Whitely City, KY: Dedicated to employing the most advanced technology available to provide the best customer experience possible, United Cumberland Bank (UCB) is upgrading from EZswitch® 2010 Plus to EZswitch® G4 with Real-Time Card Maintenance (RTCM).
United Cumberland Bank is the result of the 2014 merger between Bank of McCreary County and First Trust and Savings Bank. Combined, the banks have served the Cumberland region for almost 200 years and share a common legacy of commitment to meeting the evolving banking needs of their community. With total assets in excess of $283 million, the merger has allowed UCB to pool resources, streamline operations, and better position itself to exceed the expectations of their customers.
In keeping with that commitment, the upgrade to EZswitch G4 will enable the bank to enhance both operational efficiency and cardholder experience by taking advantage of the latest features and enhancements to EZswitch software. Features implemented in the upgrade include; G4 web-based apps advanced card maintenance, transaction research and reporting and real-time system wide monitoring tools, and Sentinel™ alert notification system for unattended monitoring of ATM’s, core system interface, EFT and other connections.
Additionally, the new VMware ESXi installation will include integrated support for future activation of full EMV functionality and utilize CSFi’s First Data Star RTCM interface. In the past, the bank has relied upon sending batch files at the end of the day to update the card record kept on the EFT network. Now, implementing the CSFi RTCM module, any changes to a card record performed from the bank’s core system (Fiserv Precision) will instantly flow to CSFi’s EZswitch software and on to the First Data Star EFT network.
RTCM enables instant access to debit card information and activity and the leveraging of trends in card usage essential to maintaining peak operational efficiency of debit card programs including:
- Current account activity and balances
- Account transfers
- Debit card activations
- Changes in personal cardholder preferences
- Interchange fee generation
- Suspicious or fraudulent activity
The new G4 front end, providing an at-a-glance view of the switch network and intuitive navigation and research tools, will allow authorized users easy access to the powerful system’s full capabilities such as:
- Real-time transaction and cardholder research and reporting with “drill down” capability
- Real-time full system monitoring of all connections and database status
- Simplified automation of routine job/task scheduling and management
- Secure, single point of sign-on for multiple users with customizable roles and permissions and more
In addition to driving increased card based revenues, the upgrade will greatly enhance the cardholder experience with real-time balance updates, speedy resolution of transactional disputes, stand-in processing, and support for many additional options and features including CSFi’s FraudBlock™ real-time, rules based fraud detection and prevention solution.
To learn more, Register now at CSFi.com and enable full access to our web resources. Once registered, users have full access to brochures, videos and additional information fully describing the features and benefits of EZswitch®, G4, Sentinel™, FraudBlock™, EMV support, and our entire suite of products, services and solutions.