Dear Valued Customer,
Considering the ongoing COVID-19 virus pandemic, CSF International (CSFi) wishes to communicate to you that we are conducting our business as usual and you will not experience any degradation in customer support services. All CSFi staff members are being socially responsible and adhering to government-imposed precautions to limit the spread of this virus and to avoid placing undue strain on our country’s health care services.
CSFi employees are currently using a combination of social distancing and also working from home. For business continuity, we have also been using the latest technologies available to conduct our daily business operations. This includes but is not limited to our own Internet-based web support system for customer support tickets and various other commercially available applications like ConnectWise, WhatsApp, GoToMeeting, WebEx and Skype that allow CSFi to communicate amongst staff members and customers.
We encourage you to continue your normal ways of interacting with CSFi. This includes using our web support system for generating trouble tickets, sending emails to our regular email addresses, calling our normal phone numbers and extensions (CSFi is initiating automated forwarding to alternate numbers for key employees) and our 24/7 after hours call center for those with a subscription and access code.
During these challenging times, we are thankful to the hard working people in the health care profession and first responders who are catering to the ill. We wish our customers, their families and the world the best of health.
Throughout history, humanity has faced many challenges. The strength and resiliency of the human spirit has overcome every obstacle to survival. We have always emerged stronger. Difficult times have a way of bringing out the best in people and remind us all of what is most important in life – this time will be no different and we shall overcome!
Be well and kind regards,
CSF International, Inc.