Customers that require technical support services after CSFi's normal business hours may subscribe to a Bronze, Silver or Gold support plan. All of the plans provide similar technical support functions but have different annual subscription and usage fees. Upon subscribing to one of these plans, the customer is provided with a unique code that can be used to access the after hours support services.
NEW! After Hours Call Center
In an effort to enhance CSFi's technical support services, customers using their after hours service plan will now be greeted by a call center representative who will then connect you with a CSFi support representative. Please make sure to have your CSFi support code available and call 941-487-6478.
Gold Plan
- Annual subscription fee
- No hourly usage charge
Silver Plan
- Annual subscription fee
- Hourly usage charge (1 hour minimum per call)
Bronze Plan
- Annual subscription fee
- Six calls (or) six total hours of support per year
For pricing details, please contact CSFi.
Town & Country Bank selects EZswitch® 2010 (Plus)
February 3, 2012
Ravenna, NE: Town & Country Bank has selected EZswitch® 2010 to meet their future ATM/debit on-line interface needs. The solution will include an interface to the NETS network and Precision core banking system. An on-line card maintenance (OLCM) interface and transmittal of a card maintenance file will support single point of card maintenance entry.
Transact Gateway Services selects SWITCHWARE® 3.12
February 3, 2012
St. Petersburg, FL: Transact Gateway Services (TGS) has selected SWITCHWARE 3.12 for their ATM driving, transaction switching, and merchant acquiring services. TGS is an independent service operator (ISO) providing ATM and POS delivery for banks and financial institutions. Using SWITCHWARE 3.12, TGS provides the latest features for transaction processing, fraud prevention, PCI data security and advanced ATM operations.
Athens State Bank selects EZswitch® 2010 (Plus)
January 31, 2012
Athens, IL: Athens State Bank has selected EZswitch® 2010 to meet their future ATM/debit on-line interface needs. The solution will include an interface to the Shazam network and Precision core banking system. An on-line card maintenance (OLCM) interface and transmittal of Shazam's 78E batch plastics file will support single point of card maintenance entry.
United Nations Federal Credit Union chooses FraudBlock
January 19, 2012
Long Island, NY: The United Nations Federal Credit Union (UNFCU) has selected FraudBlock to provide enhanced fraud detection and prevention capabilities not available from their existing fraud combatting solutions. One of the strongest business objectives is to use FraudBlock to provide more control over international ATM and debit transactions through more comprehensive transaction examination and velocity checking.
CSFi enters into new agreements with key business partners
January 6, 2012
Sarasota, FL: CSFi recently entered into new strategic agreements with IBM, MasterCard and Vormetric. CSFi extended its existing OEM/ASL agreement with IBM and its existing MVP participation with MasterCard while entering into a new reseller agreement with Vormetric. The Vormetric relationship will enable CSFi to sell database encryption solutions to its worldwide clientele using Oracle as their relational database.
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Cards Middle East
ADNEC
Abu Dhabi, UAE
May 15-16, 2012
Jack Henry Banking Conference
Gaylord Texan
Grapevine, TX
October 16-18, 2012