Cardholder Alerts

Solution Summary

This robust and customizable value added feature allows alerts to be sent to cardholders using email or SMS text using the email and cell phone records maintained in SWITCHWARE®. In addition to providing real-time transaction alerts, alerts can be sent for various conditions.

Benefits:

  • Increased account activity and fraud awareness
  • Customizable account specific notification parameters
  • Determines exactly when and where a card was used
  • Strengthens customer engagement
  • Contact data sourced from existing SWITCHWARE database

Solution Options

  • For any transaction. Will send an alert for any type of transactions (financial transaction or non-financial, such as PIN change)
  • Foreign country transactions. Will send an alert for a transaction where the acquiring country code is different than the institution’s country code
  • ATM transaction count. Will send an alert when the ATM transaction count reaches the limit within a specified period of time (e.g. More than five (5) ATM transaction per day)
  • POS transaction count. Same as ATM transaction count but applies to POS transactions
  • Large POS transaction. Will send an alert when the POS transaction amount requested is greater than the specified limit
  • Card not present. Will send an alert if the cardholder performs a transaction where the cardholder is not physically present (e.g. internet transactions, or transactions over the phone, etc.)
  • Low balance for account. Will send an alert when the account balance following a transaction has fallen below a specified amount (e.g. less than $100)
  • Insufficient funds for account. Will send an alert when a transaction on an account has been declined due to insufficient funds
  • ATM transaction amount. Will send an alert when the total of ATM transaction amounts reaches a limit in a specified time (e.g. more than $1000 in a 3 day period)
  • POS transaction amount. Same as ATM transaction amount but applies to POS transactions