Burkburnett, TX: First Bank, a locally-owned community bank founded in 1907, was the first financial institution to open its doors in Wichita County. Since its humble beginning in 1907, their assets have grown from $25,000 to over $320 million. A lot has changed since 1907 and First Bank has always changed with the times as needed.
With the upgrade from CSFi’s EZswitch® 2010 to EZswitch® G4 with Real-time Card Management (RTCM), the bank enhances its debit cardholders’ experience and operational efficiencies by deploying the most secure, efficient and scalable end-to-end debit card management solution available.
The new system, with integrated EMV support capability, will provide immediate and recognizable benefits to both the bank and its customers. Along with enhanced fraud protection and stand-in processing, the upgrade offers support for many additional options and features including FraudBlock™ integrated, rules-based, real-time fraud detection and prevention system.
With the installation of EZswitch G4 as the interface to their Fiserv Precision core banking system and First Data Star EFT network, First Bank will also employ the system’s support for the First Data Star RTCM interface. The bank will also utilize CSFi’s Sentinel™ alert notification system to provide unattended monitoring of ATMs, core system interface, as well as EFT and other network connections.
Implementing CSFi’s proprietary RTCM solution, any changes to a card record performed from the bank’s core system instantly flows to EZswitch G4 and on to the First Data STAR EFT network. In the past, the bank relied upon sending batch files at the end of the day to update the card record kept on the EFT network.
The real-time tools incorporated into EZswitch G4 enable the instant identification and leveraging of current trends in card usage and system status that are key to maintaining peak operational efficiency and realization of the full revenue potential of their debit card programs. Additionally, installation on a VMware ESXi platform will result in increased reliability and disaster recovery capability, while reducing necessary hardware investment.
The advanced features of EZswitch G4 with RTCM that will reap immediate rewards for both the bank and its cardholders include:
Instant access to debit card activity and information:
- Current activity and balances
- Account transfers
- Interchange fee generation
- Debit card activations
- Effectiveness of rewards and loyalty programs
- Changes in personal cardholder preferences
- Faster resolution of transactional disputes
- Suspicious or fraudulent activity
G4 Web-based Apps:
G4’s at-a-glance view of the switch network and enhanced intuitive navigation tools allow any user easy access to the application’s full capabilities including:
- Real-time transaction and cardholder research and reporting with “drill down” capability
- Real-time full system monitoring of all connections and database status
- Simplified automation of routine job/task scheduling and management
- Secure, single point of sign-on for multiple users with customizable roles and permissions
- Audits and logs of all user activity and more
To learn more, Register now at CSFi.com and enable full access to our web resources. Once registered, users have full access to brochures, videos and additional information fully describing the features and benefits of EZswitch®, G4, Sentinel™, FraudBlock™, EMV support and our entire suite of products, services and solutions.