CARE™
Technical Support Services
The Comprehensive Action and Resolution Environment (CARE™) plan includes access to CSF International's technical support services by phone (941-379-0881), fax (941-371-5223) or email (Customer.Service@csfi.com) during CSFi's normal business hours:
Monday - Friday 08:00-17:00
Eastern Standard or Daylight Time (EST/EDT)
Technical support services are also provided through our web support system that generates referenceable ticket numbers and is available any time of the day or night. The tickets are monitored by technical support staff during normal business hours to ensure timely resolution of the problem. In addition to generating trouble tickets, the web support system can also be used to generate tickets for general questions, system change requests or new product requests. There is also a FAQ area that can be accessed to research problems or issues without requiring technical support staff assistance.
Support calls or emails received after normal business hours will be handled on the next available business day. Customers that require 24-hour technical support services may subscribe to one of CSFi's After Hours plans.
Software Updates
The CARE™ plan also provides services to correct errors found during the initial warranty period. After the initial warranty period, payment of an annual license fee (ALF) entitles customers to extended CARE™ services including new software releases that are a part of subsequent base system releases.
To learn more about our enhanced, customer-specific testing and software migration services, click on TotalCARE™.
Also see the Contact CSFi link.
Town & Country Bank selects EZswitch® 2010 (Plus)
February 3, 2012
Ravenna, NE: Town & Country Bank has selected EZswitch® 2010 to meet their future ATM/debit on-line interface needs. The solution will include an interface to the NETS network and Precision core banking system. An on-line card maintenance (OLCM) interface and transmittal of a card maintenance file will support single point of card maintenance entry.
Transact Gateway Services selects SWITCHWARE® 3.12
February 3, 2012
St. Petersburg, FL: Transact Gateway Services (TGS) has selected SWITCHWARE 3.12 for their ATM driving, transaction switching, and merchant acquiring services. TGS is an independent service operator (ISO) providing ATM and POS delivery for banks and financial institutions. Using SWITCHWARE 3.12, TGS provides the latest features for transaction processing, fraud prevention, PCI data security and advanced ATM operations.
Athens State Bank selects EZswitch® 2010 (Plus)
January 31, 2012
Athens, IL: Athens State Bank has selected EZswitch® 2010 to meet their future ATM/debit on-line interface needs. The solution will include an interface to the Shazam network and Precision core banking system. An on-line card maintenance (OLCM) interface and transmittal of Shazam's 78E batch plastics file will support single point of card maintenance entry.
United Nations Federal Credit Union chooses FraudBlock
January 19, 2012
Long Island, NY: The United Nations Federal Credit Union (UNFCU) has selected FraudBlock to provide enhanced fraud detection and prevention capabilities not available from their existing fraud combatting solutions. One of the strongest business objectives is to use FraudBlock to provide more control over international ATM and debit transactions through more comprehensive transaction examination and velocity checking.
CSFi enters into new agreements with key business partners
January 6, 2012
Sarasota, FL: CSFi recently entered into new strategic agreements with IBM, MasterCard and Vormetric. CSFi extended its existing OEM/ASL agreement with IBM and its existing MVP participation with MasterCard while entering into a new reseller agreement with Vormetric. The Vormetric relationship will enable CSFi to sell database encryption solutions to its worldwide clientele using Oracle as their relational database.
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Cards Middle East
ADNEC
Abu Dhabi, UAE
May 15-16, 2012
Jack Henry Banking Conference
Gaylord Texan
Grapevine, TX
October 16-18, 2012