Breaux Bridge, LA: Farmers-Merchants Bank & Trust (FMBT) Company is live with an upgrade from EZswitch 2010 to EZswitch® G4 with Real-Time Card Maintenance (RTCM)
With the deployment of EZswitch G4 with RTCM, FMBT is now employing the most advanced technology available to provide the best cardholder experience possible.
In keeping with their long standing tradition of providing premiere financial services, the upgrade to EZswitch G4 will enable the bank to enhance both operational efficiency and cardholder experience by taking advantage of the latest features and enhancements to EZswitch software. Features implemented in the upgrade include; G4 web-based apps advanced card maintenance, transaction research and reporting, and real-time system wide monitoring tools.
Additionally, the new VMware ESXi installation includes integrated support for future activation of full EMV functionality and utilizes CSFi’s Vantiv RTCM interface. In the past, the bank has relied upon sending batch files at the end of the day to update the card record kept on the EFT network. Now, implementing the CSFi RTCM module, any changes to a card record performed from the bank’s core system (Fiserv Precision) will instantly flow to CSFi’s EZswitch software and on to the Vantiv EFT network.
RTCM enables instant access to debit card information and activity and the leveraging of trends in card usage essential to maintaining peak operational efficiency of debit card programs including:
- Current account activity and balances
- Account transfers
- Debit card activation
- Changes in personal cardholder preferences
- Interchange fee generation
- Effectiveness of rewards and loyalty programs
- Suspicious or fraudulent activity
The new G4 front end, providing an at-a-glance view of the switch network and intuitive navigation and research tools, will allow authorized users easy access to the powerful system’s full capabilities such as:
- Real-time transaction and cardholder research and reporting with “drill down” capability
- Real-time full system monitoring of all connections and database status
- Simplified automation of routine job/task scheduling and management
- Secure, single point of sign-on for multiple users with customizable roles and permissions and more
EZswitch G4 with RTCM provides a full featured, end-to-end debit card management solution. In addition to driving increased card based revenues, the upgrade greatly enhances the cardholder experience with real-time balance updates, speedy resolution of transactional disputes, stand-in processing, and support for many additional options and features including CSFi’s FraudBlock™ real-time, rules based fraud detection and prevention solution.
To learn more, Register now at CSFi.com and enable full access to our web resources. Once registered, users have full access to brochures, videos and additional information fully describing the features and benefits of EZswitch®, G4, Virtualization, FraudBlock™, EMV support, and our entire suite of products, services and solutions.