CSFi Completes Certification for Diebold’s Vista Stateless ATM Program

Diebold Nixdorf LogoSarasota, FL: CSFi is now certified to support interfacing with Diebold’s Vista ATM software. This major achievement means customers wishing to implement the Vista multivendor driving solution on their Diebold ATMs may do so by licensing the new Diebold Vista ATM handler for SWITCHWARE®.

The rigorous certification process ensures SWITCHWARE’s ability to provide error free management and a consistent customer experience running Vista on Diebold or non-Diebold hardware.

With VISTA’s open-architecture, financial institutions can experience the ease and flexibility of consistent performance across a multivendor self-service fleet with confidence it will connect across its enterprise. Diebold’s legacy ATM software known as Agilis is expected to sunset in the coming years. The planned replacement of ATMs running the Agilis program with Vista will be needed to satisfy upcoming PCI requirements for RSA Remote Key Loading.

Multivendor ATM driving solutions are emerging as a solution of choice for banks large and small. Heavily adopted by Fifth Third Bank and TD Bank, the program offers significant advantages and flexibility to providers of advanced self-service banking solutions.

Vista ATM management software benefits:

  • Single Certification for introduction of enhanced features and functionalities reduces time to market.
  • Lower cost of system updates and upgrades
  • Uniform customer experience ensured by the integrated implementation of customer facing technology
  • Simplified cross platform response to events threatening the cardholder experience or brand integrity
  • Easy management of cross platform cardholder management and marketing strategies
  • Greater flexibility in choice of hardware and software solutions

Flexibility is fundamental to success

Even if they are not currently operating a mixed fleet of ATM’s, every FI looks to the future. The competitive case for multivendor ATM software is compelling. Reducing the costs of regulatory compliance, as well as deployment and maintenance of ATM hardware and software in a multi-vendor environment, the flexibility provided deserves a second look.

Contact CSFi today to learn how SWITCHWARE® and Diebold’s Vista platform can increase the profitability of your enterprise.

By : Sales and Marketing /March 19, 2018 /News, SWITCHWARE /0 Comment Read More

SWITCHWARE G4 Supports NCR S2 High Capacity Note Dispenser

SWITCHWARE® is now certified to support NCR’s new S2 Media Dispense Module. As a component of NCR’s Media Handling 2.0 bundle that provides functionality for high capacity withdrawals, deposit and recycling modules, the S2 dispenser technology drives higher availability and dependability through a series of hardware and software improvements to the NCR ATM.

Highlighted S2 Media Dispense Features:

  • Increased note present and bunch capacity up to 60 notes (a 50% increase over the S1 dispenser)
  • Increased cassette capacity by 17% to store up to 2,500 notes
  • Simplified range of service parts – via 7 key compact field replaceable units
  • Optimal note picking performance using vacuum based adaptive pick technology
  • Secure carriage based transport – programmable to deliver “clean sweep” of note transport, checking for fraudulent trapping devices
  • Anti-overfill mechanism in each cassette – unique to NCR
  • Single note divert capability to minimize purge bin overfill and maximize efficient use of media within the dispenser
  • State of Health Indicators – a “traffic light” interface provides a real time visual guide of the dispenser’s overall well-being
  • Separate purge bin compartments simplify reconciliation and dispute resolution

CSFi works closely with both ATM manufacturers and related third party application providers to deliver solutions supporting the needs of financial institutions around the globe.

Contact a CSFi account representative today or Click here to learn more about the benefits of incorporating the processing power, scalability, and functionalities of SWITCHWARE® into your operating environment.

By : Sales and Marketing /March 19, 2018 /News, SWITCHWARE /0 Comment Read More

PointBank is Live with SWITCHWARE G4 and First Data STAR RTCM

Point Bank LogoPilot Point, TX: PointBank is now live with SWITCHWARE® G4. The new system, deployed on a VMware ESXi platform, includes certification and implementation of First Data STAR Real-Time Card Maintenance (RTCM) functionality.

An independent locally owned bank serving the community since 1884, Point Bank currently has nine branch locations 20 ATMs and plans for future expansion.  The bank’s decision to upgrade to SWITCHWARE G4 from SWITCHWARE 3.12 was made after identifying it as the most cost effective and reliable management solution for its EMV compliant payment processing platform. SWITCHWARE G4’s support for multiple institutions, ATM/EFT networks, core banking systems and other third party applications provides Point Bank with the flexibility and scalability necessary to support any and all of the bank’s future payments processing initiatives.

SWITCHWARE G4 support for First Data Star RTCM will enable the instant identification and leveraging of current trends in card usage and system status important to realizing the full revenue potential of their debit card programs including real-time access and reporting on all critical debit card activity:

  • Current activity and balances
  • Account transfers
  • Interchange fee generation
  • Debit card activations
  • Effectiveness of rewards and loyalty programs
  • Changes in personal cardholder preferences
  • Faster resolution of transactional disputes
  • Suspicious or fraudulent activity and more

The advanced features of SWITCHWARE G4 ensure that both the bank and its cardholders are relying upon the most advanced, secure and feature rich debit card management technology available.

The G4 upgrade will continue existing support for already enabled advanced functionalities including EMV Issuing and Acquiring, FraudBlock Real –Time Fraud Prevention System, Sentinel Alerts, and support for Datacard® “CardWizard® for instant card issuance.

Providing an at-a-glance view of the entire debit payment network, the G4 front end interface’s exponential improvement in system navigation, transaction processing management, and general system control ensures that every authorized user can easily utilize the system’s full capabilities. G4 base system functionalities include online ATM/debit issuer authorizations, real-time online card maintenance (OLCM) updates as well as an expanding menu of additional new features and options reducing fraud losses and streamlining management of debit card operations:

  • FraudBlock integrated, rules-based, real-time fraud detection and prevention system
  • Sentinel™ Alert Notification System providing unattended monitoring of ATM’s, core system interface EFT connections and more
  • Cardless Withdrawals and Deposits
  • On-demand ATM/EFT Network Denial Rules
  • Cardholder Alerts via email and SMS-text
  • Instant Card Issuance
  • ATM inactivity status updates
  • Advanced “drill down” transaction and cardholder research and reporting
  • Secure, single point of card maintenance entry
  • Automated job/task schedule management
  • System health check monitoring including all connections and database status
  • Stand-in authorization using a positive balance file (in addition to using card limits), when the host authorizing system is unavailable
  • Reconciliation subsystem
  • Audits and logs of all user activity and more…

To learn more, Register now at CSFi.com and enable full access to our web resources. Once registered, users have access to brochures, videos and additional information fully describing the features and benefits of SWITCHWARE® G4, EMV support, Virtualization and our entire suite of products, services and solutions.

By : Sales and Marketing /January 10, 2018 /News, SWITCHWARE /0 Comment Read More

National Bank of Bahrain to Install ATM Remote Key Loading

Manama, Bahrain: Continuing its tradition of providing the highest level of security and convenience for their cardholders, National Bank of Bahrain (NBB) has upgraded its installation of SWITCHWARE® 3.12 to begin a project for installing SWITCHWARE® Remote Key Loading functionality.

Unlocking Efficiencies with Remote Key Enabled ATMs

Saving time and cost, SWITCHWARE’s integrated Remote Key Loading (RKL) functions with RSA authentication includes support for both Diebold’s certificate-based protocol and NCR’s signature-based protocol. Key custodians no longer need to travel long distances to load keys into the ATM.

Saving Time, Ensuring Compliance, Better Resource Allocation

New keys can be remotely injected into ATMs without the need for a physical visit. Keys can be randomly regenerated using commands sent from SWITCHWARE, encrypted with the RSA key and then downloaded to the ATM. National Bank of Bahrain staff can now be used for more productive tasks and while both the bank and its customers benefit from increased security.

Remote Key Loading Benefits

  • Centralized initial key management
  • Dynamic key exchanging
  • Elimination of physical ATM key loading
  • Better utilization of staff and resources
  • No additional hardware required
  • Utilizes existing interface to the hardware security module (HSM)

Remote Key Loading Functions

  • ATM Remote key management
  • RSA authentication
  • Thales, Futurex and Safenet HSM support
  • NCR signature-based protocol support
  • Diebold certificate-based protocol support

While fraud mitigation measures have proven invaluable, past compliance with evolving key management protocols have been difficult and expensive to implement, involving a physical visit by a minimum of two key custodians to generate and deploy new ATM keys. Now, with CSFi’s Remote Key Loading, the costs of key generation, storage, and distribution processes are dramatically reduced.

To learn more, Register now at CSFi.com and enable full access to our web resources. Once registered, users have full access to brochures, videos and additional information fully describing the features and benefits FraudBlock™, Deposit Automation, Remote Key Loading and our entire suite of products, services and solutions.

By : Sales & Marketing /June 14, 2017 /News, Remote Key Loading, SWITCHWARE /0 Comment Read More

Baiduri Bank to Implement SWITCHWARE High Availability

Brunei: Having long relied upon CSFi solutions for multi-vendor ATM driving and management, EMV support, disaster recovery, and on-line ATM/debit core authorization and EFT interfaces, Baiduri Bank is now implementing a new SWITCHWARE® high availability solution.

Operating in today’s super competitive 24/7 global economy means that mission critical applications can’t afford to be off-line. Stable system operations and maximized up-time are vital to the success of any large-scale banking operation. Customer loyalty and brand identity are tested and redefined with every transaction.

As one of the leading banks in the country, with a long record of financial innovation and pioneering activities, Baiduri Bank’s payment card business has the largest card member and merchant base in the region. It is the only bank in Brunei to hold franchises for four major card brands: American Express, Visa, MasterCard and China Union Pay.

CSFi offers a wide array of solutions designed to reduce downtime, monitor and optimize system performance, and thwart fraudulent activities.

To learn more, Register now at CSFi.com and enable full access to our web resources. Once registered, users have full access to brochures, videos and additional information fully describing the features and benefits of SWITCHWARE®, High Availability Solutions, Backup and Disaster Recovery, FraudBlock™, and our entire suite of products, services and solutions.

By : Sales & Marketing /May 11, 2017 /News, SWITCHWARE /0 Comment Read More

CSFi Supports Integrated Mobile Point of Sale (mPOS)

Enable mPOS or Lose Customers

A recent Juniper Research study found that smartphone and tablet-based mobile point of sale (mPOS) terminals will take on a significant role in businesses, handling 20% of all retail transaction value by 2021. The forecast concludes the use of mPOS systems will account for more than one in three point of sale (POS) terminals by 2021, driven by larger retailers adopting mPOS as part of their broader POS options. Regardless of the type or size of business, CSFi-supported mPOS solutions provide a vast array of value-added services and functionalities. If increased transaction speed, business efficiency, backend reporting and business analytics are important to your customer, CSFi can provide a solution.


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Evolving Customer Expectations

Merchant bottom lines are connected to consumer experience. The rapid adoption of smartphones and tablets as a potential POS delivery channel in virtually every merchant category is a fact. Support of mPOS technology has become an assumed capability of any full service financial institution.

  • mPOS is a game changing solution for large and small merchants interested in increased business efficiency, sales, and customer retention. CSFi supports multiple mPOS solutions supporting EMV CHIP + PIN and NFC technologies as well as integration with real time inventory management and existing payment and specialized business software.
  • Retailers are turning tablets and phones into cash registers and mini ATM’s, facilitating payment and check out  regardless of the consumer’s location.

Bottom Line

  • Premier mPOS solutions can provide advanced access to existing front and backend functionalities, allow tie in to    existing sales management solutions, accounting and invoicing functions, CRM, marketing, inventory and other   specialized capabilities and software.
  • The ability of an mPOS solution to accommodate expanded functionalities beyond card acceptance and processing is a key differentiator between providers.
  • Blending traditional POS strategies with an mPOS strategy, retailers have the flexibility to leverage the power of existing retail management systems while taking advantage of the capabilities offered by mobile devices to connect with customers and sell anywhere.

Who to Choose?

  • The value, suitability, and scalability of any mPOS solution is determined by the capabilities of the provider.
  • The proven reliability of an underlying mPOS platform to support a variety of hardware/peripherals and technologies such as EMV, CHIP + PIN and NFC is key. The ability to provide or integrate with existing advanced sales accounting and invoicing functions, CRM marketing and inventory management solutions is equally important.

CSFi’s ability to blend traditional POS devices with the latest mPOS technologies affords financial institutions maximum flexibility in leveraging the power of both new and legacy retail management and accounting systems. CSFi-supported solutions allow customers to take full advantage of virtually any point of sale payment technology. Contact CSFi today to find out we can help you offer these new and revolutionary payment services to your local merchants.

By : Sales & Marketing /April 28, 2017 /mPOS, News, SWITCHWARE /0 Comment Read More

Data Center Inc. is Live with SWITCHWARE G4

Hutchinson, KS: Data Center Inc. (DCI) has now completed the conversion to SWITCHWARE® G4 to manage a network of multi-vendor ATMs for nearly 150 banks and financial institutions throughout the United States. Since 1963, the company’s superior technology solutions have enabled the improved profitability and competitive position of their customers. Operating as a data center, hundreds of community banks rely upon DCI to provide the most advanced core bank processing and management solutions available to keep them ahead of their ever-changing technology needs.

A leader in advanced web-based core technology, the latest release of their flagship “iCore 360” core banking system, and broad suite of ancillary products, provide a proven end-to-end solution for the optimization of every aspect of banking operations. The selection of SWITCHWARE G4 with Sentinel™ Alert Notification System to drive all of its customers ATMs ensures the peak performance and security of this critical delivery channel, resulting in increased operating efficiency, profitability and cardholder satisfaction.

SWITCHWARE G4 supports a wide variety of ATM brands with current implementations driving several hundred ATMs each using a single instance of SWITCHWARE.

SWITCHWARE® G4 EMV. SWITCHWARE’s EMV support functions now provide DCI with an “end-to-end” EMV solution for both ATM acquiring and smart card issuance, enabling conformance to current and future EMV standards for payment processing of smart card transactions and include:

  • Offline PIN verification
  • Application cryptograms (ARQC/ARPC validation)
  • Card risk management (offline risk parameters and authorization controls)
  • Card security code (CSC, CVV, CVV2), Chip card security Code (iCVV or Chip CVC)
  • Card verification results (CVR) support
  • Cardholder Verification Methods (offline, fallback, online, signature, no CVM)
  • All chip cards (ICC, contact or contactless, dual interface)
  • Combined DDA & Application (CDA) cryptogram support
  • Issuer Scripting & Issuer Action Codes (IACs)
  • Message Authentication Code (MAC) support

To learn more, Register now at CSFi.com and enable full access to our web resources. Once registered, users have full access to brochures, videos and additional information fully describing the features and benefits of SWITCHWARE®, G4 Web-Based Apps, Sentinel™, FraudBlock™, EMV support, Virtualization, and our entire suite of products, services and solutions.

By : Sales & Marketing /April 11, 2017 /EMV Chipcard, News, SWITCHWARE /0 Comment Read More

DFCC Bank to Implement Person to Person (P2P) Cardless ATM Withdrawals

Colombo, Sri Lanka: DFCC Bank customers will soon be able to generate cardless cash payments to other individuals from any of its SWITCHWARE® P2P supported ATMs.

For over 60 years, DFCC has remained committed to creating sustainable value for the communities in which it operates. The bank has evolved and diversified to meet the changing needs and aspirations of both its customers and an emerging economy.

With the Implementation of CSFi’s SWITCHWARE cardless P2P solution, the bank will allow its cardholders to transfer funds to virtually anyone whether or not the recipient has a bank account as long as they have access to one of the bank’s SWITCHWARE driven ATMs.

Convenient and secure, cardless P2P ATM withdrawals increase transaction volumes and revenues. As a value added feature, it promotes client loyalty by eliminating the threat of customers seeking outside P2P providers. Additionally, it provides an opportunity to offer banking services to the unbanked and cultivates increased use of ATM’s in developing countries.

The transactions will be initiated on the bank’s Internet/Mobile Banking system, where the Bank customer (sender) requests a cardless withdrawal transaction for a specified amount and enters the receiver’s mobile information. The receiver will receive a Customer ID on their mobile phone and instructions on contacting the sender for the PIN they will enter at the ATM. This Customer ID and PIN is used by the receiver to withdraw cash from the Institution’s ATM.

A software only upgrade, the implementation of SWITCHWARE’s cardless P2P ATM withdrawal feature will not require the purchase of new hardware or server equipment.

Cardless P2P Withdrawal Benefits

  • Securely transfers money to virtually anyone whether or not they have a bank account
  • Instant transfer and immediate fund withdrawal capability
  • Low cost alternative to cashier check or wire transfer
  • Compatible with any mobile device or telecom carrier
  • Auto introduction to new customer prospects
  • Revenue generation via fees
  • Shorter “in branch” teller lines allowing more time for teller promotion of high value products and services

To learn more, Register now at CSFi.com to enable full access to our web resources. Once registered, users have full access to brochures, videos and additional information fully describing the features and benefits of SWITCHWARE®, Cardless P2P Withdrawals, and our entire suite of products, services and solutions.

By : Sales & Marketing /April 04, 2017 /Cardless Withdrawal, News, SWITCHWARE /0 Comment Read More


nymbus_iconMiami Beach, FL: NYMBUS, Inc. has gone live with SWITCHWARE® G4 to provide a multi-institutional data center debit switching solution for its first four financial institutions. These first banks are strictly using the middleware solution, but new banks to be added will include ATM device driving.

The installation of SWITCHWARE G4 will be employed by NYMBUS to support multiple financial institutions and utilize CSFi’s G4 web-based apps for powerful single sign-on monitoring and management of the new interface between the NYMBUS core banking system and Pulse EFT network.

“We are constantly on a quest to provide the best, most seamless and effective solutions to our financial clientele and finding the right partners is at the heart of this pursuit” said Scott Sharp, Chief Operating Officer of NYMBUS. “With that in mind, it was an obvious choice to select CSFi and its best-in-class SWITCHWARE product.”

“Along with neural network (learning based) fraud prevention solution at the network level and customized rules built into our NYMBUS core, CSFi also offers us a world class fraud prevention system, FraudBlock™.  Fraud prevention requires a layered approach and CSFi’s solution presents the perfect augmentation to NYMBUS’s security and fraud prevention model.”

Operating in a VMware virtual environment, the SWITCHWARE G4 installation includes integration with the Sentinel™ alert notification system for unattended monitoring of NYMBUS core system interfaces, the Pulse EFT network connection and much more. The seamless integration of SWITCHWARE also included certification with each NYMBUS core system, the Pulse EFT network and setup, plus configuration and testing for EMV chip card issuing.

NYMBUS is disrupting the core banking industry and providing a full-stack, end-to-end solution that never previously existed. Transforming the way traditional banks support and interact with their customers, the company offers its clients a modern, holistic software system that includes core banking functionality, single sign on access to an impressive suite of applications and the hardware and network infrastructure to power it all. Utilizing a private hosting environment, the NYMBUS IT infrastructure employs the highest security protocols in the industry.

To learn more, Register now at CSFi.com and enable full access to our web resources. Once registered, users have full access to brochures, videos and additional information fully describing the features and benefits of SWITCHWARE®, G4 Web-Based Apps, Sentinel™, FraudBlock™, EMV support, Virtualization, and our entire suite of products, services and solutions.

By : Sales & Marketing /November 23, 2016 /News, SWITCHWARE /0 Comment Read More

Republic Bank Limited Live with SWITCHWARE 3.12

rbl_iconPort of Spain, Trinidad and Tobago: Recognizing the importance of deploying innovative solutions that anticipate customer’s future banking requirements, Republic Bank Limited is now live with SWITCHWARE® 3.12. Since its inception as the Colonial Bank in 1837, the Republic Bank Group with total assets of nearly US $10.5 billion has become one of the largest and most profitable banks in the English-speaking Caribbean, serving the region for over 178 years. The bank operates the largest branch network (41 branches) and the most extensive Automated Banking Machine network (137 ABMs at 83 locations) in Trinidad and Tobago.

Certified PA-DSS v2.0 compliant, the upgrade to the latest SWITCHWARE® version was performed using CSFi remote integration services and includes integrated support for full EMV, POS/M-POS and merchant management functionalities. In addition, the new system enables implementation of a host of additional new features and options including:


The seamless upgrade to this robust and globally proven ATM driving and Debit Card management platform was achieved using CSFi’s proprietary TotalCARE™ quality assurance testing and migration services. Utilizing a clone and target system to mirror the bank’s existing and future production systems, rigorous testing using CSFi developed utilities ensured that all compatibility, OS and application errors were identified prior to migration, ensuring flawless performance in the banks unique operational environment.

To learn more, Register now at CSFi.com and enable full access to our web resources. Once registered, users have full access to brochures, videos and additional information fully describing the features and benefits of SWITCHWARE®, TotalCARE™, G4, Sentinel™, FraudBlock™, EMV support and our entire suite of products, services and solutions.

By : Sales & Marketing /October 19, 2016 /News, SWITCHWARE, TotalCARE /0 Comment Read More