CARE™
Technical Support Services
The Comprehensive Action and Resolution Environment (CARE™) plan includes access to CSF International's technical support services by phone (941-379-0881), fax (941-371-5223) or email (Customer.Service@csfi.com) during CSFi's normal business hours:
Monday - Friday 08:00-17:00
Eastern Daylight Time (EDT) - 0400 UTC
Technical support services are also provided through a web support system (www.csfi.com/websupport_login.cfm) that generates referenceable ticket numbers and is available any time of the day or night. The tickets are monitored by technical support staff during normal business hours to ensure timely resolution of the problem. In addition to generating trouble tickets, the web support system can also be used to generate tickets for general questions, system change requests or new product requests. There is also a FAQ area that can be accessed to research problems or issues without requiring technical support staff assistance.
Support calls or emails received after normal business hours will be handled on the next available business day. Customers that require 24-hour technical support services may subscribe to CSFi's Gold, Silver or Bronze plan.
Software Updates
The CARE™ plan also provides services to correct errors found during the initial warranty period. After the initial warranty period, payment of an annual license fee (ALF) entitles customers to extended CARE™ services including new software releases that are a part of subsequent base system releases.
Also see the Contact CSFi link.
Tompkins State Bank selects EZswitch®Plus
March 12, 2010
Avon, IL: Tompkins State Bank has selected EZswitch®Plus to provide an on-line ATM/debit interface between their Fiserv Precision core system and the Shazam network.
Apple River State Bank selects EZswitch®Plus
March 2, 2010
Apple River, IL: Apple River State Bank has selected EZswitch®Plus to provide an on-line ATM/debit interface between their Fiserv Precision core system and the Fifth Third EFT network.
VOLTDS® 4.02 Now Available!
February 10, 2010
Sarasota, FL: CSFi annouces the availability of VOLTDS 4.02. This exciting new release incorporates shadow networking to support parallel application operations for enhanced testing purposes, an option to encrypt the data capture file, increases in message throughput and decreases in startup and shutdown times. For more information, click here.
Washington Business Bank to use CSFi at Fiserv ODC
January 29, 2010
Onalaska, WI: Washington Business Bank will become the 57th bank to use CSFi to support on-line ATM/debit authorizations at Fiserv's Onalaska Data Center. ATM/debit transaction acquiring services will be provided by Fiserv EFT.
Click here for more news items.
CSFi Connections 2010 Conference
May 3-5
Hyatt Regency
Sarasota, Florida USA