News

CSFi Releases G4-Web Maker-Checker Module

The SWITCHWARE® G4-Web Maker-Checker add-on permits one person to make card record changes in the G4-web customer card management (CCM) client application and a second person to approve the change. It enhances the overall G4-web cardholder management security and experience by creating a validation mechanism. It provides dual control for strict governance, accountability and additional validation before card maintenance changes are finalized in the production system.

There are two types of user definitions:

Processors Users who initiate and perform card maintenance changes but require an Authorizer to review the changes before they are committed to the system.

Authorizers Unable to initiate changes, these users are responsible for reviewing changes, requesting corrections by the processor and committing them to production only after the review process has been successfully completed.

Maker-Checker workflow

Benefits of CSFi Maker-Checker

• Requires at least two individuals to complete a change (a processor and authorizer).
• Total user accountability
• All changes must be verified before the changes are committed to the production system
• Errors can be caught and corrected before impacting the production environment
• All change requests are audited, recorded, and available for review at any time
• Enhances card fraud detection
• As an add-on it can be easily enabled/disabled for backwards compatibility

“Maker-Checker” segregates duties. No single employee/individual can have complete control over a card maintenance action. While “the maker” (processor) inputs the modification, a second party “the checker” (authorizer) verifies the information and then approves, denies, or recommends changes/corrections back to the processor who initiated the request. No individual can perpetrate a fraudulent or mistaken modification without the checker reviewing and approving or denying it.

The Maker-Checker client module records all changes made by an identified processor including the BIN, cardholder number, change type, dates, times,  and current status of the modification process. Monitoring and administration of the authentication process is highly intuitive with color coded screen views indicating whether a change has been submitted, declined, completed or requires correction. The date that the processor performed the change and the date and identity of the Authorizer declining or approving the change is also recorded.

Contact your CSFi account executive to learn more.

By : Emily Baatz /July 20, 2021 /Featured News, G4 Web-based Apps, News, SWITCHWARE /0 Comment Read More

CSFi Certifies GRG Remote Key Loading Support For SWITCHWARE

After delivery of GRG’s latest ATM to the CSFi laboratory, testing commenced to integrate these popular machines with SWITCHWARE’s RKL module. CSFi’s SWITCHWARE® was successful in securely sending and updating the A-key and B-key needed for PIN encryption used by the ATM.

GRG is a rising star among ATM manufacturers and is listed as a globally stable, wholly supported ATM vendor alongside NCR, Diebold-Nixdorf, Triton, and Hyosung. CSFi’s work with GRG represents our expanding support for the ATM debit industry and our ongoing commitment to offer more to our customers.

As a true multi-vendor ATM supporter, CSFi integrates with virtually any ATM. Nimble and responsive, CSFi provides everything needed for a financial institution’s ATM Debit processing needs. We collaborate with hundreds of international partners to forward the advancement of our customer’s electronic payments needs.

Contact Us for detailed information regarding CSFi’s global success in supporting ATM vendors and financial institutions around the world.

SWITCHWARE® is a multivendor, multi-lingual, and multi-country ATM application that meets the needs of banks of any size – from those with small ATM networks to global banks operating vast fleets for over 40 years.

By : Emily Baatz /May 21, 2021 /News /0 Comment Read More

CSFi Certifies NCR’s Activate Enterprise 3.2

Maximum Deployment Versatility in One Application

Working in conjunction with NCR, CSFi certified NCR’s latest ATM/ITM Activate Enterprise 3.2 software used for control and management of the ATM/ITM device, including the definition of stateless ATM screens sent from the host system in a standard download. CSFi laboratory ATMs were updated by NCR to complete the certification process. Activate Enterprise is NCR’s solution for consolidating the legacy programs of Aptra EDGE and the ITM USN software into one application which can be installed on both ATMs or ITMs.

All in One…Three Modalities

  • Traditional ATM  
  • Interactive Teller Machine (ITM) with remote video teller assistance
  • In-branch Assistance (Tablet)

Compatible with Microsoft Windows® 7 and 10 operating systems, Activate Enterprise is currently available only in the United States, and offers true integration of the self-service channel with current infrastructure to achieve unmatched levels of availability, security and functionality.

Click here to view   

For more information on how SWITCHWARE may benefit your unique operating environment to integrate with NCR’s latest solutions contact your CSFi account representative or Sales department today.

By : Sales and Marketing /January 26, 2021 /Announcements, Interactive Teller Machines, News /0 Comment Read More

International Bank of Commerce Deploys G4 Web-Apps

In order to streamline operations and simplify monitoring and management of today’s and tomorrow’s payments technologies, International Bank of Commerce (IBC)  is live with G4 Web-based applications as the new front end interface for their SWITCHWARE® card and ATM management production environment.

International Bank of Commerce
International Bank of Commerce

Founded in 1966 to meet the needs of small businesses in Laredo, Texas, IBC now serves as the flagship bank of International Bancshares Corporation. Since its opening, IBC Bank has grown from less than $1 million in assets to more than $12.2 billion, making it one of Texas’ largest holding companies. Since 2011 the bank has relied upon CSFi to streamline management of their ATMs and debit card issuing and acquiring environment and is now taking advantage of SWITCHWARE G4 to further lower costs, boost revenues, and improve operational efficiency.

G4 Web-based Applications

Providing the bank with powerful tools for managing their system, the G4 Web-based “at-a glance” view of the entire debit payment network includes intuitive navigation tools and “hover-over” and “drill-down” research capabilities. Customer’s taking advantage of G4 report exponential improvement in ease of use, transaction processing management and general system control including:

  • Real-time ATM Monitoring
  • Real-time full system monitoring of all connections and database status
  • Real-time advanced “drill down” transaction and cardholder research and reporting
  • Automated routine job/task scheduling and management
  • Secure, single point of sign-on for multiple users with customized roles and permissions
  • Advanced card maintenance and transaction research reporting
  • Automated routine job/task scheduling and management
  • Secure, single point of sign-on for multiple users with customized roles and permissions

The ability to accommodate the latest innovations in profit maximizing technology is more important than ever. Contact CSFi to learn more about incorporating the transaction processing power, scalability and functionalities of SWITCHWARE® with G4 Web-based Apps in your unique ATM operating environment.

By : Sales & Marketing /December 22, 2020 /Announcements, G4 Web-based Apps, News /0 Comment Read More

SWITCHWARE 4 TR-31 Key Block Support

Starting in January 2018, organizations that use cryptogram-based encryption methods to protect their symmetric keys began transferring to a key block-based encryption method. This change reflects the update made to PCI PIN guidelines to better protect cryptographic keys from unintended use. Of the various methods available, the TR-31 key block format is the most popular. 

The TR-31 key blocks stored in SWITCHWARE 4.0 (and above) work well with all existing RKL transport methods in place today.

In the near future TR-31/34 support for RKL with SWITCHWARE-driven ATMs is planned to be offered using a single SWITCHWARE interface to Trusted Security Solution’s A98 system. 

Click here for more information on TR-31 Key Block Storage and additional CSFi Encryption Solutions and Updates.

Click here to learn more about PCI Pin Security Requirements

By : Sales & Marketing /November 18, 2020 /Featured News, News /0 Comment Read More

National Bank of Bahrain Deploys Pilot Tokenization Program

Manama, Bahrain: National Bank of Bahrain (NBB) is now live with a tokenization pilot (via the Bahraini-based Benefit switch network) for both debit and credit card applications using their employees. Token life cycle and token transaction authorization is fully functional. NBB will expand their pilot to include cooperating business users before release to their entire customer base. Recently live with SWITCHWARE® for Linux, NBB has been a CSFi customer for over 35 years.

National Bank of Bahrain
National Bank of Bahrain

Tokenization Summary

Tokenization is the process of protecting sensitive data by replacing it with an algorithmically generated number called a token. Often, tokenization is used to prevent credit card fraud. In credit card tokenization, the customer’s primary account number (PAN) is replaced with a series of randomly-generated numbers, which is called the “token.” These tokens can then be passed through the internet or the various wireless networks needed to process the payment without actual bank details being exposed. The actual bank account number is held safe in a secure token vault. Payment experts are seeing more and more organizations moving from encryption to tokenization as a more cost-effective (and secure) way to protect and safeguard sensitive information. One of the most widespread uses of tokenization today is in the payments processing industry. Tokenization allows users to store credit card information in mobile wallets, ecommerce solutions and POS software to allow the card to be recharged without exposing the original card information. Tokenization replaces sensitive cardholder detail with a stand-in token. This helps secure the customer’s bank account details in credit card and ecommerce transactions. Unlike data that is encrypted, tokens are not mathematically reversible with a decryption key and PAN data is never displayed.

To learn more about the potential benefits of tokenization for your enterprise, Register Now and Login to view the CSFi Whitepaper. Search the CSFi website for any topic of professional interest.

By : Sales and Marketing /November 02, 2020 /Announcements, News /0 Comment Read More

Support During COVID-19 Virus Pandemic

Dear Valued Customer,

Considering the ongoing COVID-19 virus pandemic, CSF International (CSFi) wishes to communicate to you that we are conducting our business as usual and you will not experience any degradation in customer support services. All CSFi staff members are being socially responsible and adhering to government-imposed precautions to limit the spread of this virus and to avoid placing undue strain on our country’s health care services.

CSFi employees are currently using a combination of social distancing and also working from home. For business continuity, we have also been using the latest technologies available to conduct our daily business operations. This includes but is not limited to our own Internet-based web support system for customer support tickets and various other commercially available applications like ConnectWise, WhatsApp, GoToMeeting, WebEx and Skype that allow CSFi to communicate amongst staff members and customers.

We encourage you to continue your normal ways of interacting with CSFi. This includes using our web support system for generating trouble tickets, sending emails to our regular email addresses, calling our normal phone numbers and extensions (CSFi is initiating automated forwarding to alternate numbers for key employees) and our 24/7 after hours call center for those with a subscription and access code.

During these challenging times, we are thankful to the hard working people in the health care profession and first responders who are catering to the ill. We wish our customers, their families and the world the best of health.

Throughout history, humanity has faced many challenges. The strength and resiliency of the human spirit has overcome every obstacle to survival. We have always emerged stronger. Difficult times have a way of bringing out the best in people and remind us all of what is most important in life – this time will be no different and we shall overcome!

Be well and kind regards,
CSF International, Inc.

By : Sales & Marketing /September 22, 2020 /Featured News, News /0 Comment Read More

Abu Dhabi Islamic Bank is Live with a New SWITCHWARE® Direct Interface to Visa International

A customer of CSFi since 1998, Abu Dhabi Islamic Bank (ADIB) is live with a new SWITCHWARE® direct interface to Visa International complementing their existing SWITCHWARE direct interface to MasterCard.  ADIB is one of the leading banks in the United Arab Emirates with additional banking operations in Iraq, Qatar and the United Kingdom. 

Value, Service and Accountability

CSFi prides itself on the length and strength of customer relationships and is proud to be associated with ADIB.  ADIB is committed to being a responsible corporate citizen and to managing its business in a way that creates value for customers, shareholders, employees and the communities in which it operates.

For more information about CSFi visit our website www.CSFi.com. Register Now and Login to view hundreds of videos, whitepapers, and other documentation describing the CSFi experience.

By : Sales & Marketing /September 14, 2020 /Announcements, News /0 Comment Read More

CSFi Establishes Direct Testing and Certification Channel with ATM Vendors

CSFi established direct VPN channels with each of the three major ATM manufacturers, Diebold Nixdorf, NCR and Hyosung. This direct approach will streamline the certification and testing process for new ATM hardware components and installed software modules on the ATM. Previously, CSFi had to rely on hardware and software delivered directly to CSFi labs in order to carry out the certification process. With a direct VPN connection, new components can be tested with SWITCHWARE in a fraction of the time. These channels are a reflection of the ongoing strong relationship that CSFi shares with all the ATM manufacturers, and our continued pursuit to provide superior solutions and services to our end-user customers.

By : Sales & Marketing /September 04, 2020 /Announcements, News /0 Comment Read More