Highlighted Feature

Predictive Alerting Feature

MEMA Void pattern Detection Tool

Designed to streamline the management and monitoring of card initiated transactions, MEMA (Modified Exponential Moving Average) is CSFi’s proprietary tool allowing users to set and track threshold values on void code occurrences.

Preinstalled in every version of SWITCHWARE®  powerful MEMA functionalities enhance the cardholder experience by ensuring financial institutions are aware of potential problems before they receive a customer call. Alerts can be sent to designated staff or third party agents at specific times depending on the type and severity of issue detected. Alerts will be escalated until the condition is resolved.

How does it work?

MEMA allows customized configuration of void code tracking and alert parameters. Implementation of MEMA functionality enables real-time tracking, analysis and proactive resolution of individual or grouped decline code occurrences. When specified code occurrences exceed thresholds, alert messages can be sent to designated recipients through the Sentinel™ Alert Notification System.

Users can combine void codes, frequency and authorizer information to pinpoint and rectify problems impacting the revenue stream and customer experience important to every financial institution.

How to Implement MEMA in SWITCHWARE®

As MEMA is preinstalled with SWITCHWARE, there are no additional scripts or procedures required. MEMA rules and alert parameters are configured using SWITCHWARE’s system manager client application.

Functions & Benefits:

  • Proactive system monitoring and void code pattern detection
  • User-defined customizable alert thresholds
  • Real-time pattern detection
  • Staff can be notified of impending problems before customers are affected
  • Proactive measures can be taken to insulate customers from potentially widespread problems
  • Alert notification of recurring void code patterns when using Sentinel™

For more information on how MEMA implementation can benefit your operating environment, Register now and Contact Us at CSFi.com. Once registered, users have access to brochures, videos and additional information describing the features and benefits of SWITCHWARE® and our entire suite of products, services and solutions.

By : Sales and Marketing /February 26, 2020 /Featured News, Highlighted Feature, News, SWITCHWARE /0 Comment Read More

To Block or Not to Block

To Block or Not to Block

How Do You Draw the Line? 

Card-not-present and other potentially fraudulent card based transactions present challenges to every financial institution. To “block or not to block” is the question. FraudBlock™ II provides the answers.

See the Future

In order to avoid cardholder alienation and lost card revenue, the latest version of CSFi’s FraudBlock™ includes a transaction modeling feature enabling institutions to analyze and gauge authorization outcomes based on facts. It is what it sounds like…seeing the future.

Look Before You Leap

As the card liability landscape evolves so must fraud rules and policies. At what cost? FraudBlockanswers this question by running past transaction records against any proposed fraud rule restrictions.

FraudBlock™ Simulator Helps to Alleviate Uncertainty 

The dynamic, flexible and rules-based nature of FraudBlock accommodates current and future business requirements, the FraudBlock™ simulator allows for testing rules prior to implementation.

Leave Nothing to Chance

Contact CSFi to learn more about FraudBlock™ II and taking card fraud head on. Implement fraud policy at will.

To learn more, Register now at CSFi.com and enable full access to our web resources. Once registered, users have full access to brochures, videos and additional information fully describing the features and benefits of SWITCHWARE® G4, FraudBlock™, and our entire suite of products, services and solutions.

By : Sales and Marketing /September 26, 2018 /FraudBlock, Highlighted Feature /0 Comment Read More

Breaking the Bank

Switchware G4 - Foreign Card Withdrawal Limits

While the “jackpotting” escapades of ATM fraudsters garner headlines, the activities of “foreign cardholders” pose a more significant and frequent threat to U.S. ATM operators. Card acquirers reporting the incidence of ATMs being drained of cash by persons using foreign-issued payment cards is on the rise.

Financial institutions around the world have disclosed that when ATM cash supplies are unexpectedly and abruptly emptied it most likely involves payment cards issued from one of the following:

  1. Card issuers located in foreign countries
  2. Foreign (not U.S. based) internet payment services

The Problem

Internationally based banks and payment services accept and provide for fund deposits, withdrawals and wire transfers from a wide variety of sources. Many provide account holders with payment cards that can be used anywhere in the world with few limitations.

The willingness of foreign banks to establish multiple accounts and payment cards to single persons or organizations appeals to directors of card-based theft operations. In addition to the unwittingly sponsorship of global money laundering, financial institutions processing these transactions are at risk of their ATMs being drained of cash by persons using these foreign issued payment cards.

When little or no issuer-based withdrawal limits exist for these payment cards, they can be used repeatedly to make withdrawals at any ATM, especially those where the ATM switch has no limits established for foreign “not on us” cards.

Case in Point

In February of 2013, a global card fraud operation drained ATMs in New York and around the world of over $45,000,000 in a matter of hours. Involving bad actors from many countries, the operation was complex and well planned. It could have been thwarted by pre-existing foreign card restrictions. After compromising the systems of both Indian and US card processing and issuing firms, the criminals eliminated withdrawal limits on foreign pre-paid debit cards. In New York alone, the crew drained $2.4 million from nearly 3,000 ATM machines in 10 hours. Single ATM withdrawals exceeded $10,000.

Forewarned

Pre-existing foreign card withdrawal restrictions would have saved the day.

The CSFi Solution

Even a single occurrence of this type can result in significant financial loss to the victim financial institution. CSFi Foreign Card Withdrawal Rules enable the enforcement of customizable acquirer standards governing foreign “not on us” card usage at the ATM. Simple, easily deployed and absolute. Once deployed you become the master of your exposure to “foreign card” risk, and can take control of acquirer-based fraud at your ATMs.

The CSFi difference

If you are already a customer you already know…CSFi never sleeps. We have been earning the trust of financial institutions around the globe for more than 38 years. CSFi laboratories are always engaged in the in identifying ways to advance the success of our partners. Our customer service has no equal.

Contact CSFi. Find out what you have been missing.

By : Sales and Marketing /June 18, 2018 /Highlighted Feature, News /0 Comment Read More

EZswitch® EMV Support and Readiness

emv_cards

Your EMV needs are covered with EZswitch® 

emvchipSupport of Integrated Circuit Cards (ICC), commonly referred to as smart cards, and the Europay, MasterCard, Visa (EMV) standards that govern their use is continuing its rapid deployment around the world to supplement and eventually replace the magnetic stripe card. EMVCo (www.emvco.com) was formed in 1999 to manage, maintain and enhance the EMV Integrated Circuit Card Specifications for payment systems. EMV standards play an important role in ensuring that cards, terminals and systems successfully interact wherever they are in the world.

  • Issue EMV cards. Mark existing mag-stripe cards for EMV issuance and notify the EFT network or card production vendor using a common class field to designate EMV.
  • Monitor EMV-based transactions. Transactions processed in EZswitch will receive values during processing that indicate whether the transaction was processed using the EMV chip or mag-stripe. These indicators can be searched and reviewed from EZswitch G4 web-based tools or System Monitor client. A chip icon is reflected in the client when processed using the chip.
  • Build fallback and offline PIN rules. Where EZswitch is setup to issue the EMV chip-card, rules are established to specify when the system will permit fallback (allowing the merchant to use the magstripe instead of the chip), or offline PIN (allowing PIN validation to be performed locally between the card and terminal).
  • Issuer processing scripts. The ability to send commands from processing system to the chip card to perform changes to risk parameters, programs, encryption keys, or other variables maintained on the chip card. EZswitch offers a client application where chip-card changes can be pushed to the card.

Elan EFT network

elanEZswitch® provides EMV support for issuance and issuer-processing functionality with the Elan EFT Network. Customers who are updated on the latest version of EZswitch will have all the necessary components to support and monitor EMV processing with their host to switch online connection. The following options are predicted to be made available for EZswitch communicating to Elan EFT network:

  • Batch card maintenance file to specify EMV card for issuance and maintenance
  • Receive and view the EMV tag-data each time the card performs a transaction using the embedded chip (using bit-55)

Shazam EFT network

shazamEZswitch® provides EMV support for issuance and issuer-processing functionality with the Shazam EFT Network. Customers who are updated on the latest version of EZswitch will have all the necessary components to support and monitor EMV processing with their host to switch online connection. The following options are predicted to be made available for EZswitch communicating to Shazam EFT network:

  • Batch 78 card maintenance file to specify EMV card for issuance and maintenance
  • Receive and view the EMV tag-data each time the card performs a transaction using the embedded chip (using bit-55)

STAR EFT Network

fdrstarEZswitch® provides EMV support for issuance and issuer-processing functionality with the First Data STAR EFT Network. Customers who are updated on the latest version of EZswitch will have all the necessary components to support and monitor EMV processing with their host to switch online connection. The following options are being made available for EZswitch communicating to STAR EFT network:

  • Online real-time card maintenance interface to pass EMV card data needed for issuance
  • Pass a “class” field to STAR’s card record to specify EMV for card issuance
  • Receive and view the EMV tag-data each time the card performs a transaction using the embedded chip (using bit-55)

Transfund EFT network

transfund_logoEZswitch® provides EMV support for issuance and issuer-processing functionality with the Transfund EFT Network. Customers who are updated on the latest version of EZswitch will have all the necessary components to support and monitor EMV processing with their host to switch online connection. The following options are predicted to be made available for EZswitch communicating to Transfund EFT network:

  • Batch card maintenance file to specify EMV card for issuance and maintenance
  • Receive and view the EMV tag-data each time the card performs a transaction using the embedded chip (using bit-55)

Worldpay EFT network

EZswitch® provides EMV support for issuance and issuer-processing functionality with the Worldpay EFT Network. Customers who are updated on the latest version of EZswitch will have all the necessary components to support and monitor EMV processing with their host to switch online connection. The following options are predicted to be made available for EZswitch communicating to Worldpay EFT network:

  • Online real-time card maintenance interface to pass EMV card data needed for issuance
  • Receive and view the EMV tag-data each time the card performs a transaction using the embedded chip (using bit-55)
By : Sales & Marketing /September 12, 2014 /Highlighted Feature /0 Comment Read More