News

International Bank of Commerce Deploys G4 Web-Apps

In order to streamline operations and simplify monitoring and management of today’s and tomorrow’s payments technologies, International Bank of Commerce (IBC)  is live with G4 Web-based applications as the new front end interface for their SWITCHWARE® card and ATM management production environment.

International Bank of Commerce
International Bank of Commerce

Founded in 1966 to meet the needs of small businesses in Laredo, Texas, IBC now serves as the flagship bank of International Bancshares Corporation. Since its opening, IBC Bank has grown from less than $1 million in assets to more than $12.2 billion, making it one of Texas’ largest holding companies. Since 2011 the bank has relied upon CSFi to streamline management of their ATMs and debit card issuing and acquiring environment and is now taking advantage of SWITCHWARE G4 to further lower costs, boost revenues, and improve operational efficiency.

G4 Web-based Applications

Providing the bank with powerful tools for managing their system, the G4 Web-based “at-a glance” view of the entire debit payment network includes intuitive navigation tools and “hover-over” and “drill-down” research capabilities. Customer’s taking advantage of G4 report exponential improvement in ease of use, transaction processing management and general system control including:

  • Real-time ATM Monitoring
  • Real-time full system monitoring of all connections and database status
  • Real-time advanced “drill down” transaction and cardholder research and reporting
  • Automated routine job/task scheduling and management
  • Secure, single point of sign-on for multiple users with customized roles and permissions
  • Advanced card maintenance and transaction research reporting
  • Automated routine job/task scheduling and management
  • Secure, single point of sign-on for multiple users with customized roles and permissions

The ability to accommodate the latest innovations in profit maximizing technology is more important than ever. Contact CSFi to learn more about incorporating the transaction processing power, scalability and functionalities of SWITCHWARE® with G4 Web-based Apps in your unique ATM operating environment.

By : Sales & Marketing /December 22, 2020 /Announcements, G4 Web-based Apps, News /0 Comment Read More

SWITCHWARE 4 TR-31 Key Block Support

Starting in January 2018, organizations that use cryptogram-based encryption methods to protect their symmetric keys began transferring to a key block-based encryption method. This change reflects the update made to PCI PIN guidelines to better protect cryptographic keys from unintended use. Of the various methods available, the TR-31 key block format is the most popular. 

The TR-31 key blocks stored in SWITCHWARE 4.0 (and above) work well with all existing RKL transport methods in place today.

In the near future TR-31/34 support for RKL with SWITCHWARE-driven ATMs is planned to be offered using a single SWITCHWARE interface to Trusted Security Solution’s A98 system. 

Click here for more information on TR-31 Key Block Storage and additional CSFi Encryption Solutions and Updates.

Click here to learn more about PCI Pin Security Requirements

By : Sales & Marketing /November 18, 2020 /Featured News, News /0 Comment Read More

National Bank of Bahrain Deploys Pilot Tokenization Program

Manama, Bahrain: National Bank of Bahrain (NBB) is now live with a tokenization pilot (via the Bahraini-based Benefit switch network) for both debit and credit card applications using their employees. Token life cycle and token transaction authorization is fully functional. NBB will expand their pilot to include cooperating business users before release to their entire customer base. Recently live with SWITCHWARE® for Linux, NBB has been a CSFi customer for over 35 years.

National Bank of Bahrain
National Bank of Bahrain

Tokenization Summary

Tokenization is the process of protecting sensitive data by replacing it with an algorithmically generated number called a token. Often, tokenization is used to prevent credit card fraud. In credit card tokenization, the customer’s primary account number (PAN) is replaced with a series of randomly-generated numbers, which is called the “token.” These tokens can then be passed through the internet or the various wireless networks needed to process the payment without actual bank details being exposed. The actual bank account number is held safe in a secure token vault. Payment experts are seeing more and more organizations moving from encryption to tokenization as a more cost-effective (and secure) way to protect and safeguard sensitive information. One of the most widespread uses of tokenization today is in the payments processing industry. Tokenization allows users to store credit card information in mobile wallets, ecommerce solutions and POS software to allow the card to be recharged without exposing the original card information. Tokenization replaces sensitive cardholder detail with a stand-in token. This helps secure the customer’s bank account details in credit card and ecommerce transactions. Unlike data that is encrypted, tokens are not mathematically reversible with a decryption key and PAN data is never displayed.

To learn more about the potential benefits of tokenization for your enterprise, Register Now and Login to view the CSFi Whitepaper. Search the CSFi website for any topic of professional interest.

By : Sales and Marketing /November 02, 2020 /Announcements, News /0 Comment Read More

Support During COVID-19 Virus Pandemic

Dear Valued Customer,

Considering the ongoing COVID-19 virus pandemic, CSF International (CSFi) wishes to communicate to you that we are conducting our business as usual and you will not experience any degradation in customer support services. All CSFi staff members are being socially responsible and adhering to government-imposed precautions to limit the spread of this virus and to avoid placing undue strain on our country’s health care services.

CSFi employees are currently using a combination of social distancing and also working from home. For business continuity, we have also been using the latest technologies available to conduct our daily business operations. This includes but is not limited to our own Internet-based web support system for customer support tickets and various other commercially available applications like ConnectWise, WhatsApp, GoToMeeting, WebEx and Skype that allow CSFi to communicate amongst staff members and customers.

We encourage you to continue your normal ways of interacting with CSFi. This includes using our web support system for generating trouble tickets, sending emails to our regular email addresses, calling our normal phone numbers and extensions (CSFi is initiating automated forwarding to alternate numbers for key employees) and our 24/7 after hours call center for those with a subscription and access code.

During these challenging times, we are thankful to the hard working people in the health care profession and first responders who are catering to the ill. We wish our customers, their families and the world the best of health.

Throughout history, humanity has faced many challenges. The strength and resiliency of the human spirit has overcome every obstacle to survival. We have always emerged stronger. Difficult times have a way of bringing out the best in people and remind us all of what is most important in life – this time will be no different and we shall overcome!

Be well and kind regards,
CSF International, Inc.

By : Sales & Marketing /September 22, 2020 /Featured News, News /0 Comment Read More

Abu Dhabi Islamic Bank is Live with a New SWITCHWARE® Direct Interface to Visa International

A customer of CSFi since 1998, Abu Dhabi Islamic Bank (ADIB) is live with a new SWITCHWARE® direct interface to Visa International complementing their existing SWITCHWARE direct interface to MasterCard.  ADIB is one of the leading banks in the United Arab Emirates with additional banking operations in Iraq, Qatar and the United Kingdom. 

Value, Service and Accountability

CSFi prides itself on the length and strength of customer relationships and is proud to be associated with ADIB.  ADIB is committed to being a responsible corporate citizen and to managing its business in a way that creates value for customers, shareholders, employees and the communities in which it operates.

For more information about CSFi visit our website www.CSFi.com. Register Now and Login to view hundreds of videos, whitepapers, and other documentation describing the CSFi experience.

By : Sales & Marketing /September 14, 2020 /Announcements, News /0 Comment Read More

CSFi Establishes Direct Testing and Certification Channel with ATM Vendors

CSFi established direct VPN channels with each of the three major ATM manufacturers, Diebold Nixdorf, NCR and Hyosung. This direct approach will streamline the certification and testing process for new ATM hardware components and installed software modules on the ATM. Previously, CSFi had to rely on hardware and software delivered directly to CSFi labs in order to carry out the certification process. With a direct VPN connection, new components can be tested with SWITCHWARE in a fraction of the time. These channels are a reflection of the ongoing strong relationship that CSFi shares with all the ATM manufacturers, and our continued pursuit to provide superior solutions and services to our end-user customers.

By : Sales & Marketing /September 04, 2020 /Announcements, News /0 Comment Read More

G4 1.5 Update is Coming Soon!

The latest installment of G4-Web Version 1.5 is almost here! Our ongoing development of this popular web management tool represents CSFi’s commitment to providing our customers with superior ATM/debit payment processing and switching solutions.

G4 Web Apps Version 1.5

Version 1.5 features and enhancements include:

User “Site Wide” Administrative Enhancements
“Institution Level” User Administration
Transaction Research Enhancements
Full Cardholder Management
Full ATM Management
Management Reports (MIS)

Log in Now at CSFi.com to download full details on all the new features and improvements in G4 Version 1.5

By : Sales and Marketing /July 08, 2020 /Announcements, News /0 Comment Read More

CSFi High Availability Solutions

CSFi High Availability and Disaster Recovery Solutions (HADR)

Operating in today’s round the clock global economy, means mission critical applications cannot afford to be off-line for even a small period of time. Natural disasters and increasing requirements for 24/7 operations means the need for high availability solutions is greater than ever before.

CSFi’s high availability support solutions offer a variety of proprietary in-house options for increasing system efficiency and reducing downtime…because, stable system operations and maximized up-time are vital to the success of any large-scale banking operation.

Word Map: High Availability, Disaster Recovery, Security, Solutions, Management, Risk, Data, Protection, Critical, Redundancy, Continuity, Dispersed, Virtualization, Planning, Replication.

What is High Availability?

High availability is a term used by the IT industry to describe the accessibility and up-time of critical application environments.

System outages increase the total cost of IT ownership, cause potential damage to client relationships, brand reputation and loss of revenue. Financial institutions cannot afford to allow disruption of any critical delivery channels, including SWITCHWARE® or EZswitch®.

High availability is a key component of effective disaster recovery and system resiliency. While hardware has become highly reliable, unplanned outages do occur and typically result from operator error, environmental conditions and other non-hardware related factors—problems that reliable hardware cannot prevent.

In-house disaster recovery solutions make economic sense, and give you greater control over your systems environment…More than ever, financial institutions are moving towards their in-house disaster recovery operations based on continuous data replication between geographically dispersed locations. Modern disaster recovery solutions require both geographic dispersion and recovery point objectives. Pending compliance mandates will likely require your IT department to prove periodically that you can recover operations at a remote facility.

Recent reductions in cost and improved ease of use have made downtime reducing technologies including modern cloud-based disaster recovery more accessible than ever…Even small and mid-sized companies can now afford the “luxury” of real-time, offsite data protection, as well as rapid and complete data recovery.

CSFi HADR solutions…meeting the challenge:
● Out-of-the-box support for all major applications, databases and replication technologies across heterogeneous physical and virtual platforms
● Ensures consistent business continuity process across data and applications
● Protects against application, network, or storage failures
● Handles increased management complexity from multiple vendor-specific tools that work in a virtual or physical environment
● Automates and accelerates recovery from unforeseen errors
● Enables non-disruptive high availability testing and more…
● Integrated extension of your host operating system technology
● Ease of management
● Ease of deployment

High Availability and Disaster Recovery Planning

CSFi can help evaluate your unique business continuity risks and challenges. We will explain the fundamental concepts of high availability, present key considerations, and make suggestions critical to choosing the right high availability and disaster recovery strategy for your business environment.

Consult with a CSFi representative

Click here or Contact Us for more information about creating cost effective, High Availability and Disaster Recovery solutions for your unique operating environment.

Register now at CSFi.com to explore CSFi’s entire suite of end-to-end solution possibilities and how they can best meet your enterprise needs.

By : Sales and Marketing /May 05, 2020 /News /0 Comment Read More

Illinois Banks Deploy EZswitch G4 4.0

Newman, IL: Longview Capital Corporation is a closely held multibank holding company dedicated to serving rural areas of central Illinois and West Central Indiana.  For over a decade, Longview Capital has relied upon CSFi to provide the most advanced technology available to support the connection between their Precision core banking systems and EFT networks.

The virtual implementation of their EMV compliant upgrade from EZswitch® Plus to EZswitch® G4  benefits both the cardholder experience and the bottom line by taking advantage of the latest EZswitch 4.0 enhancements.

EZswitch G4 base system functionalities include online ATM/debit issuer authorizations, real-time online card maintenance (OLCM) updates, single point of card maintenance entry as well as an expanding menu of additional features and options reducing fraud losses and streamlining management of debit card operations:

  • G4 Web-based Apps real-time transaction and cardholder research and reporting, full system monitoring and job/task schedule managing
  • FraudBlock integrated, rules-based, real-time fraud detection and prevention system
  • Sentinel II Alert Notification System providing unattended monitoring of ATM’s, core system interface EFT connections and more
  • Support for Cardholder Alerts via email and SMS-text
  • On-demand ATM/EFT Network Denial Rules
  • ATM Inactivity Alerts
  • Stand-in authorization using a positive balance file (PBF) and/or card limits
  • Secure, single point of card maintenance entry
  • System health check monitoring including all connections and database status
  • Reconciliation subsystem
  • Advanced “drill down” capability for transaction and cardholder research and reporting
  • Automated job/task schedule management
  • Audits and logs of all user activity and much more….

G4 Web-based Apps

The G4 web-based apps intuitive navigational tools enable every user to easily employ the new system’s full capabilities; including at-a-glance real time system wide monitoring and advanced card maintenance and transaction research and reporting.

Register now at CSFi.com to enable access to our web resources. Gain access to brochures, videos and additional information describing the features and benefits of EZswitch®, G4, EMV support, FraudBlock™, Virtualization and our entire suite of products, services and solutions.

By : Sales and Marketing /April 27, 2020 /News /0 Comment Read More