Customers that require technical support services after CSFi's normal business hours may subscribe to a Bronze, Silver or Gold support plan. All of the plans provide similar technical support functions but have different annual subscription and usage fees. Upon subscribing to one of these plans, the customer is provided with a unique code that can be used to access the after hours support services.
After-Hours Call Center
In an effort to enhance CSFi's technical support services, customers using their after-hours service plan will now be greeted by a call center representative who will then connect you with a CSFi support representative. When calling in, please make sure that you have a valid CSFi-supplied access code.
Gold Plan
- Annual subscription fee
- No hourly usage charge
Silver Plan
- Annual subscription fee
- Twelve calls (or) twelve total hours of support per year
Bronze Plan
- Annual subscription fee
- Six calls (or) six total hours of support per year
For pricing details, please contact CSFi.
Baiduri Bank to implement EMV and Database Encryption solutions
May 15th, 2013
Brunei: Baiduri Bank has agreed to proceed with multiple SWITCHWARE projects. The first project will include upgrading their SWITCHWARE software to support EMV acquiring from their NCR and Diebold ATMs. EMV support will also be added to their SEMA (Singapore) network interface to manage foreign EMV ATM card authorizations. A second project is to implement IBM's InfoSphere Guardium Encryption Expert solution supporting database level encryption and protecting sensitive customer data in accordance with today's PCI DSS standards. The incorporation of database level encryption will also bring SWITCHWARE to PA-DSS validation standards.
Bank of Clarke County agrees to EZswitch 2012 upgrade
May 7th, 2013
Berryville, VA: Bank of Clarke County has agreed to upgrade to EZswitch® 2012 to support their growing ATM/debit on-line interface needs. Bank of Clarke County is a $589 million dollar Virginia-based community bank with 12 branches. The bank uses the Fiserv EFT network to drive their 13 ATMs and EZswitch to provide a real-time online interface to their Fiserv Precision core banking system for immediate update to the account balances.
Fiserv's Onalaska data center adds two new Shazam banks plus Shazam Batch Plastics support
April 16, 2013
Onalaska, WI: Fiserv's Onalaska data center recently added Carroll County State Bank (Carroll, IA) and Citizens State Bank (Fort Dodge, IA) as new CSFi-supported accounts using an enhanced version of EZswitch. In addition, Citizens State Bank will use the new Shazam 78D batch plastics interface provided by CSFi to streamline their card maintenance activities by using Fiserv Precision core as a single point of entry.
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Cards Middle East
CSFi Pre-Show Expo
Radisson Royal, Dubai
May 13th
Cards Middle East 2013
Dubai International Convention and Exhibition Center
Booth E52
Dubai, UAE
May 14th-15th