Laredo, TX: International Bank of Commerce (IBC), the flagship bank of International Bancshares Corporation has selected FraudBlock™ fraud detection and prevention system from CSFi to inspect transactions for nearly 500K debit cards issued by IBC.
IBC has long relied upon CSFi’s comprehensive SWITCHWARE® solution for in-house ATM driving and card management, including EMV debit card issuing and electronic payment and transaction switching support for their fleet of Diebold and NCR terminals.
The FraudBlock™ fraud detection and prevention solution will be used to inspect electronic payment transactions passing through SWITCHWARE and the Visa DPS EFT network. FraudBlock’s advanced fraud prevention capabilities and intuitive user interface will enable the easy analysis of historical and real-time data necessary to identify suspicious activity and invoke pro-active rule modifications critical to addressing emerging threats.
Designed to integrate seamlessly with the bank’s existing SWITCHWARE environment, FraudBlock will provide IBC with real-time fraud monitoring and research, and the capability to stop fraud before it happens. The highly parameterized rules-based nature of the system will allow extreme flexibility in the tailoring of functionalities to meet both current and future business requirements of the bank and its customers.
CSFi’s Sentinel™ Alert Notification System will serve to provide real-time, unattended monitoring of the bank’s fleet of ATMs, core system interface, EFT network connection(s), and much more. Alerts can be sent by email, cell phone or alphanumeric pager to pre-defined staff or third party service agents at pre-defined times depending on the nature and type of problem detected. The alerts will be escalated until the problem is resolved. Sentinel’s automated monitoring capabilities result in reduced ATM network downtime, increased authorization interface up time, and improved customer service.
The coupling of SWITCHWARE with FraudBlock and Sentinel combines the most innovative ATM driving, transaction management and customer monitoring available, with a built-in case management system, customization alert management and configurable workflows.
As a result of IBC’s aggressive and innovative attitude since its founding in 1966, IBC has grown from less than $1 million in assets to more than $11.9 billion, making it one of Texas’ largest holding companies. IBC now serves 90 communities throughout Texas and Oklahoma with 212 branches and 325 ATMs providing full service banking seven days a week.
Identified by Forbes magazine in 2014 as one of “America’s 100 Most Trustworthy Financial Companies,” the bank’s “We Do More” philosophy reflects its dedication to the growth and success of its customers and communities. It means IBC goes above and beyond to anticipate and respond to its customers’ needs.
To learn more, Register now at CSFi.com and enable full access to our web resources. Once registered, users have full access to brochures, videos and additional information fully describing the features and benefits of SWITCHWARE®, FraudBlock™, Sentinel™ and our entire suite of products, services and solutions.