Sentinel

Alert Notification System

Solution Overview

Sentinel™  integrates with SWITCHWARE® and EZswitch® to provide unattended monitoring of ATMs, core system interfaces, EFT network connection(s) and much more. Alerts can be sent by email or SMS-text to a defined staff or third party service agents at specific times depending on the nature and type of issue detected. The alerts will be escalated until the alert condition is resolved.

Latest Edition

The latest enhancements to the Sentinel product now support installing a Windows-based service on multiple servers/workstations to create a fully redundant alert system. The diagram below depicts the latest architecture setup with multiple Sentinel services installed on multiple Windows platforms sending alerts to multiple email SMTP servers. If any component is disrupted the surviving Sentinel programs will create alerts that the user receives.

Benefits:

  • Reactive monitoring
  • Reduced ATM network downtime
  • Improved authorization interface up-time
  • Quick reaction times
  • Better customer service
  • Fewer downtime penalties
  • Multiple redundant services
  • Monitor up status of non-CSFi systems

Functions:

  • ATM network monitoring
  • Core system interface monitoring
  • Network interface monitoring
  • Automated alert interaction with email server
  • Contact definition
  • Alert setup
  • Status table monitoring
  • Establish tiered alert systems

Lifeline Services Coming Soon!

Lifeline services provide remote alerting to CSFi trained technicians to review server specifications and environment parameter details. Another set of eyes on customer’s environment, without compromising data security standards. Lifeline services allow customers to establish assurances with the assistance of CSFi experts reviewing and advising on how to scale, modify and enhance the SWITCHWARE environment to best suit the bank’s needs. Our trained team will receive special alerts via Sentinel that allow us to work side-by-side with our customers to resolve most unexpected conditions.

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