News

Universal Savings Bank is Live with SWITCHWARE G4

usbbankUniversal Savings Bank is live with an upgrade from SWITCHWARE 3.11 to SWITCHWARE® G4.

Configured as an ATM controller and transaction acquirer system, the bank now relies upon SWITCHWARE G4 for the routing of all acquired transactions, ATM monitoring, and maximum system availability.

Streamlining operations and minimizing costs while translating native ATM messages into the bank’s specified format for authorization, CSFi and SWITCHWARE G4 have once again demonstrated their ability to deliver cost effective solutions to unique operating environments.

SWITCHWARE G4 provides support for multi-vendor ATM fleets around the world. Current SWITCHWARE implementations drive thousands of ATMs, in over 20 countries.

SWITCHWARE® G4 EMV

SWITCHWARE EMV support functions provides an “end-to-end” EMV solution for both ATM acquiring and smart card issuance, enabling conformance to current and future EMV standards for payment processing of smart card transactions and include:

  • Offline PIN verification
  • Application cryptograms (ARQC/ARPC validation)
  • Card risk management (offline risk parameters and authorization controls)
  • Card security code (CSC, CVV, CVV2), Chip card security Code (iCVV or Chip CVC)
  • Card verification results (CVR) support
  • Cardholder Verification Methods (offline, fallback, online, signature, no CVM)
  • All chip cards (ICC, contact or contactless, dual interface)
  • Combined DDA & Application (CDA) cryptogram support
  • Issuer Scripting & Issuer Action Codes (IACs)
  • Message Authentication Code (MAC) support

The ability to accommodate the latest innovations in profit maximizing technology is more important than ever. The flexibility and scalability of SWITCHWARE® G4 is unsurpassed. Learn more about incorporating the transaction processing power, scalability and functionalities of SWITCHWARE® with G4 Web-based Apps in your unique ATM operating environment. Contact Sales to arrange for a personal appointment.

Register now at CSFi.com and enable full access to our web resources. Once registered, users have full access to brochures, videos and additional information describing the features and benefits of our entire suite of products, services and solutions.

By : Sales and Marketing /May 15, 2018 /Announcements, News, SWITCHWARE /0 Comment Read More

ATM Inactivity Alerts

ATM Inactivity IconThe value of real-time monitoring and receiving ATM inactivity alerts cannot be overestimated. Often an indication that something is wrong, ATM inactivity may be the result of issues not ordinarily detected by traditional ATM diagnostic tools. This may include chewing gum lodged in the card reader or any other external issue that renders the ATM unusable but does not trigger an error condition to the backend ATM/switch system. ATMs that are unavailable and idle for any length of time is bad for your bottom line and bad for the cardholder’s experience.

Providing for the efficient monitoring and management of the entire ATM/EFT network, including real-time details of critical ATM/EFT network statuses, the hover-over and drill down facilities of the SWITCHWARE® G4 interface make it easy for authorized users to access and utilize the solution’s full capabilities. Vibrant, icon-based displays and color-coded alerts allow for immediate determination of the status of the entire ATM network, critical EFT switch network and core system connections, plus single click access to the system’s powerful card management, transaction research, system maintenance and reporting tools.

CSFi’s ATM Inactivity alerts work in conjunction with Sentinel and can be configured to react by:

  • Recognizing an ATM hardware fault has already been identified explaining the inactivity, and ignoring the alert
  • Dispatching/notifying a designated agent to check the ATM
  • Recording inactivity history essential to determining and setting individual ATM alert thresholds
  • And much more…

Visit CSFi.com or Contact CSFi to learn more about how SWITCHWARE® G4 can reduce ATM downtime, increase revenues, and enhance the customer experience.

By : Sales and Marketing /April 26, 2018 /Featured News, News, SWITCHWARE /0 Comment Read More

ATM Journal Data Viewable Using G4 Web

The SWITCHWARE® G4 Web Application includes a new Electronic Journal viewing solution which simplifies an ATM network manager’s ability to easily access ATM journal data, improving the overall monitoring, management and optimization of the self-service delivery channel.

ATM electronic journals provide a detailed record of all ATM activity including significant hardware and software events. The ability to easily access and analyze this data is a necessary component of any successful ATM network management strategy and critical to the rapid resolution of hardware, software, security, or transaction issues threatening financial loss, device availability or customer relationships.

Integrated Remote Management

Designed to streamline the monitoring of ATM Electronic Journals in a multi-vendor environment, the SWITCHWARE G4 Electronic Journal solution provides a single browser based view of the entire ATM Electronic Journal estate including NCR, Diebold and Triton ATMs.

Whether downloading searchable historical data or streaming terminal specific real-time ATM activity, the scalable and secure G4 Electronic Journal module enables authorized users to efficiently monitor and manage electronic journal functionality for nearly any multi-vendor ATM portfolio.

Contact a CSFi sales agent or visit our website to find out more about the benefits of incorporating the processing power, scalability, and functionalities of SWITCHWARE® G4 and Electronic Journal into your operating environment.

By : Sales & Marketing /April 26, 2018 /News /0 Comment Read More

JHA Banking Interface Options

JHA Core Banking Interface Support using MEALink

 

Solution Summary

SWITCHWARE® – a globally recognized electronic payment system designed to manage, process and route ATM, ITM and POS debit transactions, as well interface to a core banking system, an EFT network and manage a bank’s EMV-enabled debit cards. The system’s latest G4 version allows for a web-based front end module used for ATM monitoring to deliver a graphically-intuitive display with a command-level view of the entire ATM network. Real-time icon statuses show the activity of each ATM as it is happening. It includes a robust card-issuing module with open account relationships that can link one or more accounts with one or more card records. Multiple BINs and institutions may be arranged for logical groupings that correlate to the FI’s requirements for issuance. A comprehensive card limits and authorization rules module provides control over withdrawals and authorizations. Additionally, cardholder transaction research, settlement, and dispute resolution are all achievable from a single system.

Interface Options for SilverLake™ and CIF 20/20®

Traditional core system interfaces have relied on a standard ISO 8583 interface or some type of XML-based host interface. With Jack Henry banking systems there are two options to interface with both the Silverlake and CIF 20/20 platforms:

jXchange Middleware – The Jack Henry third-party gateway which utilizes a Windows-based .NET web SOAP interface to access all Jack Henry systems. It was originally designed for interfacing with third party systems, such as check imaging, internet banking, loan systems, etc., and each SOAP session requires user authentication with special SOAP handling logic. jXchange also requires the customer to have a separate server and individual interfaces for each connection to the core. Lastly, this approach is not recommended for high-volume or high-performance customers who need to process several transactions a second.

MEALink – Offered by MEA Financial, the AS/400 middleware solution provides a direct interface to the iSeries JHA core system (both Silverlake and CIF 20/20). This option is a more streamlined approach, achieving the highest throughput and performance possible for memo posting a debit transaction to the Jack Henry core.

MEALink Middleware Advantages

The use of a standard financial interface – No longer using an HTTP SOAP interface designed for third-party processing (internet-banking, check-imaging, etc.). Jack Henry controls the way in which third-parties access their solution using SOAP. SOAP has a considerable amount of bloatware (code that has lots of unnecessary rules and controls that inhibit performance).

Streamlined support – The number of organizations and groups involved to implement new changes or troubleshoot issues is greatly reduced. The “time to resolution” for support tickets and issues is shortened considerably using this method.

Direct access to JHA core systems – Not having to rely on multiple layers of solutions (points of failure) to get access to the Silverlake or CIF 20/20 core system.

Higher performance and throughput – Using MEA middleware will allow CSFi solutions to pump financial transactions to the core at an exponentially higher rate than could ever be possible with jXchange. Virtually no limitation to any amount of transaction volume.

MEA installs directly on AS/400 – No need to purchase other server equipment, and no other system or server has to sit between SWITCHWARE and the JHA core system.

Better integration for desired enhancements – Setting up future solutions, like card maintenance, or PIN Change at the ITM/ATM can be handled in a more expeditious manner, and would require very little (if no) involvement from Jack Henry.

Tight integration with MEA and CSFi ancillary solutions – Using the variety of MEA Financial and CSFi products, the suite of solutions are coupled to offer features such as allowing the cardholder to temporarily disable the debit-card from a mobile system, or allow cardholders to increase their card limits from the internet banking or mobile system, where those changes can flow to SWITCHWARE in real-time.

Supported Transactions

CSFi’s software provides a comprehensive list of financial transactions that can be supported via the interface to Jack Henry core systems:

  • ATM Cash Withdrawal
  • Fast Cash
  • Balance Inquiry
  • Transfers
  • Deposits
  • No-Envelope Cash and Check Deposits
  • Payment form Envelope
  • Mini-statements
  • Purchase Stamps
  • Reversals
  • PIN Change
  • P2P Cardless WDL
  • Pre-Authorization (POS)
  • Purchase Completion (POS)
  • Purchase Withdrawal (POS)
  • Cash Withdrawal (POS)
  • Refund (POS)
  • Reversal (POS)

How Are Cards Managed?

The card records and account mapping is handled in CSFi’s software. Using the software components, users can issue and manage the card records independent of the core banking platform. CSFi software provides several card management features including:

  • EMV chip card issuance
  • A positive or negative card file
  • Multiple card issues (ATM, debit card, etc.)
  • Transaction processing limits
  • Detailed transaction history and search features
  • Multiple cards tied to the same account
  • Card maintenance batch file extract for networks and other system consumers
  • Card production client to provide separate file for embossing
  • Support for instant card issuance
  • And much more…
By : Sales & Marketing /March 20, 2018 /News /0 Comment Read More

CSFi Completes Certification for Diebold’s Vista Stateless ATM Program

Diebold Nixdorf LogoSarasota, FL: CSFi is now certified to support interfacing with Diebold’s Vista ATM software. This major achievement means customers wishing to implement the Vista multivendor driving solution on their Diebold ATMs may do so by licensing the new Diebold Vista ATM handler for SWITCHWARE®.

The rigorous certification process ensures SWITCHWARE’s ability to provide error free management and a consistent customer experience running Vista on Diebold or non-Diebold hardware.

With VISTA’s open-architecture, financial institutions can experience the ease and flexibility of consistent performance across a multivendor self-service fleet with confidence it will connect across its enterprise. Diebold’s legacy ATM software known as Agilis is expected to sunset in the coming years. The planned replacement of ATMs running the Agilis program with Vista will be needed to satisfy upcoming PCI requirements for RSA Remote Key Loading.

Multivendor ATM driving solutions are emerging as a solution of choice for banks large and small. Heavily adopted by Fifth Third Bank and TD Bank, the program offers significant advantages and flexibility to providers of advanced self-service banking solutions.

Vista ATM management software benefits:

  • Single Certification for introduction of enhanced features and functionalities reduces time to market.
  • Lower cost of system updates and upgrades
  • Uniform customer experience ensured by the integrated implementation of customer facing technology
  • Simplified cross platform response to events threatening the cardholder experience or brand integrity
  • Easy management of cross platform cardholder management and marketing strategies
  • Greater flexibility in choice of hardware and software solutions

Flexibility is fundamental to success

Even if they are not currently operating a mixed fleet of ATM’s, every FI looks to the future. The competitive case for multivendor ATM software is compelling. Reducing the costs of regulatory compliance, as well as deployment and maintenance of ATM hardware and software in a multi-vendor environment, the flexibility provided deserves a second look.

Contact CSFi today to learn how SWITCHWARE® and Diebold’s Vista platform can increase the profitability of your enterprise.

By : Sales and Marketing /March 19, 2018 /News, SWITCHWARE /0 Comment Read More

SWITCHWARE G4 Supports NCR S2 High Capacity Note Dispenser

SWITCHWARE® is now certified to support NCR’s new S2 Media Dispense Module. As a component of NCR’s Media Handling 2.0 bundle that provides functionality for high capacity withdrawals, deposit and recycling modules, the S2 dispenser technology drives higher availability and dependability through a series of hardware and software improvements to the NCR ATM.

Highlighted S2 Media Dispense Features:

  • Increased note present and bunch capacity up to 60 notes (a 50% increase over the S1 dispenser)
  • Increased cassette capacity by 17% to store up to 2,500 notes
  • Simplified range of service parts – via 7 key compact field replaceable units
  • Optimal note picking performance using vacuum based adaptive pick technology
  • Secure carriage based transport – programmable to deliver “clean sweep” of note transport, checking for fraudulent trapping devices
  • Anti-overfill mechanism in each cassette – unique to NCR
  • Single note divert capability to minimize purge bin overfill and maximize efficient use of media within the dispenser
  • State of Health Indicators – a “traffic light” interface provides a real time visual guide of the dispenser’s overall well-being
  • Separate purge bin compartments simplify reconciliation and dispute resolution

CSFi works closely with both ATM manufacturers and related third party application providers to deliver solutions supporting the needs of financial institutions around the globe.

Contact a CSFi account representative today or Click here to learn more about the benefits of incorporating the processing power, scalability, and functionalities of SWITCHWARE® into your operating environment.

By : Sales and Marketing /March 19, 2018 /News, SWITCHWARE /0 Comment Read More

Cleo State Bank is Live with EZswitch G4 and First Data STAR

Cleo State Bank LogoCleo Springs, OK: In order to take advantage of the latest enhancements to CSFi’s EZswitch® software, Cleo State Bank is now live with an upgrade from CSFi’s EZswitch® Plus to EZswitch® G4.

Installed in a virtual VMware environment, the new online interface connecting the bank’s Fiserv Precision core banking system to the First Data Star EFT network implements a host of features proven to lower costs, boost revenues, and improve operational efficiency.

Able to accommodate virtually any EFT connection or third party interface, EZswitch G4 allows financial institutions flexibility in selection of “best-of-breed” applications to integrate into their electronic payments operating environment.

Immediate and recognizable benefits to both the bank and its customers include an improved cardholder experience with integrated support for future activation of full EMV functionality, improved data and transaction security, and many additional features and options including:

  • G4 Web-based Apps real-time transaction and cardholder research and reporting, full system monitoring and job/task schedule managing
  • FraudBlock integrated, rules-based, real-time fraud detection and prevention system
  • Sentinel Alert Notification System providing unattended monitoring of ATM’s, core system interface EFT connections and more
  • Support for Cardholder Alerts via email and SMS-text
  • On-demand ATM/EFT Network Denial Rules
  • Stand-in authorization using a positive balance file (PBF) and/or card limits
  • Secure, single point of card maintenance entry
  • ATM inactivity status updates
  • System health check monitoring including all connections and database status
  • Reconciliation subsystem
  • Advanced “drill down” capability for transaction and cardholder research and reporting
  • Automated job/task schedule management
  • Audits and logs of all user activity and much more….

G4 Web-based apps

Providing an “at-a-glance” view of the entire debit payment network, G4 Web-based apps provide the bank with powerful front-end tools for managing their new system.  A graphical view of the entire payments network and intuitive navigational tools including “hover-over” and “drill-down” capabilities afford real-time system wide monitoring, automated job/task scheduling, advanced card maintenance and transaction research and reporting, and more… enabling every user to easily utilize the new system’s full capabilities.

To learn more, Register now at CSFi.com and enable full access to our web resources. Once registered, users have full access to brochures, videos and additional information fully describing the features and benefits of EZswitch® G4, Sentinel, FraudBlock, EMV support, Virtualization, and our entire suite of products, services and solutions.

By : Sales and Marketing /February 01, 2018 /Announcements, EZswitch, News /0 Comment Read More

State Bank of Eagle Butte Selects EZswitch G4

State Bank of Eagle Butte logoEagle Butte, SD:  State Bank of Eagle Butte has selected CSFi’s EZswitch® G4 as the new online interface to the Advantage (FIS) EFT network and their Fiserv Precision core banking system. Supporting an online authorization channel for ATM and debit issuer transactions, the new EZswitch G4 installation will enable the bank to enhance both operational efficiency and cardholder experience. The bank will be able to take advantage of the latest features and enhancements of EZswitch, including management of the online card maintenance interface using the Advantage (FIS) CAF/CMF Batch File.

Since opening its doors in 1960, the bank has consistently kept pace with evolving customer, business and compliance demands by employing the most advanced technology available to provide the best customer experience possible.

Features to be implemented in the new system include G4 web-based apps’ advanced card maintenance, transaction research and reporting, real-time system wide monitoring tools and CSFi’s Sentinel Alert Notification System for unattended monitoring of ATM’s, core system interface, EFT and other connections.

Highly customizable and scalable, the globally proven platform includes integrated support for future activation of EMV functionality, and will be installed in a virtual environment that reduces necessary hardware investment while providing increased security, and disaster recovery capabilities.

Providing the bank with powerful front end tools for managing their new system, CSFi’s G4 Web-based apps presents an “at-a-glance” view of the entire debit payment network and intuitive navigational tools that include “hover over” and “drill-down” research capabilities.

EZswitch G4 base functionalities, features and options for reducing fraud losses and streamlining management of debit card operations include:

  • G4 Web-based Apps real-time transaction and cardholder research and reporting, full system monitoring and job/task schedule managing)
  • FraudBlock integrated, rules-based, real-time fraud detection and prevention system
  • Support for Cardholder Alerts via email and SMS-text
  • On-demand ATM/EFT Network Denial Rules
  • Stand-in authorization using a positive balance file (PBF) and/or card limits
  • Secure, single point of card maintenance entry
  • ATM inactivity status updates
  • System health check monitoring including all connections and database status
  • Reconciliation subsystem
  • Advanced “drill down” capability for transaction and cardholder research and reporting
  • Automated job/task schedule management
  • Audits and logs of all user activity and much more…

To learn more, Register now at CSFi.com and enable full access to our web resources. Once registered, users have full access to brochures, videos and additional information fully describing the features and benefits of EZswitch® G4, Sentinel, FraudBlock, EMV support, Virtualization, and our entire suite of products, services and solutions.

By : Sales and Marketing /January 16, 2018 /Announcements, EZswitch, News /0 Comment Read More

First American Bank and Trust Selects EZswitch G4

First American Bank and Trust LogoVacherie, LA: Addressing the need for real-time management capability for their debit card programs, First American Bank & Trust has chosen CSFi’s EZswitch® G4 with Real-time Card Management (RTCM) as the new online interface to their Fiserv Precision core banking system and First Data Star EFT network. The deployment of the new system in a virtualized VMware ESXi environment will provide the institution with a powerful, secure and scalable end-to-end debit card management solution.

Since 1910, First American Bank and Trust has played an integral part in the growth and prosperity of the communities they serve. Now, twenty-four branches strong, the bank continues to provide the highest quality financial service to citizens throughout Southeast Louisiana.

The EZswitch G4 platform provides a highly customizable solution for financial institutions aiming to minimize costs, expand revenue sources, and maximize data and transactional security. The systems features and options for reducing fraud losses and streamlining management of debit card operations include:

    • FraudBlock integrated, rules-based, real-time fraud detection and prevention system
    • Sentinel Alert Notification System providing unattended monitoring of ATM’s, core system interface, EFT network connection(s) through email and SMS-text notification
    • G4 Web-based Apps real-time transaction and cardholder research and reporting, full system monitoring and  automated job/task schedule managing
    • Support for Cardholder Alerts via email and SMS-text
    • On-demand ATM/EFT Network Denial Rules
    • Stand-in authorization using a positive balance file (PBF) and/or card limits (the system will authorize using a PBF or card limits when the host authorizing system is unavailable)
    • Secure, single point of card maintenance entry
    • Advanced “drill down” capability for transaction and cardholder research and reporting
    • Reconciliation subsystem
    • Upgrades to the latest version of Red Hat and IBM Informix Express database
  • System health check monitoring including all connections and database status
  • Automated job/task schedule management
  • Audits and logs of all user activity and much more…

In order to realize the full revenue potential of their debit card programs, the bank will be utilizing the system’s integrated support for the First Data Star RTCM interface. The real-time tools incorporated into EZswitch G4 will enable the instant identification and leveraging of current trends in card usage and system status that are key to maintaining peak operational efficiency and realization of the full revenue potential of their debit card programs. Once implemented, CSFi’s proprietary RTCM solution ensures that any changes to a card record performed from the bank’s core system will instantly flow to EZswitch G4 and on to the First Data Star EFT network.

To learn more, Register now at CSFi.com and enable full access to our web resources. Once registered, users have access to brochures, videos and additional information fully describing the features and benefits of EZswitch®, G4, EMV support, virtualization and our entire suite of products, services and solutions.

By : Sales and Marketing /January 12, 2018 /Announcements, EZswitch, News /0 Comment Read More