Citizens Bank Now Live with EZswitch G4 and the Shazam EFT Network

Citizens Bank logo

Kilgore, TX: Citizens Bank is now live with EZswitch® G4 as the new online interface connecting their Fiserv Precision core system to the Shazam EFT network.

First chartered in 1949, and a CSFi customer since 2003, Citizens Bank’s hometown approach to banking has long been focused on devotion to community and personalized service. With 5 full service Banking Center locations, the bank’s customers have access to a full array of financial services and products.

Globally proven to lower costs, boost revenues, and improve operational efficiency, the upgrade from CSFi’s EZswitch® 2010 Plus to EZswitch® G4 ensures that the bank and its cardholders are relying on the most secure and scalable end-to-end debit card management solution available. The installation also included implementation of CSFi’s Sentinel II Alert Notification System, and integrated support of EMV functionality.

G4 Web-based Applications

Providing the bank with powerful front-end tools for managing their new system, the G4 Web-based “at-a glance” view of the entire debit payment network includes powerful and intuitive navigation tools including “hover-over” and “drill-down” research capabilities. Customers taking advantage of G4 report exponential improvement in ease of use, transaction processing management and general system control including:

  • Real-time full system monitoring of all connections and database status
  • Real-time advanced “drill down” transaction and cardholder research and reporting
  • Automated routine job/task scheduling and management
  • Secure, single point of sign-on for multiple users with customized roles and permissions

Additional EZswitch G4 system functionalities include online ATM/debit issuer authorizations, real-time online card maintenance (OLCM) updates, and single point of card maintenance entry as well as an expanding menu of additional new features and options reducing fraud losses and streamlining management of debit card operations:

  • FraudBlock integrated, rules-based, real-time fraud detection and prevention system
  • Sentinel™  II Alert Notification System providing unattended monitoring of ATM’s, core system interface EFT connections and more
  • Support for Cardholder Alerts via email and SMS-text
  • On-demand G4 Network Denial Rules
  • Support for multiple ATM/EFT/core banking systems and third party network connections
  • ATM inactivity status updates
  • System health check monitoring including all connections and database status
  • Stand-in authorization using a positive balance file (in addition to using card limits), when the host authorizing system is unavailable
  • Reconciliation subsystem
  • Audits and logs of all user activity and more…

To learn more, Register now at and enable access to our web resources. Once registered, users have access to brochures, videos and additional information describing the features and benefits of EZswitch®, G4, Sentinel™, FraudBlock, EMV support, and our entire suite of products, services and solutions.

By : Sales and Marketing /August 14, 2019 /Announcements, EZswitch, News /0 Comment Read More

When Seconds Count

The combination of SWITCHWARE® and FraudBlock™ in-house fraud protection makes a difference. Integrated, real-time visibility into payments processing, fraud detection systems and instant fraud rule implementation is vital to mitigating or preventing ATM “cash-out”and other card fraud schemes.

FraudBlock™ is Absolute

FraudBlock instantaneously identifies, approves, or denies potentially fraudulent activity based upon transactional messages, card, and terminal activity. FraudBlock reacts precisely and absolutely to parameters set by you without phone calls, emails, or other delay. FraudBlock puts you in charge.

Available Editions

  • Full SWITCHWARE® Edition Includes the client applications and all software components for real-time and near real-time fraud detection, fraud monitoring and research, client auditing, rules management, risky merchants, merchant categories country designations and more. It also includes On-Demand Network Denial Rules management and fraud activity reporting.
  • Standalone (SA) Edition Provides an isolated instance of FraudBlock that can serve either real-time or near real-time fraud protection. The Standalone Edition can be installed separately, does not require integration with an existing SWITCHWARE® or EZswitch® systems and is designed to accommodate customers wishing to license a fraud protection solution that does not need to integrate with CSFi’s ATM switching and debit processing solutions.

For details contact your CSFi sales representative or

By : Sales and Marketing /July 23, 2019 /Featured News, News /0 Comment Read More

Tokenization and Mobile Wallet Support

Mobile Wallet Support and Tokenization

Mobile Wallets are compatible with most modern card readers. Their use is on the rise and streamlining modern consumer payments. Existing SWITCHWARE® and EZswitch® customers can deploy digital wallet support securely and easily without any changes to their system. These systems can also be upgraded to store and report specified tokenized transaction data.

Click below to learn more about how SWITCHWARE® and EZswitch® mobile wallet support can help optimize your digital wallet solution. Register Now to view the whitepaper.

By : Sales and Marketing /July 18, 2019 /EZswitch, Featured News, News, SWITCHWARE /0 Comment Read More

Detect and Block Unauthorized ATM/POS Limit Changes in SWITCHWARE G4


In order to mitigate losses stemming from ATM cash out schemes, CSFi recently deployed an update designed to stop this type of attack in its tracks.

Utilizing Sentinel™ alerts, the update simplifies the detection of unauthorized changes to card limits. SWITCHWARE® and EZswitch® users now have a simple way to ensure that no one performs back office or other access of the system without the bank knowing about it. Whether originating from a compromised workstation or any other source, users now have the capability to stop this type of fraud before it happens. Contact CSFi to Learn more

By : Sales and Marketing /April 24, 2019 /News, Sentinel, SWITCHWARE /0 Comment Read More

CSFi Certifies EMV Enabled Hyosung ATMs in SWITCHWARE

For over a decade, CSFi has offered proven integrated solutions for EMV acquiring, issuing, and issuer-processing support. CSFi EMV solutions take full advantage of EMV technology in providing secure cardholder authentication for most leading ATM brands including Diebold, NCR and Hyosung.

Chip Card

Click for information on how CSFi’s SWITCHWARE® and EMV Card Technology can pave the way for your successful migration to an EMV compliant payments platform.

By : Sales and Marketing /April 17, 2019 /EMV Chipcard, News, SWITCHWARE /0 Comment Read More

SWITCHWARE 4.0 New Release Features and Functions

SWITCHWARE 4.0 is the latest evolution of CSFi’s payment authorization and transaction switching software.  Enhancing the raw transaction processing power, scalability and functionalities from previous versions, 4.0 is the result of many years of development and is fully integrated with our G4 web-based applications.

Full PA-DSS v3.2 Compliance
PA-DSS (Payment Application Data Security Standard) is the worldwide information security standard assembled by the Payment Card Industry Security Standards Council (PCI SSC). The standard helps organizations that process payment card transactions to prevent card fraud through increased controls around data and its exposure to compromise. SWITCHWARE 4.0 meets the latest PA-DSS requirements for properly storing, handling and disseminating sensitive cardholder data.

The same Seamless Integration with FraudBlock™ is still available.

Enabling and Disabling of Cards
Cardholders can temporarily disable their debit cards when they are not being used, and re-activate them on demand. Release 4.0 provides a new API that allows these changes to occur from other systems such as internet banking and mobile banking.

Enhanced Cardholder Limits
Six customizable limit fields can now be used in addition to the regular ATM and POS limits. The system will provide a selection of multiple rules that may apply to these custom limit fields. One example is a rule to set a daily limit on the total monetary amount of e-commerce transactions a cardholder performs.

Contactless Transaction Support
Release 4.0 supports acquiring and issuing for all EMV card types, including contactless, with various ATM brands using the latest in near-field chip technology.

Linked-Account Limits
Separate from cardholder limits, users will have the option to set withdrawal limits for each account linked to a card.

Activate/Deactivate Entire BIN
A popular feature when setting up or converting a new BIN on the system, users will now be able to turn on or off the activity of their cardholders for an entire BIN.

SSL/TLS 1.2 Encryption with Connected Devices
End-to-end network encryption with connected devices (ATMs, POS terminal, etc.) is now supported. Users will be able to setup network encryption using SSL/TLS 1.2 and manage the encryption certificates, keys and functionality within SWITCHWARE. An especially useful feature for any acquiring device setup in a standalone location outside the bank’s immediate network and vulnerable to on premise hacking.

Diebold-Nixdorf Vista and NCR EDGE Support for Windows 10
SWITCHWARE certification of the latest in ATM program technology (Diebold’s Vista 5.4 and NCR’s EDGE 10) allows Windows 10 to be installed throughout your ATM network.  

ATM Security and Device Enhancements
Using TMDs anti-skimming protection devices, such as the “Card Protection Kits” and the “Active DIP Kits”, SWITCHWARE now provides functionality to alert when it suspects a skimming device attaches to one of the ATMs.

Enhanced Automated Stand-In Processing (STIP)
Instead of waiting on a handshake to determine if the authorizing system is unavailable, expanded STIP now allows a single, in-flight transaction to be authorized by SWITCHWARE.

Triton ATM Electronic Journal (EJ) & EMV Support
Triton ATM support has been expanded to include EMV transaction acquiring and EJ viewing within the G4 web application.

Mobile Wallet Enrollment Support
Where Visa or MasterCard performs an inquiry transaction for mobile wallet enrollment, SWITCHWARE 4.0 will record the mobile wallet enrollment data for Android Pay, Samsung Pay or Apple Pay.

Currency & Denomination Selection Support
For ATMs using Diebold’s Vista or NCR’s EDGE 7.0 stateless ATM program, SWITCHWARE can dispense funds where the cardholder selects specific denominations and currencies at the ATM.

ATM Low-Note Thresholds For Cassettes
Enhanced ATM control includes monitoring each ATM’s individual cassettes and performing alert notifications for conditions such as low on notes.

Foreign Cardholder Limit Features
A financial institution can now limit or block other bank’s cardholders at the ATMs connected to SWITCHWARE. Limits can be defined on a per-transaction basis, as well as applied to specific foreign BINs and blocking for transactions that attempt “Fallback”.

SWITCHWARE 4.0 is the future. Contact CSFi today for a brochure, and detailed assessment of how CSFi can further your institution’s profitability.

By : Sales and Marketing /March 26, 2019 /Featured News, News, SWITCHWARE /0 Comment Read More