August 25, 2020
Featured Story: New Release: SWITCHWARE® 4.1
Highlights: SWITCHWARE®4 TR-31 Key Block Support, IBC Deploys G4 Web Applications, New Release: G4 MIS Reports, NBB Deploys Pilot Tokenization Program, G4 1.5 Update
The latest installment of G4-Web Version 1.5 is almost here! Our ongoing development of this popular web management tool represents CSFi’s commitment to providing our customers with superior ATM/debit payment processing and switching solutions.
Version 1.5 features and enhancements include:
● User “Site Wide” Administrative Enhancements
● “Institution Level” User Administration
● Transaction Research Enhancements
● Full Cardholder Management
● Full ATM Management
● Management Reports (MIS)
Dear Valued Customer,
Considering the ongoing COVID-19 virus pandemic, CSF International (CSFi) wishes to communicate to you that we are conducting our business as usual and you will not experience any degradation in customer support services. All CSFi staff members are being socially responsible and adhering to government-imposed precautions to limit the spread of this virus and to avoid placing undue strain on our country’s health care services.
CSFi employees are currently using a combination of social distancing and also working from home. For business continuity, we have also been using the latest technologies available to conduct our daily business operations. This includes but is not limited to our own Internet-based web support system for customer support tickets and various other commercially available applications like ConnectWise, WhatsApp, GoToMeeting, WebEx and Skype that allow CSFi to communicate amongst staff members and customers.
We encourage you to continue your normal ways of interacting with CSFi. This includes using our web support system for generating trouble tickets, sending emails to our regular email addresses, calling our normal phone numbers and extensions (CSFi is initiating automated forwarding to alternate numbers for key employees) and our 24/7 after hours call center for those with a subscription and access code.
During these challenging times, we are thankful to the hard working people in the health care profession and first responders who are catering to the ill. We wish our customers, their families and the world the best of health.
Throughout history, humanity has faced many challenges. The strength and resiliency of the human spirit has overcome every obstacle to survival. We have always emerged stronger. Difficult times have a way of bringing out the best in people and remind us all of what is most important in life – this time will be no different and we shall overcome!
Be well and kind regards,
CSF International, Inc.
CSFi High Availability and Disaster Recovery Solutions (HADR)
Operating in today’s round the clock global economy, means mission critical applications cannot afford to be off-line for even a small period of time. Natural disasters and increasing requirements for 24/7 operations means the need for high availability solutions is greater than ever before.
CSFi’s high availability support solutions offer a variety of proprietary in-house options for increasing system efficiency and reducing downtime…because, stable system operations and maximized up-time are vital to the success of any large-scale banking operation.
What is High Availability?
High availability is a term used by the IT industry to describe the accessibility and up-time of critical application environments.
System outages increase the total cost of IT ownership, cause potential damage to client relationships, brand reputation and loss of revenue. Financial institutions cannot afford to allow disruption of any critical delivery channels, including SWITCHWARE® or EZswitch®.
High availability is a key component of effective disaster recovery and system resiliency. While hardware has become highly reliable, unplanned outages do occur and typically result from operator error, environmental conditions and other non-hardware related factors—problems that reliable hardware cannot prevent.
In-house disaster recovery solutions make economic sense, and give you greater control over your systems environment…More than ever, financial institutions are moving towards their in-house disaster recovery operations based on continuous data replication between geographically dispersed locations. Modern disaster recovery solutions require both geographic dispersion and recovery point objectives. Pending compliance mandates will likely require your IT department to prove periodically that you can recover operations at a remote facility.
Recent reductions in cost and improved ease of use have made downtime reducing technologies including modern cloud-based disaster recovery more accessible than ever…Even small and mid-sized companies can now afford the “luxury” of real-time, offsite data protection, as well as rapid and complete data recovery.
|CSFi HADR solutions…meeting the challenge:|
|● Out-of-the-box support for all major applications, databases and replication technologies across heterogeneous physical and virtual platforms|
● Ensures consistent business continuity process across data and applications
● Protects against application, network, or storage failures
● Handles increased management complexity from multiple vendor-specific tools that work in a virtual or physical environment
● Automates and accelerates recovery from unforeseen errors
● Enables non-disruptive high availability testing and more…
● Integrated extension of your host operating system technology
● Ease of management
● Ease of deployment
High Availability and Disaster Recovery Planning
CSFi can help evaluate your unique business continuity risks and challenges. We will explain the fundamental concepts of high availability, present key considerations, and make suggestions critical to choosing the right high availability and disaster recovery strategy for your business environment.
Consult with a CSFi representative
Newman, IL: Longview Capital Corporation is a closely held multibank holding company dedicated to serving rural areas of central Illinois and West Central Indiana. For over a decade, Longview Capital has relied upon CSFi to provide the most advanced technology available to support the connection between their Precision core banking systems and EFT networks.
The virtual implementation of their EMV compliant upgrade from EZswitch® Plus to EZswitch® G4 benefits both the cardholder experience and the bottom line by taking advantage of the latest EZswitch 4.0 enhancements.
EZswitch G4 base system functionalities include online ATM/debit issuer authorizations, real-time online card maintenance (OLCM) updates, single point of card maintenance entry as well as an expanding menu of additional features and options reducing fraud losses and streamlining management of debit card operations:
- G4 Web-based Apps real-time transaction and cardholder research and reporting, full system monitoring and job/task schedule managing
- FraudBlock™ integrated, rules-based, real-time fraud detection and prevention system
- Sentinel™ II Alert Notification System providing unattended monitoring of ATM’s, core system interface EFT connections and more
- Support for Cardholder Alerts via email and SMS-text
- On-demand ATM/EFT Network Denial Rules
- ATM Inactivity Alerts
- Stand-in authorization using a positive balance file (PBF) and/or card limits
- Secure, single point of card maintenance entry
- System health check monitoring including all connections and database status
- Reconciliation subsystem
- Advanced “drill down” capability for transaction and cardholder research and reporting
- Automated job/task schedule management
- Audits and logs of all user activity and much more….
The G4 web-based apps intuitive navigational tools enable every user to easily employ the new system’s full capabilities; including at-a-glance real time system wide monitoring and advanced card maintenance and transaction research and reporting.
Register now at CSFi.com to enable access to our web resources. Gain access to brochures, videos and additional information describing the features and benefits of EZswitch®, G4, EMV support, FraudBlock™, Virtualization and our entire suite of products, services and solutions.
The ECB Lays Down the Law
To protect the integrity of EURO banknotes, the European Central Bank (ECB) has issued mandates describing currency management protocols.
The ECB measures are deemed necessary to protect Euro banknotes against counterfeiting and require ATM operators within the Euro area to withdraw from circulation all Euro banknotes known or suspected to be counterfeit.
ECB Article 6 Terms of Reference provides details of different note categories, how each is defined and handled, and actions to be taken regarding the traceability of banknotes classified as, or suspected to be, counterfeit.
CSFi and SWITCHWARE® already support ECB certified NCR cash deposit solutions compliant with Article 6 of the European Central Bank (ECB) Council Regulations. Support for Diebold Nixdorf solutions, once certified, is imminent.
SWITCHWARE support for both NCR and Diebold Nixdorf solutions includes customizable ATM Electronic Journal and customer receipt mnemonics accounting for all notes seized at the ATM.
Since many of our customers rely upon Microsoft products in their data centers, CSFi has continued to provide support for Microsoft’s legacy web browser, Internet Explorer. Now that Windows 7 is no longer supported the new Microsoft Edge browser has become the standard browser available for Windows, version 8 and onward. As a result of this change, CSFi intends to discontinue support for IE with our G4 web apps. Customers already using CSFi G4 web apps versions 1.5 and earlier will continue to receive support for IE. In cooperation with Microsoft’s policy to discontinue support for Internet Explorer, the upcoming release for G4 web apps (version 1.6 and onward) will no longer offer support for Internet Explorer. Our customers are encouraged to begin making the transition from this unsupported web-browser to a supported one. Supported browsers include the latest versions of:
- Google Chrome
- Apple Safari
- Mozilla Firefox
- Microsoft Edge
Related information on this subject can be found here:
Keep your G4 payment processing platform optimized with latest updates from CSFi. With Version 1.4 just released and V 1.5 just around the corner it pays to stay abreast of the latest developments.
Version 1.4 enhancements and improvements include:
● Additional and enhanced Network Status Icons
● Enhanced ATM load, Unload and Reload Commands
● Creation of a General Ledger Tab for ATM records
● Added “General Notes” section to ATM records
● And much more…