Sentinel

Alert Notification System

Solution Overview

Sentinel™ integrates with SWITCHWARE® and EZswitch® to provide unattended monitoring of your ATMs, core system interface, EFT network connection(s) and much more. Alerts can be sent by email, cell phone or alphanumeric pager to pre-defined staff or third party service agents at pre-defined times depending on the nature and type of problem detected. The alerts will be escalated until the problem is resolved.

Benefits:

  • Reactive monitoring
  • Reduced ATM network downtime
  • Improved authorization interface up-time
  • Quick reaction times
  • Better customer service
  • Fewer downtime penalties

 

Functions:

  • ATM network monitoring
  • Core system interface monitoring
  • Network interface monitoring
  • Automated alert interaction with email server
  • Contact definition
  • Alert setup
  • Status table monitoring

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