News

Mascoma Bank Selects SWITCHWARE G4 & FraudBlock

Mascoma Bank logo

Lebanon, NH: For nearly 120 years Mascoma Bank has exceeded the expectations of the customers, community and employees it serves. CSFi has been chosen to continue a long tradition of profitably providing an array of financial products and services to meet the changing needs of consumer and business customers.

By the end of 1899, Mascoma Bank assets totaled less than $27,000. Now, with over $1.7 Billion in assets and 25 offices, the interstate commercial bank has chosen CSFi’s  SWITCHWARE® G4,  FraudBlock™ and POS and mPOS systems to continue their proud tradition and provide card management, ATM and ITM driving, and future merchant acquiring services to retail customers and local businesses.

Mascoma is a modern bank. Learn more about their history, vision, and commitments including online banking, mobile banking, e-wallet, innovative ATM/ITM services, and other bank offerings by clicking here: MascomaBank.com

SWITCHWARE® G4

Designed to streamline operations and simplify the monitoring and management of both today’s and tomorrow’s emerging payments technologies, the bank will rely upon SWITCHWARE G4 for the routing of all acquired transactions, ATM monitoring, and maximum system availability. Providing support for multi-vendor ATM fleets around the world, SWITCHWARE drives thousands of ATMs in over 20 countries.

SWITCHWARE support functions provide “end-to-end” EMV solutions for smart card issuance and acquiring and enable conformance to current and future EMV standards for processing smart card transactions including:

  • Offline PIN verification
  • Application cryptograms (ARQC/ARPC validation)
  • Card risk management (offline risk parameters and authorization controls)
  • Card security code (CSC, CVV, CVV2), Chip card security Code (iCVV or Chip CVC)
  • Card verification results (CVR) support
  • Cardholder Verification Methods (offline, fallback, online, signature, no CVM)
  • All chip cards (ICC, contact or contactless, dual interface)
  • Combined DDA & Application (CDA) cryptogram support
  • Issuer Scripting & Issuer Action Codes (IACs)
  • Message Authentication Code (MAC) support

FraudBlock™

FraudBlock is CSFI’s dynamic, real-time fraud detection and prevention solution designed to integrate seamlessly with SWITCHWARE to reduce fraud losses and boost cardholder confidence. FraudBlock will provide Mascoma Bank with real-time fraud monitoring and research, and the capability to stop fraud before it happens. The highly parameterized rules-based nature of the system will allow extreme flexibility in tailoring functionalities to meet current and future business requirements of the bank and its customers.

The ability to accommodate the latest innovations in profit maximizing technology is more important than ever. The flexibility and scalability of SWITCHWARE G4 is unsurpassed. Learn more about incorporating the transaction processing power, scalability and functionalities of SWITCHWARE with G4 Web-based Apps in your unique ATM operating environment. Contact Sales to arrange for a personal appointment.

Learn more…Register now at CSFi.comOnce registered, users have full access to brochures, videos and additional information describing the features and benefits of our entire suite of products, services and solutions.

By : Emily Baatz /January 18, 2019 /Announcements, News /0 Comment Read More

Longview Capital Corporation Chooses EZswitch G4

Longview Capital Corp logo.

Newman, IL: Longview Capital Corporation is a closely held four bank holding company whose mission is to serve the rural areas of central Illinois and West Central Indiana.  For nearly a decade, Longview Capital has relied upon CSFi to provide the most advanced technology available to support the connection between their core banking systems and EFT networks.

The virtual implementation of their EMV ready upgrade from EZswitch® Plus to EZswitch® G4 will immediately enhance their cardholder’s experience by taking advantage of the latest EZswitch enhancements.

EZswitch G4 base system functionalities include online ATM/debit issuer authorizations, real-time online card maintenance (OLCM) updates, single point of card maintenance entry as well as an expanding menu of additional features and options reducing fraud losses and streamlining management of debit card operations:

  • G4 Web-based Apps real-time transaction and cardholder research and reporting, full system monitoring and job/task schedule managing
  • FraudBlock integrated, rules-based, real-time fraud detection and prevention system
  • Sentinel II Alert Notification System providing unattended monitoring of ATM’s, core system interface EFT connections and more
  • Support for Cardholder Alerts via email and SMS-text
  • On-demand ATM/EFT Network Denial Rules
  • ATM Inactivity Alerts
  • Stand-in authorization using a positive balance file (PBF) and/or card limits
  • Secure, single point of card maintenance entry
  • System health check monitoring including all connections and database status
  • Reconciliation subsystem
  • Advanced “drill down” capability for transaction and cardholder research and reporting
  • Automated job/task schedule management
  • Audits and logs of all user activity and much more….

G4 Web-based Apps

The new G4 web-based apps front-end and intuitive navigational tools will enable every user to easily employ the new system’s full capabilities, including: at-a-glance real time system wide monitoring and advanced card maintenance and transaction research and reporting.

To learn more, Register now at CSFi.com and enable full access to our web resources. Once registered, users have full access to brochures, videos and additional information fully describing the features and benefits of EZswitch®, G4, EMV support, FraudBlock™, and our entire suite of products, services and solutions.

By : Sales and Marketing /December 26, 2018 /Announcements, News /0 Comment Read More

Citizens Bank of Kilgore Chooses EZswitch G4

Citizens Bank logo.

Kilgore, TX: Citizens Bank of Kilgore has chosen EZswitch® G4 as the new online interface connecting their Fiserv Precision core system to the Elan EFT network.

First chartered in 1949, Citizens Bank’s hometown approach to banking has long been focused on devotion to community and personalized service. Now with access to 11 full service Banking Center locations and ATM’s, the bank’s customers have access to a full array of financial services and products delivered with the strength of a community bank that has approximately $430 million in assets, $335 million in deposits and $53 million in capital.

Globally proven to lower costs, boost revenues, and improve operational efficiency, the upgrade from CSFi’s EZswitch® 2010 Plus to EZswitch® G4 will ensure that the bank and its cardholders are relying on the most secure and scalable end-to-end debit card management solution available. The installation will also include implementation of CSFi’s Sentinel II Alert Notification System, integrated support for activation of full future EMV functionality and utilize CSFi system integration services for the conversion process.

G4 Web-based Applications

Providing the bank with powerful front-end tools for managing their new system, the G4 Web-based “at-a glance” view of the entire debit payment network includes powerful and intuitive navigation tools including “hover-over” and “drill-down” research capabilities. Customers taking advantage of G4 report exponential improvement in ease of use, transaction processing management and general system control including:

  • Real-time full system monitoring of all connections and database status
  • Real-time advanced “drill down” transaction and cardholder research and reporting
  • Automated routine job/task scheduling and management
  • Secure, single point of sign-on for multiple users with customized roles and permissions

Additional EZswitch G4 system functionalities include online ATM/debit issuer authorizations, real-time online card maintenance (OLCM) updates, and single point of card maintenance entry as well as an expanding menu of additional new features and options reducing fraud losses and streamlining management of debit card operations:

  • FraudBlock integrated, rules-based, real-time fraud detection and prevention system
  • Sentinel™  II Alert Notification System providing unattended monitoring of ATM’s, core system interface EFT connections and more
  • Support for Cardholder Alerts via email and SMS-text
  • On-demand G4 Network Denial Rules
  • Support for multiple ATM/ EFT/core banking systems and third party network connections
  • ATM inactivity status updates
  • System health check monitoring including all connections and database status
  • Stand-in authorization using a positive balance file (in addition to using card limits), when the host authorizing system is unavailable
  • Reconciliation subsystem
  • Audits and logs of all user activity and more…

To learn more, Register now at CSFi.com and enable full access to our web resources. Once registered, users have full access to brochures, videos and additional information fully describing the features and benefits of EZswitch®, G4, Sentinel™, FraudBlock, EMV support, and our entire suite of products, services and solutions.

By : Sales and Marketing /December 21, 2018 /Announcements, News /0 Comment Read More

Markesan State Bank is Live with EZswitch G4

Markesan State Bank Logo

Markesan, WI: In order to ensure that both the bank and its cardholders are relying upon the most advanced and secure online card management technology available, Markesan State Bank has upgraded from CSFi’s EZswitch® Plus to EZswitch® G4.

The upgrade to the powerful new G4 system affirms the bank’s 127 year old commitment to coupling the most advanced technology available with the highest level of personalized customer service. Fiserv EFT Network recertification and testing services (both for Fiserv EPOC Legacy and EPOC Enhanced platforms) were included in the upgrade.

Installed on a VMware platform, the upgrade allows for full future EMV compliant processing and will enable the bank to enhance the cardholder experience by taking advantage of the latest features and enhancements to EZswitch software, including G4 web-based apps advanced card maintenance,transaction research and reporting, and real-time system wide monitoring tools.

Additionally, the incorporation of CSFi’s Sentinel™ II Alert Notification system will provide unattended monitoring of the core system interface, EFT network connection(s) and much more. Automated alerts will be sent by email or SMS text to predefined staff or third party service agents at predefined times depending on the nature and type of problem detected. The alerts are escalated until the problem is resolved, improving authorization interface up-time, and reducing downtime penalties.

The EZswitch G4 base system functions include online ATM/debit issuer authorizations, real-time online card maintenance (OLCM) updates, and single point of card maintenance entry as well as additional new features and options reducing fraud losses and streamlining management of debit card operations:

  • FraudBlock™ integrated, rules-based, real-time fraud detection and prevention system
  • SentinelII Alert Notification System providing unattended monitoring of ATM’s, core system interface, EFT connections and more
  • On-demand G4 Network Denial Rules
  • ATM inactivity status updates
  • Cardholder Alerts (via email and SMS text)
  • Advanced “drill down” transaction and cardholder research and reporting
  • Automated job/task schedule management
  • Secure, single point of card maintenance entry for multiple users
  • System health check monitoring including all connections and database status
  • Stand-in authorization using a positive balance file (in addition to using card limits), when the host authorizing system is unavailable
  • Support for multiple ATM/EFT/ core banking systems and third party network connections
  • Reconciliation subsystem
  • Audits and logs of all user activity…and more

G4 Web-based apps will provide the bank with powerful front-end tools for managing their new system. Customers taking advantage of G4 report exponential improvement in ease-of-use, system navigation, transaction processing management and general system control. G4’s“at-a-glance” view of the entire switch network and enhanced intuitive navigation tools, allow any authorized G4 user to easily access and manage the full capabilities of  CSFi’s flagship EZswitch® and SWITCHWARE® products.

To learn more, Register now at CSFi.com and enable full access to our web resources. Once registered, users have full access to brochures, videos and additional information fully describing the features and benefits of EZswitch®, G4, Sentinel™, FraudBlock™, EMV support, Virtualization, and our entire suite of products, services and solutions.

By : Sales and Marketing /December 20, 2018 /Announcements, News /0 Comment Read More

Apollo Trust Company is Live with EZswitch G4

Apollo Trust

Apollo,PA:  The Kiskiminetas Valley of Pennsylvania has been home to Apollo Trust for more than 147 years. As the only locally owned community bank, they strive for excellence in financial performance in order to enhance the well being of their community, customers and employees. A CSFi Customer since 2012, the Apollo Trust Company will be continuing its legacy of excellence with an upgrade from EZswitch® 2012 to EZswitch® G4 to support an online authorization channel for ATM and debit issuer transactions. 

Installed in a virtual VMware environment, the upgraded online interface connects the bank’s Fiserv Precision core banking system to the Elan EFT network and implements a host of features proven to lower costs, boost revenues, and improve operational efficiency.

Able to accommodate virtually any EFT connection or third party interface, EZswitch G4 allows financial institutions flexibility in selection of “best-of-breed” applications to integrate into their electronic payments operating environment.

Immediate and recognizable benefits to both the bank and its customers include an improved cardholder experience with integrated support for full future EMV functionality, improved data and transaction security, and many additional features and options including:

  • G4 Web-based Apps real-time transaction and cardholder research and reporting, full system monitoring and job/task schedule managing
  • FraudBlock integrated, rules-based, real-time fraud detection and prevention system
  • Sentinel II Alert Notification System providing unattended monitoring of ATM’s, core system interface EFT connections and more
  • Support for Cardholder Alerts via email and SMS-text
  • On-demand ATM/EFT Network Denial Rules
  • ATM Inactivity Alerts
  • Stand-in authorization using a positive balance file (PBF) and/or card limits
  • Secure, single point of card maintenance entry
  • System health check monitoring including all connections and database status
  • Reconciliation subsystem
  • Advanced “drill down” capability for transaction and cardholder research and reporting
  • Automated job/task schedule management
  • Audits and logs of all user activity and much more….

G4 Web-based apps

Providing an “at-a-glance” view of the entire debit payment network, G4 Web-based apps provide the bank with powerful front-end tools for managing their new system. A graphical view of the entire payments network and intuitive navigational tools including “hover-over” and“drill-down” capabilities afford real-time system wide monitoring, automated job/task scheduling, advanced card maintenance and transaction research and reporting, and more…enabling every user to easily utilize the new system’s full capabilities.

To learn more, Register now at CSFi.com and enable full access to our web resources. Once registered, users have full access to brochures, videos and additional information fully describing the features and benefits of EZswitch® G4Sentinel, FraudBlockEMV supportVirtualization, and our entire suite of products, services and solutions.

By : Sales and Marketing /December 13, 2018 /Announcements, News /0 Comment Read More

The Peoples Bank Upgrading to EZswitch G4

Brownstown, IN:  As a locally owned community bank dedicated to serving the needs of its small town community, The Peoples Bank has chosen EZswitch® G4 as the best choice to exceed customer expectations and increase shareholder profitability.

Committed to nurturing financial relationships since 1919, the bank knows it’s customers by name and considers them to be their most valuable asset. For a nearly a decade, they have relied upon CSFi to deliver the best in banking services to their customers and cardholders. The upgrade from EZswitch® 2010 to EZswitch G4 will enhance operational efficiency and cardholder experience by taking advantage of the latest features and enhancements to EZswitch software.

EZswitch G4 allows financial institutions to accommodate virtually any EFT connection or third party interface allowing flexibility in selection of “best-of-breed” applications and interfaces to integrate into their electronic payments operating environment.

G4 Web-based Applications

Providing the bank with powerful front-end tools for managing their new system, the G4 Web-based “at-a glance” view of the entire debit payment network will include powerful and intuitive navigation tools including “hover-over” and “drill-down” research capabilities. Customers who take advantage of G4 report exponential improvement in ease of use, transaction processing management and general system control including:

  • Real-time full system monitoring of all connections and database status
  • Real-time advanced “drill down” transaction and cardholder research and reporting
  • Automated routine job/task scheduling and management
  • Secure, single point of sign-on for multiple users with customized roles and permissions

Additional EZswitch G4 system functionalities include online ATM/debit issuer authorizations, real-time online card maintenance updates, single point of card maintenance entry and an expanding menu of additional new features and options reducing fraud losses and streamlining management of debit card operations:

To learn more, Register now at CSFi.com and enable full access to our web resources. Once registered, users have full access to brochures, videos and additional information fully describing the features and benefits of EZswitch®, G4, Sentinel™, FraudBlock, EMV support, and our entire suite of products, services and solutions.

By : Sales and Marketing /November 15, 2018 /EZswitch, G4 Web-based Apps, News /0 Comment Read More

The First National Bank of Mount Vernon is Upgrading to EZswitch G4

Mount Vernon, TX:  As locally owned community bank dedicated to serving the needs of its community, the First National Bank of Mount Vernon has chosen EZswitch® G4 as the best choice to support an online authorization channel for ATM and debit issuer transactions connecting the Shazam network and their Fiserv Precision core banking system.

Exceeding customer expectations

Committed to nurturing financial relationships for over 100 years, the bank relies upon CSFi to deliver the best in banking services to their cardholders. The upgrade from EZswitch® 2010 to a virtual implementation of EZswitch® G4 allows them to take advantage of a host of recent software enhancements optimizing operational efficiency and the customer experience.

Flexibility

EZswitch® G4 allows financial institutions to accommodate virtually any EFT connection or third party interface and allows flexibility in selection of “best-of-breed” applications to integrate into their electronic payments operating environment.

G4 Web-based Applications

Providing the banks with powerful front-end tools for managing their new systems, G4 Web-based “at-a glance” view of the entire debit payment network includes powerful and intuitive navigation tools including “hover-over” and “drill-down” research capabilities. Customer’s taking advantage of G4 report exponential improvement in ease of use, transaction processing management and general system control.

Base EZswitch G4 system functionalities include online ATM/debit issuer authorizations, real-time online card maintenance (OLCM) updates, single point of card maintenance entry as well as an expanding menu of additional features and options reducing fraud losses and streamlining management of debit card operations:

  • FraudBlock™ integrated, rules-based, real-time fraud detection and prevention system
  • Sentinel™ II Alert Notification System providing unattended monitoring of ATM’s, core system interface EFT connections and more
  • On-demand G4 Network Denial Rules
  • Cardholder Alerts (via email and SMS text)
  • Support for multiple ATM/ EFT / core banking systems and third party network connections
  • ATM inactivity status updates
  • Advanced “drill down” transaction and cardholder research and reporting
  • Automated job/task schedule management
  • System health check monitoring including all connections and database status
  • Stand-in authorization using a positive balance file (in addition to using card limits), when the host authorizing system is unavailable
  • Reconciliation subsystem
  • Audits and logs of all user activity and more…

The G4 web-based apps intuitive navigational tools will enable every user to easily employ the new system’s full capabilities, including: at-a-glance real time system wide monitoring and advanced card maintenance and transaction research and reporting.

To learn more, Register now at CSFi.com and enable full access to our web resources. Once registered, users have full access to brochures, videos and additional information fully describing the features and benefits of EZswitch®, G4, Sentinel™, FraudBlock, EMV support, virtualization and our entire suite of products, services and solutions.

By : Sales and Marketing /November 06, 2018 /Announcements, EZswitch, News /0 Comment Read More

American First National Bank Upgrading to EZswitch G4

Houston, TX: With nearly $1.6 billion in assets and 17 interstate branches, American First National Bank seeks to become the leading Asian-American owned financial institution within the United States. In an effort to accomplish that goal, the bank is upgrading from EZswitch® 2012 to EZswitch® G4 as the new online interface connecting their Fiserv Precision core system to the Elan EFT network.

Since 2012 the bank has relied upon CSFi to enhance the cardholder experience. The bank will soon be taking advantage of the latest EZswitch features and enhancements including G4 Web-based apps and the employment of new security handling procedures within the request messages sent from SWITCHWARE® to the Precision host system. These new security procedures ensure that transaction messages have not been tampered with and are authenticated with the requesting system. The new online interface introduces a host of new features proven to lower costs, boost revenues, and improve operational efficiency.

As a commercial bank moving forward to meet every banking need, American First National Bank chose a virtual implementation of EZswitch G4 as the best choice to exceed customer expectations and increase shareholder profitability.

The immediate and recognizable benefits to both the bank and its customers will include an improved cardholder experience with integrated support for full EMV functionality, improved data and transaction security, and many additional features and options including:

  • FraudBlock integrated, rules-based, real-time fraud detection and prevention system
  • SentinelII Alert Notification System providing unattended monitoring of ATM’s, core system interface, EFT connections and more
  • On-demand ATM/EFT Network Denial Rules
  • Support for Cardholder Alerts via email and SMS-text
  • Support for multiple ATM/ EFT / core banking systems and third party network connections
  • ATM inactivity status updates
  • Stand-in authorization using a positive balance file (PBF) and/or card limits when the host authorizing system is unavailable
  • Secure, single point of card maintenance entry
  • Advanced “drill down” capability for transaction and cardholder research and reporting
  • Automated job/task schedule management
  • Single sign-on support for multiple users
  • System health check monitoring including all connections and database status
  • Reconciliation subsystem and more…
G4 Web-based Applications

Providing an “at-a-glance” view of the entire debit payment network, the powerful G4 front-end’s intuitive navigational tools will enable every user to easily utilize the new system’s full capabilities, including: real-time system wide monitoring, automated job/task scheduling, and advanced card maintenance and transaction research and reporting.

Globally proven to lower costs, boost revenues, and improve operational efficiency, the upgrade to EZswitch® G4 ensures that the bank and its cardholders are relying on the most secure and scalable end-to-end debit card management solution available.

To learn more, Register now at CSFi.com and enable full access to our web resources. Once registered, users have full access to brochures, videos and additional information fully describing the features and benefits of EZswitch®, G4, Sentinel, FraudBlock, EMV support, Virtualization and our entire suite of products, services and solutions.

By : Sales and Marketing /October 19, 2018 /Announcements, EZswitch, G4 Web-based Apps, News, SWITCHWARE /0 Comment Read More

New Support for Diebold/Nixdorf ATMs with NCR NDC Emulation Software

CSF International LogoPROBLEM: The ATM is Constantly Evolving

While capable of providing  a cost effective 24/7 extension of most frequently used banking services, many operators of “mixed fleet” ATMs are held back from recognizing the full benefits of their investment by legacy ATM and switch driving technology. The costs of maintenance, monitoring, and introduction of compliance or customer demanded upgrades across a multi-vendor network seem prohibitive.

Every Financial Service Provider is Under Pressure to Perform
The stakes have never been higher…technological and compliance challenges are complex. Wringing the most from every asset is paramount. NCR NDC Emulation software provides an opportunity for mixed fleet operators to avoid “vendor lock in,” and optimize ATM profitability by streamlining ATM upgrading and maintenance.

SOLUTION:

CSFi and SWITCHWARE® G4 have engaged with financial institutions around the globe to implement cost effective solutions for mixed ATM fleet management. The ability to cost effectively deploy and manage advanced ATM functionalities across mixed fleets is a game changing reality.

Contact CSFi for the facts about optimizing your mixed fleet ATM investment and an analysis of how CSFi and SWITCHWARE® G4 can optimize management of your ATM operating environment.

By : Sales and Marketing /October 15, 2018 /News, SWITCHWARE /0 Comment Read More

New Sentinel™ II Alert Notification System

The latest version of CSFi’s Sentinel™ Alert Notification System integrates with SWITCHWARE® and EZswitch® to provide increased layers of redundancy and alerting in the unattended monitoring of your ATMs, core system interface, EFT network connection(s) and more. Sentinel™ services can now be installed on multiple Windows platforms sending alerts to multiple email SMTP servers. If any component is disrupted the surviving Sentinel programs will create alerts that the user receives.

As always, alerts can be sent by email, cell phone or alphanumeric pager to pre-defined staff or third party service agents at pre-defined times depending on the nature and type of problem detected. The alerts are escalated until the alert condition is resolved.

New in Sentinel II

The new Sentinel II can be installed as a background service that runs, not just a Windows PC, but also a Windows Server (2012R2 or 2016) and be installed on multiple servers to ensure a fully redundant alert system.

  • Allows for multiple installs and points of redundancy (to avoid any one fail point)
  • Runs as a background .NET service on Windows (desktop or server)
  • Can monitor multiple copies of SWITCHWARE® (Production, DR, and other systems used by SWITCHWARE®).
  • Can send emails and texts out on multiple channels (local SMTP, Gmail, Yahoo, Office 365, etc.)

Click here to learn more about the latest edition of Sentinel

By : Sales and Marketing /October 07, 2018 /News, Sentinel /0 Comment Read More