CARE™
Technical Support Services
The Comprehensive Action and Resolution Environment (CARE™) plan includes access to CSF International's technical support services by phone (941-379-0881), fax (941-371-5223) or email (Customer.Service@csfi.com) during CSFi's normal business hours:
Monday - Friday 08:00-17:00
Eastern Standard or Daylight Time (EST/EDT)
Technical support services are also provided through a web support system (www.csfi.com/websupport_login.cfm) that generates referenceable ticket numbers and is available any time of the day or night. The tickets are monitored by technical support staff during normal business hours to ensure timely resolution of the problem. In addition to generating trouble tickets, the web support system can also be used to generate tickets for general questions, system change requests or new product requests. There is also a FAQ area that can be accessed to research problems or issues without requiring technical support staff assistance.
Support calls or emails received after normal business hours will be handled on the next available business day. Customers that require 24-hour technical support services may subscribe to CSFi's Gold, Silver or Bronze plan.
Software Updates
The CARE™ plan also provides services to correct errors found during the initial warranty period. After the initial warranty period, payment of an annual license fee (ALF) entitles customers to extended CARE™ services including new software releases that are a part of subsequent base system releases.
To learn more about our enhanced, customer-specific testing and software migration services, click on TotalCARE™.
Also see the Contact CSFi link.
The First National Bank of Emory chooses EZswitch™ 2010 (Plus)
July 26, 2010
Emory, TX: The First National Bank of Emory has selected EZswitch 2010 (Plus) to provide an on-line ATM/debit interface between their Fiserv Precision core system and the First Data (Star) network. In addition to providing the bank's customers with access to their current Precision balances, the 'Plus' package will provide the bank with stand-in authorization using a PBF and single point of card maintenance entry on Precision.
The First National Bank of Grayson chooses EZswitch™ 2010
July 20, 2010
Grayson, KY: The First National Bank of Grayson has selected EZswitch 2010 to provide an on-line ATM/debit interface to their Fiserv Precision core system. An interface to First Data will be used to authorize ATM and debit issuer transactions that originate from the Star EFT network.
National Bank chooses EZswitch™ 2010 (Plus)
July 1, 2010
Gatesville, TX: National Bank has selected EZswitch 2010 (Plus) to provide an on-line ATM/debit interface between their Fiserv Precision core system and the First Data (Star) network. In addition to providing the bank's customers with access to their current Precision balances, the 'Plus' package will provide the bank with stand-in authorization using a PBF and single point of card maintenance entry on Precision.
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Information for upcoming conferences will be published here when available.