Springfield, MO: Great Southern Bank (GSB) was founded in 1923 with a $5,000 investment, four employees and 936 customers. Today, it has grown to $4.1 billion in total assets, more than 1,260 dedicated associates serving 163,000 households.
Understanding that convenient access to banking services is a top priority, Great Southern Bank has agreed to license and install SWITCHWARE® G4 with Sentinel™ Alert Notification System to drive their new NCR Aptra Interactive Teller Machines (ITM). These machines allow customers to choose between an ATM/debit card transaction or interaction with a live teller using video or chat conferencing. With the addition of ITM technology, customers can access bank services when, where, and how they prefer and provide full teller services in areas not served by branches.
Requiring far less real estate than a traditional brick-and-mortar bank, the Interactive Teller Machines allow the bank to cost-effectively leverage teller availability to deliver a face-to-face branch teller experience to their customers via the ATM. The migration of routine, expensive transactions from the teller counter to the ATM channel combines the benefits of personal service with lower processing cost and matches customer demand for when and where live teller service is needed.
Initially supporting only withdrawal, balance inquiry and transfers, GSB’s ITM machines will eventually incorporate remote key loading, deposit automation, and full support for EMV smart card functionality once NCR releases a new ITM program supporting these transactions.
CSFi is the first to support an ATM switch solution supporting the identification of teller assisted cash dispensing transactions with a unique reference ID reflecting which teller authorized the withdrawal. Additionally, if the teller dispenses funds from the ITM, SWITCHWARE® G4 records the transaction in real-time in order to maintain current balance and cash positions for the ITM.
To learn more, Register now at CSFi.com and enable full access to our web resources. Once registered, users have full access to brochures, videos and additional information fully describing the features and benefits of ITM technology, SWITCHWARE®, G4, Sentinel™, EMV support and our entire suite of products, services and solutions.