SWITCHWARE

American First National Bank Upgrading to EZswitch G4

Houston, TX: With nearly $1.6 billion in assets and 17 interstate branches, American First National Bank seeks to become the leading Asian-American owned financial institution within the United States. In an effort to accomplish that goal, the bank is upgrading from EZswitch® 2012 to EZswitch® G4 as the new online interface connecting their Fiserv Precision core system to the Elan EFT network.

Since 2012 the bank has relied upon CSFi to enhance the cardholder experience. The bank will soon be taking advantage of the latest EZswitch features and enhancements including G4 Web-based apps and the employment of new security handling procedures within the request messages sent from SWITCHWARE® to the Precision host system. These new security procedures ensure that transaction messages have not been tampered with and are authenticated with the requesting system. The new online interface introduces a host of new features proven to lower costs, boost revenues, and improve operational efficiency.

As a commercial bank moving forward to meet every banking need, American First National Bank chose a virtual implementation of EZswitch G4 as the best choice to exceed customer expectations and increase shareholder profitability.

The immediate and recognizable benefits to both the bank and its customers will include an improved cardholder experience with integrated support for full EMV functionality, improved data and transaction security, and many additional features and options including:

  • FraudBlock integrated, rules-based, real-time fraud detection and prevention system
  • SentinelII Alert Notification System providing unattended monitoring of ATM’s, core system interface, EFT connections and more
  • On-demand ATM/EFT Network Denial Rules
  • Support for Cardholder Alerts via email and SMS-text
  • Support for multiple ATM/ EFT / core banking systems and third party network connections
  • ATM inactivity status updates
  • Stand-in authorization using a positive balance file (PBF) and/or card limits when the host authorizing system is unavailable
  • Secure, single point of card maintenance entry
  • Advanced “drill down” capability for transaction and cardholder research and reporting
  • Automated job/task schedule management
  • Single sign-on support for multiple users
  • System health check monitoring including all connections and database status
  • Reconciliation subsystem and more…
G4 Web-based Applications

Providing an “at-a-glance” view of the entire debit payment network, the powerful G4 front-end’s intuitive navigational tools will enable every user to easily utilize the new system’s full capabilities, including: real-time system wide monitoring, automated job/task scheduling, and advanced card maintenance and transaction research and reporting.

Globally proven to lower costs, boost revenues, and improve operational efficiency, the upgrade to EZswitch® G4 ensures that the bank and its cardholders are relying on the most secure and scalable end-to-end debit card management solution available.

To learn more, Register now at CSFi.com and enable full access to our web resources. Once registered, users have full access to brochures, videos and additional information fully describing the features and benefits of EZswitch®, G4, Sentinel, FraudBlock, EMV support, Virtualization and our entire suite of products, services and solutions.

By : Sales and Marketing /September 26, 2018 /EZswitch, G4 Web-based Apps, SWITCHWARE /0 Comment Read More

NBB ATMs Offering Multiple Currency Options

Manama, Bahrain: In keeping with a long history of exceeding customer expectations, The National Bank of Bahrain (NBB) has recently implemented SWITCHWARE® supported multi-currency dispensing from their bank ATMs.

Established in 1957 as Bahrain’s first locally owned Bank, NBB remains dedicated to serving the needs of their customers.  It has relied upon CSFi for over 30 years to achieve that end. Now 25 branches strong, with over 60 ATMs, the bank continues to diversify and develop capabilities to capture business opportunities in the Gulf region. Playing a key role in the local economy, NBB’s history is Bahrain’s history.

NBB debit card holders have long been able to make merchant purchases and withdraw cash from the ATM. Now they can withdraw cash in multiple currencies with multiple language support.

Financial institutions around the world rely on CSFi to test the boundaries of what’s possible at the ATM.

Investigate Your Opportunities

Contact CSFi…Find out how the combination of SWITCHWARE® G4, Multi-Language and Multi-Currency support can enhance your bottom line.

Contact CSFi. Find out what you have been missing.

By : Sales and Marketing /September 26, 2018 /SWITCHWARE /0 Comment Read More

New Support for Diebold/Nixdorf ATMs with NCR NDC Emulation Software

CSF International LogoPROBLEM: The ATM is Constantly Evolving

While capable of providing  a cost effective 24/7 extension of most frequently used banking services, many operators of “mixed fleet” ATMs are held back from recognizing the full benefits of their investment by legacy ATM and switch driving technology. The costs of maintenance, monitoring, and introduction of compliance or customer demanded upgrades across a multi-vendor network seem prohibitive.

Every Financial Service Provider is Under Pressure to Perform
The stakes have never been higher…technological and compliance challenges are complex. Wringing the most from every asset is paramount. NCR NDC Emulation software provides an opportunity for mixed fleet operators to avoid “vendor lock in,” and optimize ATM profitability by streamlining ATM upgrading and maintenance.

SOLUTION:

CSFi and SWITCHWARE® G4 have engaged with financial institutions around the globe to implement cost effective solutions for mixed ATM fleet management. The ability to cost effectively deploy and manage advanced ATM functionalities across mixed fleets is a game changing reality.

Contact CSFi for the facts about optimizing your mixed fleet ATM investment and an analysis of how CSFi and SWITCHWARE® G4 can optimize management of your ATM operating environment.

By : Sales and Marketing /September 26, 2018 /SWITCHWARE /0 Comment Read More

SWITCHWARE G4 Certifies Diebold/Nixdorf In Lobby Teller Terminal

Diebold Nixdorf LogoHaving previously received Diebold Nixdorf Vista certification, CSFi’s SWITCHWARE® G4 is now certified to support the Diebold Nixdorf In Lobby Teller (ILT). The ILT, like other interactive ATMs, combines the benefits of face-to-face personal service with traditional ATM capabilities. Whether free standing in the teller line, or deployed at a remote location, Interactive Teller Machines (ITM’s) combine the efficiency of the self-service terminal with live teller assistance and intelligence from the bank’s core system.

Opportunity

The global demand for cash and efficiently delivered financial services is on the rise. Built on modular platforms, Teller assisted ATMs combine the benefits of personal service and lower processing cost with the latest in branch transforming ATM technology including enhanced Deposit Automation and Cash Recycling features.

Leveraging the capabilities of the ATM

The ITM’s ability to accommodate customized customer access to the latest innovations in profit maximizing technology is more important than ever.

For nearly 40 years, financial institutions around the world have relied upon CSFi to support the latest innovations in ATM technology.

Click here to learn more about how CSFi Solutions including SWITCHWARE® G4 and Interactive Teller Machines can maximize operating efficiencies and branch profitability in your unique operating environment.

By : Sales and Marketing /September 26, 2018 /SWITCHWARE /0 Comment Read More

ATM Communications Encryption Using SSL/TLS 1.2

The ability to secure communications using SWITCHWARE’s support for SSL/TLS provides an essential layer of security for ATM networks. This commonly used encryption protocol is the same technology that powers the majority of internet and web encryption for all major web browsers. The security and power of a hardened encryption solution along with a highly adopted and well-known version makes SSL/TLS 1.2 the perfect solution for ATM communication encryption.

The most important aspect of securing the communications channel for an ATM is to maintain high levels of availability, which banks expect in their ATM network. Using SSL/TLS 1.2 provides a secure means to satisfy PCI requirements for encrypting transmission of cardholder data across open, public networks.

The Demand for Encrypted Communications

There are many reasons financial institutions should use encrypted communications:

  1. Mandated by PCI DSS for ATMs in use in open, public networks
  2. Protect against several logical in-network attacks, such as Man-in-the-Middle Attack, Network Cable Skimming Attack, Host Emulation Attack, Replay Attack and a Truncation Attack

Man-in-the-Middle Attack

A type of active eavesdropping where the attacker is able to make separate connections with the victim’s systems and relays messages between them, making both parties believe they are talking directly to each other over a private connection when in fact the whole conversation is intercepted (and possibly manipulated) by the attacker. The attacker must be able to intercept all messages going between the two victims and inject new ones.

A man-in-the-middle attack is only successful when the attacker is able to impersonate each endpoint to the satisfaction of the other. Most encryption protocols, including TLS 1.2, provide endpoint authentication and can prevent these types of attacks.

Network Cable Skimming Attack

This is where a special device is attached directly to the ATM network cables in order to capture card data. By encrypting the full network communications package before it leaves the ATM, using TLS 1.2, the captured information is rendered useless.

Host Emulation Attack

Where an emulated server or box is connected to the ATM network connection. Messages sent to the host during this type of attack are received by the host emulator and then a fraudulent response is sent back containing commands that allow unauthorized actions, such as cash dispensing.

Replay Attack

This attack uses a re-transmitted data stream to trick the system into unauthorized operations. For example a false identification or authentication or a duplicate transaction can be sent, which allows the attacker to gain unauthorized access to the network.

Truncation Attack

This attack involves the attacker causing the TCP session to be closed (via a TCP FIN) before the sender is finished sending data, forcing the receiver to think that all data has been received. As a consequence, the receiver can never be sure that more data was not forthcoming.

Encrypting All Endpoints is the Key

Using SWITCHWARE® support for SSL/TLS provides a way to encrypt communications between the ATM and the host. This security measure is essential to meeting the mandated standards set by PCI DSS, specifically for ATMs located in open, public networks. CSFi strongly recommends that customers begin to make the move to TLS 1.2 as soon as possible. NCR and Diebold’s Secure TLS Communications products can be used in conjunction with CSFi’s SSL/TLS feature to provide total encryption for your ATM network.

Learn more about how CSFi can secure your ATM communications network using SSL/TLS 1.2

Contact CSFi to arrange for a review of your ATM data security protocols. Ensure that they conform to industry best practices for secure communications.

 

By : Sales and Marketing /June 18, 2018 /News, SWITCHWARE /0 Comment Read More

Win/Win: Deposit Automation and Cash Recycling

The Facts

Deposit Automation and Cash RecyclingOver 80% of traditional teller transactions can be handled through a self-service device. Investment in ATM deposit automation and cash recycling functionality yields big returns through a more streamlined cash and check deposit process that eliminates envelopes. Cash automation functionalities allow bank staff to focus on high value sales, product promotion and service activities and less on low value transactions and ATM cash replenishment.

Leveraging the capabilities of ATM deposit automation and cash recycling are key to an efficient and effective remote ATM/debit delivery strategy. Cost aware financial institutions are reshaping their branches towards a sales and service business model rather than a transaction processing model. As the need for low value tasks has diminished, the drive to enhance self-service capabilities has risen to the forefront. The automation of deposit validation, counting, sorting, storage and cash dispensing saves time and money. ATM cash recycling and deposit automation devices allow branches to operate more efficiently with less cash on hand.

It Gets Better

The immediate and proven benefits of cash automation have inspired rapid global adoption and remarkable enhancement of the technology. In response to clear demand, providers have stepped up with enhanced hardware and software solutions. The latest dedicated “pocket” recyclers deliver a vast increase in note capacity and improved customer experience for both individual consumers and small business customers.

CSFi on Top

SWITCHWARE® G4 is designed to maximize the profitability of multi-vendor ATM fleets and other integrated self-service devices. As a certified supporter of the latest innovations in cash recycling and deposit automation from nearly every major provider, CSFi is qualified to discuss how cash automation technology can accelerate branch transformation efforts in your unique operating environment.

Embrace the Future

CSFi solutions can maximize the efficiency of your branch network by addressing the needs of individual consumers as well as the needs of small to medium sized business. Cash automation solutions represent a major opportunity for financial service providers to streamline operations and enhance their bottom line.

Contact CSFI to learn more about SWITCHWARE® G4, Deposit Automation and Cash Recycling

By : Sales and Marketing /June 18, 2018 /Deposit Automation, News, SWITCHWARE /0 Comment Read More

Multi Language and Multi Currency Support at the ATM

Advanced ATM Functionality - Multi language and multi currency support

Global, Mobile and Demanding

Maximizing innovation is more important now than ever. The battle for consumer favor has never been more intense. A truly global economy places extreme pressure on financial service providers to meet and beat consumer expectations. A financial institution’s ability to maintain profitability while satisfying customer demand is the goal. Winning and retaining customers to expand market share is critical, and banks must learn to be leaders, not followers in this ever-evolving industry.

Support for multiple languages and multi currency dispensing has been available with CSFi solutions for decades. The modern ATM displays multiple languages and dispenses multiple currencies through a simple screen based interface. Banks and FIs that wish to harness these modern features can do so with ease and flexibility by utilizing the easy setup options found in CSFi’s ATM switching solutions.

Multi language Access to ATMs is Essential

For business travelers, tourists and customers residing in multiethnic and international bordering communities the ability to communicate with customers in their native language is essential to customer satisfaction, along with the convenience of having access to foreign currency.

Powerful and Convenient

Multi language and multi currency ATMs are a powerful addition to any ATM network and a common sight at airports, train stations, border locations and cosmopolitan centers around the world.

Unlike more basic machines, advanced ATMs can interact in multiple languages and dispense multiple currencies from a single machine. Ideal for accessing local currency upon arrival at an overseas destination, the advanced multifunction ATM is viewed by customers as a key component of global life.

Financial Institutions around the world rely on CSFi to test the boundaries of what’s possible with an ATM.

Investigate the possibilities…Contact CSFi Find out how the combination of SWITCHWARE® G4 and Multi Language and Multi Currency support might enhance your bottom line.

By : Sales and Marketing /June 18, 2018 /Featured News, News, SWITCHWARE /0 Comment Read More

Universal Savings Bank is Live with SWITCHWARE G4

usbbankUniversal Savings Bank is live with an upgrade from SWITCHWARE 3.11 to SWITCHWARE® G4.

Configured as an ATM controller and transaction acquirer system, the bank now relies upon SWITCHWARE G4 for the routing of all acquired transactions, ATM monitoring, and maximum system availability.

Streamlining operations and minimizing costs while translating native ATM messages into the bank’s specified format for authorization, CSFi and SWITCHWARE G4 have once again demonstrated their ability to deliver cost effective solutions to unique operating environments.

SWITCHWARE G4 provides support for multi-vendor ATM fleets around the world. Current SWITCHWARE implementations drive thousands of ATMs, in over 20 countries.

SWITCHWARE® G4 EMV

SWITCHWARE EMV support functions provides an “end-to-end” EMV solution for both ATM acquiring and smart card issuance, enabling conformance to current and future EMV standards for payment processing of smart card transactions and include:

  • Offline PIN verification
  • Application cryptograms (ARQC/ARPC validation)
  • Card risk management (offline risk parameters and authorization controls)
  • Card security code (CSC, CVV, CVV2), Chip card security Code (iCVV or Chip CVC)
  • Card verification results (CVR) support
  • Cardholder Verification Methods (offline, fallback, online, signature, no CVM)
  • All chip cards (ICC, contact or contactless, dual interface)
  • Combined DDA & Application (CDA) cryptogram support
  • Issuer Scripting & Issuer Action Codes (IACs)
  • Message Authentication Code (MAC) support

The ability to accommodate the latest innovations in profit maximizing technology is more important than ever. The flexibility and scalability of SWITCHWARE® G4 is unsurpassed. Learn more about incorporating the transaction processing power, scalability and functionalities of SWITCHWARE® with G4 Web-based Apps in your unique ATM operating environment. Contact Sales to arrange for a personal appointment.

Register now at CSFi.com and enable full access to our web resources. Once registered, users have full access to brochures, videos and additional information describing the features and benefits of our entire suite of products, services and solutions.

By : Sales and Marketing /May 15, 2018 /Announcements, News, SWITCHWARE /0 Comment Read More

ATM Inactivity Alerts

ATM Inactivity IconThe value of real-time monitoring and receiving ATM inactivity alerts cannot be overestimated. Often an indication that something is wrong, ATM inactivity may be the result of issues not ordinarily detected by traditional ATM diagnostic tools. This may include chewing gum lodged in the card reader or any other external issue that renders the ATM unusable but does not trigger an error condition to the backend ATM/switch system. ATMs that are unavailable and idle for any length of time is bad for your bottom line and bad for the cardholder’s experience.

Providing for the efficient monitoring and management of the entire ATM/EFT network, including real-time details of critical ATM/EFT network statuses, the hover-over and drill down facilities of the SWITCHWARE® G4 interface make it easy for authorized users to access and utilize the solution’s full capabilities. Vibrant, icon-based displays and color-coded alerts allow for immediate determination of the status of the entire ATM network, critical EFT switch network and core system connections, plus single click access to the system’s powerful card management, transaction research, system maintenance and reporting tools.

CSFi’s ATM Inactivity alerts work in conjunction with Sentinel and can be configured to react by:

  • Recognizing an ATM hardware fault has already been identified explaining the inactivity, and ignoring the alert
  • Dispatching/notifying a designated agent to check the ATM
  • Recording inactivity history essential to determining and setting individual ATM alert thresholds
  • And much more…

Visit CSFi.com or Contact CSFi to learn more about how SWITCHWARE® G4 can reduce ATM downtime, increase revenues, and enhance the customer experience.

By : Sales and Marketing /April 26, 2018 /Featured News, News, SWITCHWARE /0 Comment Read More

CSFi Completes Certification for Diebold’s Vista Stateless ATM Program

Diebold NixdorfSarasota, FL: CSFi is now certified to support interfacing with Diebold’s Vista ATM software. This major achievement means customers wishing to implement the Vista multivendor driving solution on their Diebold ATMs may do so by licensing the new Diebold Vista ATM handler for SWITCHWARE®.

The rigorous certification process ensures SWITCHWARE’s ability to provide error free management and a consistent customer experience running Vista on Diebold or non-Diebold hardware.

With VISTA’s open-architecture, financial institutions can experience the ease and flexibility of consistent performance across a multivendor self-service fleet with confidence it will connect across its enterprise. Diebold’s legacy ATM software known as Agilis is expected to sunset in the coming years. The planned replacement of ATMs running the Agilis program with Vista will be needed to satisfy upcoming PCI requirements for RSA Remote Key Loading.

Multivendor ATM driving solutions are emerging as a solution of choice for banks large and small. Heavily adopted by Fifth Third Bank and TD Bank, the program offers significant advantages and flexibility to providers of advanced self-service banking solutions.

Vista ATM management software benefits:

  • Single Certification for introduction of enhanced features and functionalities reduces time to market.
  • Lower cost of system updates and upgrades
  • Uniform customer experience ensured by the integrated implementation of customer facing technology
  • Simplified cross platform response to events threatening the cardholder experience or brand integrity
  • Easy management of cross platform cardholder management and marketing strategies
  • Greater flexibility in choice of hardware and software solutions

Flexibility is fundamental to success

Even if they are not currently operating a mixed fleet of ATM’s, every FI looks to the future. The competitive case for multivendor ATM software is compelling. Reducing the costs of regulatory compliance, as well as deployment and maintenance of ATM hardware and software in a multi-vendor environment, the flexibility provided deserves a second look.

Contact CSFi today to learn how SWITCHWARE® and Diebold’s Vista platform can increase the profitability of your enterprise.

By : Sales and Marketing /March 19, 2018 /News, SWITCHWARE /0 Comment Read More