Author Archives Sales and Marketing

The Peoples Bank Upgrading to EZswitch G4

Brownstown, IN:  As a locally owned community bank dedicated to serving the needs of its small town community, The Peoples Bank has chosen EZswitch® G4 as the best choice to exceed customer expectations and increase shareholder profitability.

Committed to nurturing financial relationships since 1919, the bank knows it’s customers by name and considers them to be their most valuable asset. For a nearly a decade, they have relied upon CSFi to deliver the best in banking services to their customers and cardholders. The upgrade from EZswitch® 2010 to EZswitch G4 will enhance operational efficiency and cardholder experience by taking advantage of the latest features and enhancements to EZswitch software.

EZswitch G4 allows financial institutions to accommodate virtually any EFT connection or third party interface allowing flexibility in selection of “best-of-breed” applications and interfaces to integrate into their electronic payments operating environment.

G4 Web-based Applications

Providing the bank with powerful front-end tools for managing their new system, the G4 Web-based “at-a glance” view of the entire debit payment network will include powerful and intuitive navigation tools including “hover-over” and “drill-down” research capabilities. Customers who take advantage of G4 report exponential improvement in ease of use, transaction processing management and general system control including:

  • Real-time full system monitoring of all connections and database status
  • Real-time advanced “drill down” transaction and cardholder research and reporting
  • Automated routine job/task scheduling and management
  • Secure, single point of sign-on for multiple users with customized roles and permissions

Additional EZswitch G4 system functionalities include online ATM/debit issuer authorizations, real-time online card maintenance updates, single point of card maintenance entry and an expanding menu of additional new features and options reducing fraud losses and streamlining management of debit card operations:

To learn more, Register now at CSFi.com and enable full access to our web resources. Once registered, users have full access to brochures, videos and additional information fully describing the features and benefits of EZswitch®, G4, Sentinel™, FraudBlock, EMV support, and our entire suite of products, services and solutions.

By : Sales and Marketing /September 27, 2018 /EZswitch, G4 Web-based Apps /0 Comment Read More

The First National Bank of Mount Vernon is Upgrading to EZswitch G4

Mount Vernon, TX:  As locally owned community bank dedicated to serving the needs of its community, the First National Bank of Mount Vernon has chosen EZswitch® G4 as the best choice to support an online authorization channel for ATM and debit issuer transactions connecting the Shazam network and their Fiserv Precision core banking system.

Exceeding customer expectations

Committed to nurturing financial relationships for over 100 years, the bank relies upon CSFi to deliver the best in banking services to their cardholders. The upgrade from EZswitch® 2010 to a virtual implementation of EZswitch® G4 allows them to take advantage of a host of recent software enhancements optimizing operational efficiency and the customer experience.

Flexibility

EZswitch® G4 allows financial institutions to accommodate virtually any EFT connection or third party interface and allows flexibility in selection of “best-of-breed” applications to integrate into their electronic payments operating environment.

G4 Web-based Applications

Providing the banks with powerful front-end tools for managing their new systems, G4 Web-based “at-a glance” view of the entire debit payment network includes powerful and intuitive navigation tools including “hover-over” and “drill-down” research capabilities. Customer’s taking advantage of G4 report exponential improvement in ease of use, transaction processing management and general system control.

Base EZswitch G4 system functionalities include online ATM/debit issuer authorizations, real-time online card maintenance (OLCM) updates, single point of card maintenance entry as well as an expanding menu of additional features and options reducing fraud losses and streamlining management of debit card operations:

  • FraudBlock™ integrated, rules-based, real-time fraud detection and prevention system
  • Sentinel™ II Alert Notification System providing unattended monitoring of ATM’s, core system interface EFT connections and more
  • On-demand G4 Network Denial Rules
  • Cardholder Alerts (via email and SMS text)
  • Support for multiple ATM/ EFT / core banking systems and third party network connections
  • ATM inactivity status updates
  • Advanced “drill down” transaction and cardholder research and reporting
  • Automated job/task schedule management
  • System health check monitoring including all connections and database status
  • Stand-in authorization using a positive balance file (in addition to using card limits), when the host authorizing system is unavailable
  • Reconciliation subsystem
  • Audits and logs of all user activity and more…

The G4 web-based apps intuitive navigational tools will enable every user to easily employ the new system’s full capabilities, including: at-a-glance real time system wide monitoring and advanced card maintenance and transaction research and reporting.

To learn more, Register now at CSFi.com and enable full access to our web resources. Once registered, users have full access to brochures, videos and additional information fully describing the features and benefits of EZswitch®, G4, Sentinel™, FraudBlock, EMV support, virtualization and our entire suite of products, services and solutions.

By : Sales and Marketing /September 26, 2018 /EZswitch /0 Comment Read More

American First National Bank Upgrading to EZswitch G4

Houston, TX: With nearly $1.6 billion in assets and 17 interstate branches, American First National Bank seeks to become the leading Asian-American owned financial institution within the United States. In an effort to accomplish that goal, the bank is upgrading from EZswitch® 2012 to EZswitch® G4 as the new online interface connecting their Fiserv Precision core system to the Elan EFT network.

Since 2012 the bank has relied upon CSFi to enhance the cardholder experience. The bank will soon be taking advantage of the latest EZswitch features and enhancements including G4 Web-based apps and the employment of new security handling procedures within the request messages sent from SWITCHWARE® to the Precision host system. These new security procedures ensure that transaction messages have not been tampered with and are authenticated with the requesting system. The new online interface introduces a host of new features proven to lower costs, boost revenues, and improve operational efficiency.

As a commercial bank moving forward to meet every banking need, American First National Bank chose a virtual implementation of EZswitch G4 as the best choice to exceed customer expectations and increase shareholder profitability.

The immediate and recognizable benefits to both the bank and its customers will include an improved cardholder experience with integrated support for full EMV functionality, improved data and transaction security, and many additional features and options including:

  • FraudBlock integrated, rules-based, real-time fraud detection and prevention system
  • SentinelII Alert Notification System providing unattended monitoring of ATM’s, core system interface, EFT connections and more
  • On-demand ATM/EFT Network Denial Rules
  • Support for Cardholder Alerts via email and SMS-text
  • Support for multiple ATM/ EFT / core banking systems and third party network connections
  • ATM inactivity status updates
  • Stand-in authorization using a positive balance file (PBF) and/or card limits when the host authorizing system is unavailable
  • Secure, single point of card maintenance entry
  • Advanced “drill down” capability for transaction and cardholder research and reporting
  • Automated job/task schedule management
  • Single sign-on support for multiple users
  • System health check monitoring including all connections and database status
  • Reconciliation subsystem and more…
G4 Web-based Applications

Providing an “at-a-glance” view of the entire debit payment network, the powerful G4 front-end’s intuitive navigational tools will enable every user to easily utilize the new system’s full capabilities, including: real-time system wide monitoring, automated job/task scheduling, and advanced card maintenance and transaction research and reporting.

Globally proven to lower costs, boost revenues, and improve operational efficiency, the upgrade to EZswitch® G4 ensures that the bank and its cardholders are relying on the most secure and scalable end-to-end debit card management solution available.

To learn more, Register now at CSFi.com and enable full access to our web resources. Once registered, users have full access to brochures, videos and additional information fully describing the features and benefits of EZswitch®, G4, Sentinel, FraudBlock, EMV support, Virtualization and our entire suite of products, services and solutions.

By : Sales and Marketing /September 26, 2018 /EZswitch, G4 Web-based Apps, SWITCHWARE /0 Comment Read More

New Sentinel™ II Alert Notification System

The latest version of CSFi’s Sentinel™ Alert Notification System integrates with SWITCHWARE® and EZswitch® to provide increased layers of redundancy and alerting in the unattended monitoring of your ATMs, core system interface, EFT network connection(s) and more. Sentinel™ services can now be installed on multiple Windows platforms sending alerts to multiple email SMTP servers. If any component is disrupted the surviving Sentinel programs will create alerts that the user receives.

As always, alerts can be sent by email, cell phone or alphanumeric pager to pre-defined staff or third party service agents at pre-defined times depending on the nature and type of problem detected. The alerts are escalated until the alert condition is resolved.

New in Sentinel II

The new Sentinel II can be installed as a background service that runs, not just a Windows PC, but also a Windows Server (2012R2 or 2016) and be installed on multiple servers to ensure a fully redundant alert system.

  • Allows for multiple installs and points of redundancy (to avoid any one fail point)
  • Runs as a background .NET service on Windows (desktop or server)
  • Can monitor multiple copies of SWITCHWARE® (Production, DR, and other systems used by SWITCHWARE®).
  • Can send emails and texts out on multiple channels (local SMTP, Gmail, Yahoo, Office 365, etc.)

Click here to learn more about the latest edition of Sentinel

By : Sales and Marketing /September 26, 2018 /Sentinel /0 Comment Read More

NBB ATMs Offering Multiple Currency Options

Manama, Bahrain: In keeping with a long history of exceeding customer expectations, The National Bank of Bahrain (NBB) has recently implemented SWITCHWARE® supported multi-currency dispensing from their bank ATMs.

Established in 1957 as Bahrain’s first locally owned Bank, NBB remains dedicated to serving the needs of their customers.  It has relied upon CSFi for over 30 years to achieve that end. Now 25 branches strong, with over 60 ATMs, the bank continues to diversify and develop capabilities to capture business opportunities in the Gulf region. Playing a key role in the local economy, NBB’s history is Bahrain’s history.

NBB debit card holders have long been able to make merchant purchases and withdraw cash from the ATM. Now they can withdraw cash in multiple currencies with multiple language support.

Financial institutions around the world rely on CSFi to test the boundaries of what’s possible at the ATM.

Investigate Your Opportunities

Contact CSFi…Find out how the combination of SWITCHWARE® G4, Multi-Language and Multi-Currency support can enhance your bottom line.

Contact CSFi. Find out what you have been missing.

By : Sales and Marketing /September 26, 2018 /SWITCHWARE /0 Comment Read More

New Support for Diebold/Nixdorf ATMs with NCR NDC Emulation Software

CSF International LogoPROBLEM: The ATM is Constantly Evolving

While capable of providing  a cost effective 24/7 extension of most frequently used banking services, many operators of “mixed fleet” ATMs are held back from recognizing the full benefits of their investment by legacy ATM and switch driving technology. The costs of maintenance, monitoring, and introduction of compliance or customer demanded upgrades across a multi-vendor network seem prohibitive.

Every Financial Service Provider is Under Pressure to Perform
The stakes have never been higher…technological and compliance challenges are complex. Wringing the most from every asset is paramount. NCR NDC Emulation software provides an opportunity for mixed fleet operators to avoid “vendor lock in,” and optimize ATM profitability by streamlining ATM upgrading and maintenance.

SOLUTION:

CSFi and SWITCHWARE® G4 have engaged with financial institutions around the globe to implement cost effective solutions for mixed ATM fleet management. The ability to cost effectively deploy and manage advanced ATM functionalities across mixed fleets is a game changing reality.

Contact CSFi for the facts about optimizing your mixed fleet ATM investment and an analysis of how CSFi and SWITCHWARE® G4 can optimize management of your ATM operating environment.

By : Sales and Marketing /September 26, 2018 /SWITCHWARE /0 Comment Read More

SWITCHWARE G4 Certifies Diebold/Nixdorf In Lobby Teller Terminal

Diebold Nixdorf LogoHaving previously received Diebold Nixdorf Vista certification, CSFi’s SWITCHWARE® G4 is now certified to support the Diebold Nixdorf In Lobby Teller (ILT). The ILT, like other interactive ATMs, combines the benefits of face-to-face personal service with traditional ATM capabilities. Whether free standing in the teller line, or deployed at a remote location, Interactive Teller Machines (ITM’s) combine the efficiency of the self-service terminal with live teller assistance and intelligence from the bank’s core system.

Opportunity

The global demand for cash and efficiently delivered financial services is on the rise. Built on modular platforms, Teller assisted ATMs combine the benefits of personal service and lower processing cost with the latest in branch transforming ATM technology including enhanced Deposit Automation and Cash Recycling features.

Leveraging the capabilities of the ATM

The ITM’s ability to accommodate customized customer access to the latest innovations in profit maximizing technology is more important than ever.

For nearly 40 years, financial institutions around the world have relied upon CSFi to support the latest innovations in ATM technology.

Click here to learn more about how CSFi Solutions including SWITCHWARE® G4 and Interactive Teller Machines can maximize operating efficiencies and branch profitability in your unique operating environment.

By : Sales and Marketing /September 26, 2018 /SWITCHWARE /0 Comment Read More

To Block or Not to Block

To Block or Not to Block

How Do You Draw the Line? 

Card-not-present and other potentially fraudulent card based transactions present challenges to every financial institution. To “block or not to block” is the question. FraudBlock™ II provides the answers.

See the Future

In order to avoid cardholder alienation and lost card revenue, the latest version of CSFi’s FraudBlock™ includes a transaction modeling feature enabling institutions to analyze and gauge authorization outcomes based on facts. It is what it sounds like…seeing the future.

Look Before You Leap

As the card liability landscape evolves so must fraud rules and policies. At what cost? FraudBlockanswers this question by running past transaction records against any proposed fraud rule restrictions.

FraudBlock™ Simulator Helps to Alleviate Uncertainty 

The dynamic, flexible and rules-based nature of FraudBlock accommodates current and future business requirements, the FraudBlock™ simulator allows for testing rules prior to implementation.

Leave Nothing to Chance

Contact CSFi to learn more about FraudBlock™ II and taking card fraud head on. Implement fraud policy at will.

To learn more, Register now at CSFi.com and enable full access to our web resources. Once registered, users have full access to brochures, videos and additional information fully describing the features and benefits of SWITCHWARE® G4, FraudBlock™, and our entire suite of products, services and solutions.

By : Sales and Marketing /September 26, 2018 /FraudBlock, Highlighted Feature /0 Comment Read More

FBI Alert: Global “Unlimited” ATM Cash-Out Scheme Exposed

FBI Alert Image

According to a confidential alert obtained by security researcher Brian Krebs, “The Federal Bureau of Investigation is warning banks that cybercriminals are preparing to carry out a highly choreographed, global fraud scheme known as an “ATM cash-out,” in which crooks hack a bank or payment card processor and use cloned cards at cash machines around the world to fraudulently withdraw millions of dollars in just a few hours.”

As reported in his August 18 blog the alert states “The FBI has obtained unspecified reporting indicating cyber criminals are planning to conduct a global Automated Teller Machine (ATM) cash-out scheme in the coming days, likely associated with an unknown card issuer breach and commonly referred to as an ‘unlimited operation’,” The FBI stated that unlimited operations compromise a financial institution or payment card processor with malware to access bank customer card information and exploit network access, enabling large scale theft of funds from ATMs.

According to a Finextra announcement of August 19th the alert also warns that “Historic compromises have included small-to-medium size financial institutions, likely due to less robust implementation of cyber security controls, budgets, or third-party vendor vulnerabilities” stating that it “expects the ubiquity of this activity to continue or possibly increase in the near future” and offers a host of tips to combat the crooks.

Last month, KrebsOnSecurity broke a story about an apparent unlimited operation used to extract a total of $2.4 million from accounts at the National Bank of Blacksburg in two separate ATM cash-outs between May 2016 and January 2017. Hackers used phishing emails to break into the Virginia bank in two separate cyber intrusions over an eight-month period, making off with more than $2.4 million total. Now the financial institution is suing its insurance provider for refusing to fully cover the losses.

Learn more about protecting your institution from “Cash-out” catastrophe.

Click “Breaking the Bank” and Contact CSFi to learn more about, FraudBlock™, FraudBlock™ Standalone (SA), Foreign Card Limits, and other solutions limiting or restricting cardholder cash withdrawal transactions at your bank’s ATMs.

By : Sales and Marketing /August 22, 2018 /Featured News, FraudBlock, News /0 Comment Read More