Featured News

Know Your Options: Customized Note Dispensing at the ATM

Bank Customer expectations have never been higher. Around the world, more cash is in circulation than ever before and remains a primary method of payment in most countries.

Ever Visit the ATM and Been Frustrated it Dispenses Nothing but Twenties?

Convenient access to cash in customer preferred denominations is made possible by multi-denomination dispensing ATMs…some even dispense coins. Whether you need a small or large sum of money, customized note dispensing at the ATM can make your day.

US Dollars

SWITCHWARE® Support for Customized Note Dispensing

CSFi’s SWITCHWARE has long supported multi-denomination ATM’s. For banks looking to enhance the cardholder experience while shortening teller lines, it can make a lot of sense.

What Are the Options?

The options can include, at the host banks discretion, dispensation of any mix of available denominations. Available dispensation options (depending on the ATM) can include:

  • Fewest number of available notes as a default
  • Inclusion of at least one small denomination note
  • Host determined fixed denomination break downs for various withdrawal amounts
  • Equal number of notes dispensed from each canister
  • Customer selection from available notes prior to dispensing.

If a requested mix of denominations is not available, the ATM will default back to a fixed note definition provided by the host.

Contact us for more detailed information on how SWITCHWARE® customized note dispensing can enhance the cardholder experience by delivering more personalized service at your ATMs.

By : Sales and Marketing /October 31, 2019 /Featured News, News /0 Comment Read More

NBB Live with Containerized P2P Solution

Color blocks coming out of a box with application and network icons

Build once…Run anywhere Containerized software solutions from CSFi facilitate speedy, efficient and secure customer implementation of game changing functionalities.

SADAD VIVA Cash Withdrawal Service

The VIVA Cash payment process is fast, safe and smart…when you send money with your debit card VIVA Cash doesn’t store your card details. The National Bank of Bahrain (NBB) is now live with SADAD Viva Cash Withdrawal service at their SWITCHWARE® driven ATMs. Delivered by a “containerized” software solution, the newly implemented service allows person to person (P2P) cardless cash withdrawals from any NBB ATM. Any SADAD user can now select a “Cash Withdrawal Service” option from their mobile app to designate a cash amount to be dispersed to any SADAD funds recipient.

Containerization is Efficient

As bank operations grow, so do the demands on payments processing systems. Swift implementation of the CSFi developed middleware interface to SADAD was made possible by containerized delivery of the software solution.

The challenges presented when introducing new features, upgrading, or scaling functionality can seem insurmountable at a reasonable price. Containerization addresses these challenges. Maximizing the use of existing resources, businesses can grow more efficiently. Containerization is a complementary approach to virtualization designed to solve application management issues.

Click here to contact CSFi. Learn more about how SWITCHWARE® supported Cardless P2P Withdrawals and containerized delivery of software solutions can positively impact your bottom line.

By : Sales and Marketing /October 11, 2019 /Featured News, News /0 Comment Read More

Instant Card Issuance

Whether issuing a new card or replacing a lost or stolen card, instant card issuance (ICI) represents a differentiating and customer friendly innovation. With ICI, both new and existing customers can walk into a branch and within minutes walk out with a new, fully activated payment card.

Easily integrated with SWITCHWARE® customers’ current card issuing capabilities, CSFi’s instant card issue functionality makes it easy to add instant card issuance to any “customer-first” menu of convenient card services and features.

Instant Card Issue Benefits

  • Enhanced Cardholder Experience- New cards are issued and activated immediately
  • Enhanced Security- Instant issuance eliminates the risk of cards being lost or stolen in the mail
  • Lowered Costs- Eliminates the cost of temporary card issuance and other shipping and handling expenses
  • Increased Revenues- Instant card activation facilitates immediate generation of interchange revenues
  • Customer Loyalty and Retention- Instant card issue acknowledges customers’ “right now” sensibilities

Instant card Issuance helps to build, enhance and sustain satisfying customer relationships.

Learn more about Instant Card Issuance and additional SWITCHWARE® card issuance functionalities at CSFi.com. Register now to enable access to our web resources including brochures, videos and additional information describing the features and benefits of our entire suite of products, services and solutions.

By : Sales and Marketing /October 08, 2019 /Featured News, News /0 Comment Read More

Where Do You Draw the Line?

Card-not-present and other potentially fraudulent card based transactions present challenges to every financial institution. As the card fraud and liability landscape evolves so must fraud rules and policies…but at what cost? To “block or not to block” is the question…CSFi’s FraudBlock™ Simulator helps to provide the answer.

FraudBlock™ Simulator Alleviates Uncertainty 

In order to avoid cardholder alienation and lost card revenue, the latest version of FraudBlock™ includes a transaction modeling feature enabling institutions to test and analyze authorization rule impact prior to rule implementation. It is what it sounds like…seeing the future.

By instantly running any proposed fraud rule restrictions against past transaction records, institutions can now “look before they leap” into any new rules-based fraud prevention strategy.

Take Card Fraud Head On

Contact CSFi to learn more about how the globally proven combination of FraudBlock™, SWITCHWARE® and rule simulation can assist in the confident implementation of your fraud policy.

Register now at CSFi.com to view videos of FraudBlock in action and access an array of brochures, videos and additional documentation describing the features and benefits of our entire suite of products, services and solutions.

By : Sales and Marketing /October 02, 2019 /Featured News, News /0 Comment Read More

Brains Over Brawn

Recently a CSFi issuing bank customer turned to CSFi after facing a series of “brute force” BIN attacks.

Working in concert with the CSFi support team and utilizing FraudBlock™ real-time fraud protection capabilities the issue was rapidly resolved.  The bank staff now rests easier knowing that future incidents of this nature can be quickly identified and the fraudsters stopped dead in their tracks.

Click here… to learn more about CSFi’s FraudBlock™ real-time, rules base fraud protection system. Register now to view a video demonstration of FraudBlock in action.

By : Sales and Marketing /August 28, 2019 /Featured News, News /0 Comment Read More

When Seconds Count

The combination of SWITCHWARE® and FraudBlock™ in-house fraud protection makes a difference. Integrated, real-time visibility into payments processing, fraud detection systems and instant fraud rule implementation is vital to mitigating or preventing ATM “cash-out”and other card fraud schemes.

FraudBlock™ is Absolute

FraudBlock instantaneously identifies, approves, or denies potentially fraudulent activity based upon transactional messages, card, and terminal activity. FraudBlock reacts precisely and absolutely to parameters set by you without phone calls, emails, or other delay. FraudBlock puts you in charge.

Available Editions

  • Full SWITCHWARE® Edition Includes the client applications and all software components for real-time and near real-time fraud detection, fraud monitoring and research, client auditing, rules management, risky merchants, merchant categories country designations and more. It also includes On-Demand Network Denial Rules management and fraud activity reporting.
  • Standalone (SA) Edition Provides an isolated instance of FraudBlock that can serve either real-time or near real-time fraud protection. The Standalone Edition can be installed separately, does not require integration with an existing SWITCHWARE® or EZswitch® systems and is designed to accommodate customers wishing to license a fraud protection solution that does not need to integrate with CSFi’s ATM switching and debit processing solutions.

For details contact your CSFi sales representative or sales@csfi.com

By : Sales and Marketing /July 23, 2019 /Featured News, News /0 Comment Read More

Tokenization and Mobile Wallet Support

Mobile Wallet Support and Tokenization

Mobile Wallets are compatible with most modern card readers. Their use is on the rise and streamlining modern consumer payments. Existing SWITCHWARE® and EZswitch® customers can deploy digital wallet support securely and easily without any changes to their system. These systems can also be upgraded to store and report specified tokenized transaction data.

Click below to learn more about how SWITCHWARE® and EZswitch® mobile wallet support can help optimize your digital wallet solution. Register Now to view the whitepaper.

By : Sales and Marketing /July 18, 2019 /EZswitch, Featured News, News, SWITCHWARE /0 Comment Read More

SWITCHWARE 4.0 New Release Features and Functions

SWITCHWARE 4.0 is the latest evolution of CSFi’s payment authorization and transaction switching software.  Enhancing the raw transaction processing power, scalability and functionalities from previous versions, 4.0 is the result of many years of development and is fully integrated with our G4 web-based applications.

Full PA-DSS v3.2 Compliance
PA-DSS (Payment Application Data Security Standard) is the worldwide information security standard assembled by the Payment Card Industry Security Standards Council (PCI SSC). The standard helps organizations that process payment card transactions to prevent card fraud through increased controls around data and its exposure to compromise. SWITCHWARE 4.0 meets the latest PA-DSS requirements for properly storing, handling and disseminating sensitive cardholder data.

The same Seamless Integration with FraudBlock™ is still available.

Enabling and Disabling of Cards
Cardholders can temporarily disable their debit cards when they are not being used, and re-activate them on demand. Release 4.0 provides a new API that allows these changes to occur from other systems such as internet banking and mobile banking.

Enhanced Cardholder Limits
Six customizable limit fields can now be used in addition to the regular ATM and POS limits. The system will provide a selection of multiple rules that may apply to these custom limit fields. One example is a rule to set a daily limit on the total monetary amount of e-commerce transactions a cardholder performs.

Contactless Transaction Support
Release 4.0 supports acquiring and issuing for all EMV card types, including contactless, with various ATM brands using the latest in near-field chip technology.

Linked-Account Limits
Separate from cardholder limits, users will have the option to set withdrawal limits for each account linked to a card.

Activate/Deactivate Entire BIN
A popular feature when setting up or converting a new BIN on the system, users will now be able to turn on or off the activity of their cardholders for an entire BIN.

SSL/TLS 1.2 Encryption with Connected Devices
End-to-end network encryption with connected devices (ATMs, POS terminal, etc.) is now supported. Users will be able to setup network encryption using SSL/TLS 1.2 and manage the encryption certificates, keys and functionality within SWITCHWARE. An especially useful feature for any acquiring device setup in a standalone location outside the bank’s immediate network and vulnerable to on premise hacking.

Diebold-Nixdorf Vista and NCR EDGE Support for Windows 10
SWITCHWARE certification of the latest in ATM program technology (Diebold’s Vista 5.4 and NCR’s EDGE 10) allows Windows 10 to be installed throughout your ATM network.  

ATM Security and Device Enhancements
Using TMDs anti-skimming protection devices, such as the “Card Protection Kits” and the “Active DIP Kits”, SWITCHWARE now provides functionality to alert when it suspects a skimming device attaches to one of the ATMs.

Enhanced Automated Stand-In Processing (STIP)
Instead of waiting on a handshake to determine if the authorizing system is unavailable, expanded STIP now allows a single, in-flight transaction to be authorized by SWITCHWARE.

Triton ATM Electronic Journal (EJ) & EMV Support
Triton ATM support has been expanded to include EMV transaction acquiring and EJ viewing within the G4 web application.

Mobile Wallet Enrollment Support
Where Visa or MasterCard performs an inquiry transaction for mobile wallet enrollment, SWITCHWARE 4.0 will record the mobile wallet enrollment data for Android Pay, Samsung Pay or Apple Pay.

Currency & Denomination Selection Support
For ATMs using Diebold’s Vista or NCR’s EDGE 7.0 stateless ATM program, SWITCHWARE can dispense funds where the cardholder selects specific denominations and currencies at the ATM.

ATM Low-Note Thresholds For Cassettes
Enhanced ATM control includes monitoring each ATM’s individual cassettes and performing alert notifications for conditions such as low on notes.

Foreign Cardholder Limit Features
A financial institution can now limit or block other bank’s cardholders at the ATMs connected to SWITCHWARE. Limits can be defined on a per-transaction basis, as well as applied to specific foreign BINs and blocking for transactions that attempt “Fallback”.

SWITCHWARE 4.0 is the future. Contact CSFi today for a brochure, and detailed assessment of how CSFi can further your institution’s profitability.

By : Sales and Marketing /March 26, 2019 /Featured News, News, SWITCHWARE /0 Comment Read More