Technical Support Services
The Comprehensive Action and Resolution Environment (CARE™) plan includes access to CSF International’s technical support services by phone or our contact form during CSFi’s normal business hours:
Monday – Friday 8AM – 5PM (EST/EDT)
Technical support services are also provided through our web support system that generates reference-able ticket numbers and is available any time of the day or night. The tickets are monitored by technical support staff during normal business hours to ensure timely resolution of the problem. In addition to generating trouble tickets, the web support system can also be used to generate tickets for general questions, system change requests or new product requests. There is also a FAQ area that can be accessed to research problems or issues without requiring technical support staff assistance.
Support calls or emails received after normal business hours will be handled on the next available business day. Customers that require 24-hour technical support services may subscribe to one of CSFi’s After Hours plans.
The CARE™ plan also provides services to correct errors found during the initial warranty period. After the initial warranty period, payment of an annual license fee (ALF) entitles customers to extended CARE™ services including new software point releases that are a part of the licensed base system release
To learn more about our enhanced, customer-specific testing and software migration services, click on TotalCARE™.