Sarasota, FL: CSFi is proud to announce that it officially certified SWITCHWARE® G4 to support the latest ATM offering from NCR, the new Aptra™ Interactive Teller Machine (ITM). Designed to provide remote teller-assisted services, the Interactive Teller enables migration of routine, expensive transactions from the teller counter to the ATM channel, combining the benefits of personal service and lower processing costs.
These machines provide a new channel for banks to interact with their customers. Now bank customers will have a choice to either insert their ATM/debit card in a traditional ATM fashion or interact with a live bank teller. If the customer chooses the bank teller, they will immediately have a representative from the bank appear on the screen who can handle their account requests. The remote teller will be able to accept deposits, dispense withdrawals, perform transfers, update account information, and perform other traditional teller services, all remotely from the ITM.
The migration of teller assisted transactions to the ATM lowers costs and maximizes workforce productivity by the deployment of live tellers instantly across multiple sites from a central location matching customer demand for when and where live teller service is needed.
If the teller dispenses funds from the ITM, SWITCHWARE® G4 records the transaction in real-time in order to maintain current balances and cash positions for the ITM. CSFi is the first to provide an ATM switch solution supporting the identification of teller-assisted cash dispensing transactions with a unique reference ID reflecting which teller authorized the withdrawal. This is the first ATM management solution to fully support these real-time teller dispense messages.