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Boubyan Bank is Live with G4 Web Applications

Boubyan Bank logo

In order to streamline operations and simplify monitoring and management of today’s and tomorrow’s payments technologies, Boubyan Bank is live with G4 Web-based applications as the new front end interface for their existing SWITCHWARE® payment authorization and transaction switching system.

Since its inception in 2004, Boubyan Bank has been recognized for its customer service excellence, rapid growth and cutting-edge digital banking facilities. Since 2011 the bank has relied upon CSFi to streamline management of their ATMs and debit card issuing and acquiring environment and is now taking advantage of G4 Web-based apps to further lower costs, boost revenues, and improve operational efficiency.

G4 Web-based Applications

Providing the bank with powerful tools for managing their system, the G4 Web-based “at-a glance” view of the entire debit payment network includes intuitive navigation tools and “hover-over” and “drill-down” research capabilities. Customers taking advantage of G4 report exponential improvement in ease of use, transaction processing management and general system control including:

  • Real-time ATM Monitoring
  • Real-time full system monitoring of all connections and database status
  • Real-time advanced “drill down” transaction and cardholder research and reporting
  • Automated routine job/task scheduling and management
  • Secure, single point of sign-on for multiple users with customized roles and permissions
  • Advanced card maintenance and transaction research reporting
  • Automated routine job/task scheduling and management
  • Secure, single point of sign-on for multiple users with customized roles and permissions

The ability to accommodate the latest innovations in profit maximizing technology is more important than ever. Contact CSFi to learn more about incorporating the transaction processing power, scalability and functionalities of SWITCHWARE® with G4 Web-based Apps in your unique ATM operating environment.

By : Sales and Marketing /November 04, 2019 /Announcements, News /0 Comment Read More

Know Your Options: Customized Note Dispensing at the ATM

Bank Customer expectations have never been higher. Around the world, more cash is in circulation than ever before and remains a primary method of payment in most countries.

Ever Visit the ATM and Been Frustrated it Dispenses Nothing but Twenties?

Convenient access to cash in customer preferred denominations is made possible by multi-denomination dispensing ATMs…some even dispense coins. Whether you need a small or large sum of money, customized note dispensing at the ATM can make your day.

US Dollars

SWITCHWARE® Support for Customized Note Dispensing

CSFi’s SWITCHWARE has long supported multi-denomination ATM’s. For banks looking to enhance the cardholder experience while shortening teller lines, it can make a lot of sense.

What Are the Options?

The options can include, at the host banks discretion, dispensation of any mix of available denominations. Available dispensation options (depending on the ATM) can include:

  • Fewest number of available notes as a default
  • Inclusion of at least one small denomination note
  • Host determined fixed denomination break downs for various withdrawal amounts
  • Equal number of notes dispensed from each canister
  • Customer selection from available notes prior to dispensing.

If a requested mix of denominations is not available, the ATM will default back to a fixed note definition provided by the host.

Contact us for more detailed information on how SWITCHWARE® customized note dispensing can enhance the cardholder experience by delivering more personalized service at your ATMs.

By : Sales and Marketing /October 31, 2019 /Featured News, News /0 Comment Read More

Border State Bank is Live with EZswitch G4 and Star EFT

Greenbush, MN: Dedicated to employing the most advanced technology available to provide the best customer experience possible, Border State Bank has upgraded from EZswitch® 2012 to EZswitch® G4. The new online interface connecting the bank’s Fiserv Precision core banking system to the Star EFT network enables implementation of a host of new EZswitch features proven to lower costs, boost revenues, and improve operational efficiency.

Established in 1935, the bank has remained dedicated to meeting the evolving banking needs of Minnesota residents and businesses for nearly 85 years. Now, with 9 branches and total assets exceeding $600 million, the bank continues a long tradition of exceeding customer expectations.

The virtualized VMware upgrade to EZswitch G4 improves operational efficiency and the cardholder experience by taking advantage of the latest features and enhancements to EZswitch software; including the latest version of Sentinel™ II supporting a new Windows service environment and greater system redundancy for high availability.

The G4 platform provides a highly customizable solution for institutions aiming to minimize costs, expand revenue sources, and maximize data and transactional security. The systems features and options for reducing fraud losses and streamlining management of debit card operations include:

  • FraudBlock integrated, rules-based, real-time fraud detection and prevention system
  • Sentinel™ II Alert Notification System providing unattended monitoring of ATM’s, core system interface, EFT network connection(s) through email and SMS-text notification
  • G4 Web-based Apps real-time transaction and cardholder research and reporting, full system monitoring and automated job/task schedule managing
  • Support for Cardholder Alerts via email and SMS-text
  • On-demand ATM/EFT Network Denial Rules for immediate protection against a wide range of fraud sources
  • Stand-in authorization using a positive balance file (PBF) and/or card limits (the system will authorize using a PBF or card limits when the host authorizing system is unavailable)
  • Secure, single point of card maintenance entry
  • Advanced “drill down” capability for transaction and cardholder research and reporting
  • Reconciliation subsystem
  • System health check monitoring including all connections and database status
  • Automated job/task schedule management
  • Integrated support for full EMV functionality
  • Audits and logs of all user activity and much more…

G4 Web-based Applications

The EZswitch® G4 upgrade ensures that the bank and its cardholders rely on the most secure and scalable end-to-end debit card management solution available. Providing a real-time graphical “at-a-glance” view of the entire debit payment network, the powerful G4 front-end’s intuitive navigational tools enable every user to easily utilize the new system’s full capabilities, including: real-time system wide monitoring, automated job/task scheduling, and advanced card maintenance and transaction research and reporting.

See for Yourself

Contact Us to view G4 in action. See why customers taking advantage of G4 report exponential improvement in ease of use, transaction processing management and general system control.

Learn more, Register now at CSFi.com and enable access to our web resources. Registered, users can view brochures, videos and additional information describing the features and benefits of EZswitch®, G4, Sentinel, FraudBlock, EMV support, Virtualization and our entire suite of products, services and solutions.

By : Sales and Marketing /October 25, 2019 /Announcements, News /0 Comment Read More

GBTI is Live with G4 Web-based Applications

Georgetown, Guyana: Guyana Bank for Trade and Industry Ltd. (GBTI) has a rich and successful history of over 170 years that began with the establishment of the first commercial bank in British Guiana. In keeping with their mission to provide efficient and quality services to both depositors and entrepreneurs through the harnessing of state-of-the-art technology, GBTI has installed and implemented G4 Web-based Applications as the new front end interface for their existing SWITCHWARE® production environment.

GBTI logo

With 12 branch locations and over $107 billion dollars in assets, GBTI is Guyana’s number one banker. They provide a full range of modern commercial banking services including Direct and Mobile Banking, a countrywide network of ATMs and more than 235 Point of Sale merchant locations. GBTI has been relying upon CSFi and SWITCHWARE to optimize performance of their ATM network and transaction processing environment for nearly 35 years.

G4 Web-based applications

Providing a graphical “at-a-glance” view of the entire debit payment network, the powerful G4 front-end’s intuitive navigation tools will enable every user to easily utilize their system’s full capabilities, including:

  • Real-time ATM Monitoring
  • Real-time full system monitoring of all connections and database status
  • Real-time advanced “drill down” transaction and cardholder research and reporting
  • Automated routine job/task scheduling and management
  • Secure, single point of sign-on for multiple users with customized roles and permissions
  • Advanced card maintenance and transaction research reporting
  • Automated routine job/task scheduling and management
  • Secure, single point of sign-on for multiple users with customized roles and permissions

Globally proven to lower costs, boost revenues, and improve operational efficiency, the upgrade to the G4 web-based applications ensures that the bank and its cardholders are relying on the most secure and scalable ATM driving and debit card management solution available. To learn more, Register now at CSFi.com and enable access to our web resources. Once registered, users have access to brochures, videos and additional information describing the features and benefits of SWITCHWARE®, G4 Web-Based Apps, and our entire suite of products, services and solutions.

By : Sales and Marketing /October 16, 2019 /Announcements, News /0 Comment Read More

NBB Live with Containerized P2P Solution

Color blocks coming out of a box with application and network icons

Build once…Run anywhere Containerized software solutions from CSFi facilitate speedy, efficient and secure customer implementation of game changing functionalities.

SADAD VIVA Cash Withdrawal Service

The VIVA Cash payment process is fast, safe and smart…when you send money with your debit card VIVA Cash doesn’t store your card details. The National Bank of Bahrain (NBB) is now live with SADAD Viva Cash Withdrawal service at their SWITCHWARE® driven ATMs. Delivered by a “containerized” software solution, the newly implemented service allows person to person (P2P) cardless cash withdrawals from any NBB ATM. Any SADAD user can now select a “Cash Withdrawal Service” option from their mobile app to designate a cash amount to be dispersed to any SADAD funds recipient.

Containerization is Efficient

As bank operations grow, so do the demands on payments processing systems. Swift implementation of the CSFi developed middleware interface to SADAD was made possible by containerized delivery of the software solution.

The challenges presented when introducing new features, upgrading, or scaling functionality can seem insurmountable at a reasonable price. Containerization addresses these challenges. Maximizing the use of existing resources, businesses can grow more efficiently. Containerization is a complementary approach to virtualization designed to solve application management issues.

Click here to contact CSFi. Learn more about how SWITCHWARE® supported Cardless P2P Withdrawals and containerized delivery of software solutions can positively impact your bottom line.

By : Sales and Marketing /October 11, 2019 /Featured News, News /0 Comment Read More

Instant Card Issuance

Whether issuing a new card or replacing a lost or stolen card, instant card issuance (ICI) represents a differentiating and customer friendly innovation. With ICI, both new and existing customers can walk into a branch and within minutes walk out with a new, fully activated payment card.

Easily integrated with SWITCHWARE® customers’ current card issuing capabilities, CSFi’s instant card issue functionality makes it easy to add instant card issuance to any “customer-first” menu of convenient card services and features.

Instant Card Issue Benefits

  • Enhanced Cardholder Experience- New cards are issued and activated immediately
  • Enhanced Security- Instant issuance eliminates the risk of cards being lost or stolen in the mail
  • Lowered Costs- Eliminates the cost of temporary card issuance and other shipping and handling expenses
  • Increased Revenues- Instant card activation facilitates immediate generation of interchange revenues
  • Customer Loyalty and Retention- Instant card issue acknowledges customers’ “right now” sensibilities

Instant card Issuance helps to build, enhance and sustain satisfying customer relationships.

Learn more about Instant Card Issuance and additional SWITCHWARE® card issuance functionalities at CSFi.com. Register now to enable access to our web resources including brochures, videos and additional information describing the features and benefits of our entire suite of products, services and solutions.

By : Sales and Marketing /October 08, 2019 /Featured News, News /0 Comment Read More

Where Do You Draw the Line?

Card-not-present and other potentially fraudulent card based transactions present challenges to every financial institution. As the card fraud and liability landscape evolves so must fraud rules and policies…but at what cost? To “block or not to block” is the question…CSFi’s FraudBlock™ Simulator helps to provide the answer.

FraudBlock™ Simulator Alleviates Uncertainty 

In order to avoid cardholder alienation and lost card revenue, the latest version of FraudBlock™ includes a transaction modeling feature enabling institutions to test and analyze authorization rule impact prior to rule implementation. It is what it sounds like…seeing the future.

By instantly running any proposed fraud rule restrictions against past transaction records, institutions can now “look before they leap” into any new rules-based fraud prevention strategy.

Take Card Fraud Head On

Contact CSFi to learn more about how the globally proven combination of FraudBlock™, SWITCHWARE® and rule simulation can assist in the confident implementation of your fraud policy.

Register now at CSFi.com to view videos of FraudBlock in action and access an array of brochures, videos and additional documentation describing the features and benefits of our entire suite of products, services and solutions.

By : Sales and Marketing /October 02, 2019 /Featured News, News /0 Comment Read More

Brains Over Brawn

Recently a CSFi issuing bank customer turned to CSFi after facing a series of “brute force” BIN attacks.

Working in concert with the CSFi support team and utilizing FraudBlock™ real-time fraud protection capabilities the issue was rapidly resolved.  The bank staff now rests easier knowing that future incidents of this nature can be quickly identified and the fraudsters stopped dead in their tracks.

Click here… to learn more about CSFi’s FraudBlock™ real-time, rules base fraud protection system. Register now to view a video demonstration of FraudBlock in action.

By : Sales and Marketing /August 28, 2019 /Featured News, News /0 Comment Read More

Citizens Bank Now Live with EZswitch G4 and the Shazam EFT Network

Citizens Bank logo

Kilgore, TX: Citizens Bank is now live with EZswitch® G4 as the new online interface connecting their Fiserv Precision core system to the Shazam EFT network.

First chartered in 1949, and a CSFi customer since 2003, Citizens Bank’s hometown approach to banking has long been focused on devotion to community and personalized service. With 5 full service Banking Center locations, the bank’s customers have access to a full array of financial services and products.

Globally proven to lower costs, boost revenues, and improve operational efficiency, the upgrade from CSFi’s EZswitch® 2010 Plus to EZswitch® G4 ensures that the bank and its cardholders are relying on the most secure and scalable end-to-end debit card management solution available. The installation also included implementation of CSFi’s Sentinel II Alert Notification System, and integrated support of EMV functionality.

G4 Web-based Applications

Providing the bank with powerful front-end tools for managing their new system, the G4 Web-based “at-a glance” view of the entire debit payment network includes powerful and intuitive navigation tools including “hover-over” and “drill-down” research capabilities. Customers taking advantage of G4 report exponential improvement in ease of use, transaction processing management and general system control including:

  • Real-time full system monitoring of all connections and database status
  • Real-time advanced “drill down” transaction and cardholder research and reporting
  • Automated routine job/task scheduling and management
  • Secure, single point of sign-on for multiple users with customized roles and permissions

Additional EZswitch G4 system functionalities include online ATM/debit issuer authorizations, real-time online card maintenance (OLCM) updates, and single point of card maintenance entry as well as an expanding menu of additional new features and options reducing fraud losses and streamlining management of debit card operations:

  • FraudBlock integrated, rules-based, real-time fraud detection and prevention system
  • Sentinel™  II Alert Notification System providing unattended monitoring of ATM’s, core system interface EFT connections and more
  • Support for Cardholder Alerts via email and SMS-text
  • On-demand G4 Network Denial Rules
  • Support for multiple ATM/EFT/core banking systems and third party network connections
  • ATM inactivity status updates
  • System health check monitoring including all connections and database status
  • Stand-in authorization using a positive balance file (in addition to using card limits), when the host authorizing system is unavailable
  • Reconciliation subsystem
  • Audits and logs of all user activity and more…

To learn more, Register now at CSFi.com and enable access to our web resources. Once registered, users have access to brochures, videos and additional information describing the features and benefits of EZswitch®, G4, Sentinel™, FraudBlock, EMV support, and our entire suite of products, services and solutions.

By : Sales and Marketing /August 14, 2019 /Announcements, EZswitch, News /0 Comment Read More